SUMMARY:

• 12+ Years of Information Technology experience; currently working as a QA Project manager.
• Experience in Telecommunication, E - Commerce, Retail, Wholesale and Cloud Computing domains.
• Hands on Experience in Software Testing Life cycle, Preparation of Test Artifact’s like Test Plan, Requirement Traceability Matrix, Test cases, Test Strategy, Dashboards etc.
• Hands on Testing Experience on different devices like Desktop, Mobile, Tablet, MPOS etc.
• Manage Automation testing for the multiple projects.
• Deep understanding for supply chain management architecture and Integration.
• Travelled multiple countries like South Africa, Malaysia, and Singapore to implement the Amdocs Telecom Billing products.
• Strong leadership skills to manage multiple teams of Quality Assurance who are involved in different types of testing.
• Lead the efforts in testing across multiple browsers, devices, web applications, web services and databases.
• Responsible for ensuring that the customer's business outcome is timely delivered.
• Expertise in Handling projects in both Waterfall and Agile models.
• Drive Scrum meetings and JAD sessions with Client, BAs, Development team, QA team and make sure that everything is closed based on SLAs.
• Gathered requirements from the business and prepared HLDD, FRDs, User Stories etc.
• Controlled projects starting from Initiation till closure.
• Drive Defect Triage Meeting and make sure that all the defects are updated in QC/Jira and closed based on priority and SLAs
• Experience in Functional Testing, Integration Testing Agile Testing, Regression Testing and Performance Testing.
• Worked on both models, Offshore/Onshore and Onshore model.

TECHNICAL SKILLS:

Programming Languages: C++, SQL, UNIX

Databases: Oracle9i/10g, SQL Server 2000, MongoDB

Test Management Tools: Lotus Notes, Change Synergy, Quality Center and Test Director, Sales Force (CMT), JIRA

Test Automation Tools: WinRunner, SoapUI, Selenium, REST API

Confidential Tools: ADPART , C2O

Product Knowledge: Manhattan Order Management System, SAP Hybris 6.5 and 6.3, Amdocs BSS Telecom Billing Products, Aria Cloud Based Billing System, ICOMS, Oracle E-Business Suite, Raymark

RELEVANT PROJECT EXPERIENCE:

Confidential

QA Project Manager

Responsibilities:

• Manage the onsite and offshore team to deliver the multiple projects simultaneously.
• Drive Business Requirement Gathering meetings and Prioritize the requirement based on the phases and Sprint.
• Coordinates daily stand up, sprint planning and other scrum meetings (backlog grooming, release planning, etc.)
• Ensures Scrum process is followed properly in the project
• Drive Defect Triage Meeting and make sure that all the defects are updated in QC/Jira and closed based on priority and SLAs
• Give walkthrough of Test Strategy, Test Plan documents and Test cases to client and make sure that it got signed off by them.
• Manage testing for E-Commerce website for different devices for multiple locales and browsers.
• Drive offshore/Onshore meetings and make sure that daily work transition happens efficiently.
• Manage Change requests and Analyze and document the impacts of a given request across organization.
• Manage project budget and Resource planning of the projects that are currently in the pipeline.
• Create daily execution progress status for management and stakeholders.
• Manage every month Production release for E-Commerce projects.
• Identify the test cases for the automation and drive the efforts to make those test cases automated.
• Manage UAT Testing with business users
• Manage Automation testing for the Regression suites for the multiple projects.
• Manage third party Integration testing with SAP system

Confidential

Tools: Sales Force( CMT),ADPART tool & SoapUI

QA lead /Manager

Responsibilities:

• Participated in Confidential IT & Business meetings for Requirement gathering & analysis
• Involved in Test plan, Test strategy preparation, Effort estimation & resource allocation and Status reporting
• Point of Contact to ensure smooth communication between Confidential & client - responsible for estimation, new resource requests and escalations.
• Involved in Pricing & Discounting, Price Change mgmt., Modified Anniversary Billing Date, SPF Discount sub track requirements meeting with the business and covert those requirements into FRDs.
• Gave on Aria Subscription Billing Platform- Cloud based billing system to client and team members
• Hosted and Attended JAD sessions with BAs, Development teams.
• Trained and supervised analysts, set goals, and reported on problem status.
• Communicated technical information to a non-technical audience
• Communicated business information to a technical audience.
• Paid high attention to details.
• Quality on time delivery of agreed deliverables.
• Ensured that all issues are identified, tracked, reported and resolved in a timely manner.
• Drove Offshore/Onshore daily meetings.

Confidential

Tools: Quality Center, ADPART Model &SoapUI

QA Business Analyst and Team Lead

Responsibilities:

• Well exposed to CRM, OMS and Turbo charging, AR/GL/Collection activities.
• Responsible for test and deployment of new functionality (CR) in each release and environment preparation for testing.
• Exposure to ENABLER, Turbo charging and CES 8.1.
• Well exposed to UNIX commands and Toad for DB SQL.
• Test creation, Analysis, Execution plan creation, execution for business scenarios .
• Execution of deliverables scenarios , Vertex tax testing and GL analysis.
• Coordinated client communications and meetings for deliverables and provided technical details for business scenarios.
• Focal point for complete general ledger testing and end of month Run.
• Focal point for financial account reports (FAR) testing.
• Conversion of data analysis in different systems (CRM, OMS) and providing it to team based on the test requirement.
• Post production support and defect retesting.
• Testing of 3rd Party Extract Files .
• Conducted Technical s for new joiners for usage generation and verification, tax calculation and GL run on the environment.
• Automation of XML pushes for simulated environments.
• Debug logs to check the issue and attach the proper issue logs in the defect