SUMMARY:

• Significant experience eliciting, analyzing, documenting and communicating software requirements for developing or testing mainframe, client - server and web applications in finance/accounting, healthcare, telecommunications, commercial construction and transportation logistics industries.
• Proven systems analysis and development experience with PC, client-server, mainframe and web applications.
• Analyzed and documented legacy systems with options and recommendations for re-development and maintenance.
• Programmed PC and client-server applications in education, healthcare statistics, finance/investment, communication, and human resources clients.
• Strong unit, integration, system, regression, performance, version/release and Confidential testing experience.
• Wrote test plans, use-cases and test cases for existing and new applications.
• Programmed, tested and executed automated test scripts with object mapping, verification checkpoints and results documentation for applications in telecommunications and commercial construction industries.
• Extensive technical writing experience for user manuals, functional and technical descriptions, requirements, test plans, and system analysis documentation in healthcare statistics, finance, telecommunications, commercial construction and transportation logistics software industries.

SOFTWARE:

Availity, HP ALM, iHeal, BKFS Desktop, Mortgage Servicing Program (MSP), RQM, Passport, MS TFS, SQL Server, Postman, SoapUI, Visual Basic for Applications, Dreamweaver, LotusNotes, Xyvision XML, VISIO, LotusScript, TestScript Language (TSL), VBScript, Mercury WinRunner, TestComplete, TestTrack, Oracle PL-SQL, Oracle SQL Developer, NoSQL for MongoDB, VMWare, CA Expediter/Exchange, RoboHelp.

PROFESSIONAL EXPERIENCE:

Sr. QA Test Analyst

Confidential

Responsibilities:

• Utilized HP ALM to create test cases and test proprietary enhancements for provider functionality, SoapUI to test API calls and Oracle SQL Developer and SQL for MongoDB to verify response XML.
• Utilized SoapUI to search 1,476 FL zip codes to identify test data for multiple Confidential networks that matched detailed scenario conditions requested by downstream test team.

QA Engineer

Confidential

Responsibilities:

• Contract to test new usability and process enhancements as well as those required by Confidential healthcare and Confidential health standards regulations.
• Tested Agile sprints utilizing iHeal, Postman for API Calls, and SQL Server.
• Maintained test case updates and additions in TestRail for patient records including expansion of race/ethnology and preferred language definitions, hyperbaric oxygen treatments, test results, API/stored procedure changes, medication/allergy/problem reconciliation.
• Utilized OnTime for tracking and time recording.

Sr. QA Analyst

Confidential

Responsibilities:

• Contract to test next-generation scholarship application enhancements in an Agile scrum process to provide parents/guardians a user-friendly experience to help their student obtain the benefits of school choice for a better education outcome.
• Member of a collaborative Continuous Delivery Team that developed and thoroughly tested enhancements in a 2-week sprint cycle.
• Utilized Visual Studio Team Services, SQL Server, Mandrill email log, Azure graylog, Ola Support Tool and feature switches in an evolving Continuous Delivery process for Agile application development.
• Provided senior Project Manager with requested recommendations for improvement of Quality Assurance process.

SQA Analyst

Confidential

Responsibilities:

• Tested transportation logistics software on a team of collaborative testers at Confidential headquartered in Jacksonville, Florida.
• Our teamwork accomplished quick learning curves for new projects and achieved scheduled release dates with short QA test times.
• We completed testing new regulations of Food Safety Modernization Act, enhancements to LEADS for Load Alerts, including email and mobile phone alerts with detailed data, and LEADS Load Validations.
• Tested the new interface for Landstar 2020 that integrates applications and provides dynamic business intelligence to Agents and BCOs.
• Utilized RQM for test case/script development, RTC and TFS (Dev) for defect reporting and management, IBM iSeries (AS400) for data research, and SQL queries for finding test data.
• Developed test scenarios from minimal requirements, created and maintained updated test scripts, wrote detailed business requirements for enhancements from meetings with business/development teams and distributed to QA, wrote detailed steps to resolve BCO compliance issues in iSeries, wrote SQL queries for BCO pre-trip advances, settlements and voluntary escrow.
• Test efficacy earned praise from upper management for each release.

Quality Assurance Lead

Confidential

Responsibilities:

• Manual tests of BKFS Desktop Quotes for quarterly releases, including smoke, manifest and regression testing of mortgage industry gold-standard software updated for federal regulations and client requirements.
• Utilized RQM for test planning, cases/scripts, and test execution.
• Extensive research and utilization of IBM mainframe MSP data (scrubbed mortgage industry data) to pre-condition loans for testing.
• Utilized TFS to plan testing, report test findings including adding pass/bug reports.
• Created and utilized Passport queries via RACF Authorization to research loan data for test cases and to provide loan data needed by business analysts and other testers.
• Worked closely with automation team to implement automated testing of Quotes regression tests.
• Recorded weekly/monthly metrics for planning by QA vice-president.
• Track record includes defect discovery in requirements, development and QA test stages.
• Test efficacy has earned praise for each release from managers and client.
• Promoted to QA Lead - FC. Cross-trained seven team members as well as automation team developer.

Quality Assurance Tester/Analyst

Confidential

Responsibilities:

• Provide manifest and regression testing of Desktop Quotes, a mission-critical application that provides Payoff, Reinstatement and Judgment Quote financial data to mortgage-lender and vendor clients.
• Pre-conditioned loan test data in MSP, tested manifest development for three releases and full regression for two releases.
• Test efforts uncovered six defects in one release.
• Subsequent testing for developers eliminated all defects in follow-on releases.
• Utilized IBM utility to migrate 178 legacy regression tests to RQM and generated test execution records for test cases to execute manifest testing in RQM.
• Tracked and provided metrics for QA incident/outages, non-release support, deployments and manifest test results.
• Provided cross-training in Desktop Quotes to an additional QA Tester/Analyst.

Quality Assurance Specialist

Confidential

Responsibilities:

• Manually tested three applications for user-reported issues managed in TestTrack.
• Documented test steps for discovered issues, tested performance against SQL Server databases, utilized SQL to verify database updates, provided release testing utilizing VMWare for all supported OS including Windows 7, performed version compatibility testing and interactivity verification for all user scenarios, and coordinated multi-user testing including

Quality Assurance Specialist

Confidential

Responsibilities:

• continued interactive status-update messaging.
• Wrote business requirements from analysis of current functionality for software redevelopment and unit-tested user-requested functionality.
• Wrote initial test plans for automated testing, utilized SQL in scripts to create test data on SQL Server databases, created object maps and programmed automated testing with VBScript in TestComplete with checkpoint result verifications.

Confidential

Test Lead

Responsibilities:

• Led 3-member test team to successfully conduct automated testing of client-server application ; wrote test plans for 24 Powerbuilder windows and Sybase database; programmed Mercury WinRunner test scripts governed by master test script including date and data arrays; initial test results revealed the test tool not Confidential -compliant (verified by Mercury technical specialist); utilized test script printouts as manual test guides, completing testing of all windows and database on-schedule.

Test Lead

Confidential

Responsibilities:

• Led 4-member test team to successfully test distributed enterprise application, including mainframe, mid-range client-server and PC platforms; wrote test plans, created Visio diagram of all data flows from information provided by MCI technical teams, coordinated tests, and documented test results.