SUMMARY:

Comprehensive experience in Quality Assurance, including nearly 11 years of business analysis and 7+ years using Agile (Scrum) in the banking, insurance, retail, shipping, and media sectors. Strong team leadership skills, with an ability to quickly define customer requirements and execute projects on time and on budget, within the highest standards of quality. Exceptional knowledge of release, change, configuration and defect management.

CORE COMPETENCIES:

• Project Management Quality Assurance Test Strategy Development SDLC (Agile, Iterative, Waterfall)
• CR Management Lifecycle Management Team Leadership Causal Analysis Cross - Functional Teamwork
• User Acceptance Testing (UAT) Defect Management Compliance Problem Solving ETL Testing

TECHNICAL SKILLS:

Project Management: Quality Center 9.0, Microsoft Project, Test Director, Rally (Agile tool)

Testing Tools: VB Scripts, Silk Test Tool, TOAD, Aqua 9.0, SSh Client, Configuration WS, Answers Sandbox, Selenium (Basic)

Defect Reporting & Versioning: Quality Center9.0, Star Team, JIRA, Visual Source Safe6.0, PVCS Tracker, SharePoint, SVN, Bugzilla, Confluence, TFS, Salesforce

Platforms: Windows 95/98/2000/XP/Vista, W7, Unix, MS-DOS

Databases & Tools: SQL Server 2000, PL/SQL, Oracle, Netezza, Language++, C, Visual Basic, XML, HTML, Informatica 9.0. WinSCP5.4.0, UC -4 Automic

EXPERIENCES:

Confidential

Test Coordinator

Responsibilities:

• Meeting Stakeholders and SMEs to analyze the scope of project
• Design / develop Test Strategy
• Worked in Agile environment and used JIRA for project execution
• Provide estimates of efforts, involved in resource planning
• Coordinate the efforts between cross functional teams
• Developed Master Test Plan for all phases of testing
• Reviewed Test scripts created by team
• Involved in SAP Rates (Price and Usage) Testing
• Web Application - My Account and CSR application End to End Testing
• Established Requirement traceability in HP ALM
• Defect Management
• Conduct Defect Triage meetings
• Coordinate UAT
• Status reporting Matrix for Test coverage, Defect cycle, Test progress, SIT efficiency
• Coordinate Migration Go Live planning and dry runs

Tools: HP ALM, SAP, JIRA, CRM, Confluence

Confidential

QA Lead

Responsibilities:

• Meeting Stakeholders and SMEs to analyze and understand requirements
• Responsible to design the Test strategy
• Worked in Agile environment and used Rally for project execution
• Analysis of Source to Stage and Stage to Target ETL mapping documents
• Provide estimates of efforts, involved in resource planning of onsite/ offshore teams.
• Coordinate the efforts between cross functional teams
• Data profiling of all the attributes
• Data Quality validation by using SQL queries
• Defect Management
• Closing the requirement gaps
• Coordinate UAT
• Status reporting Matrix for Test coverage, Defect cycle, Test progress, SIT efficiency
• Coordinate Migration Go Live planning and dry runs

Tools: TFS, HP Quality Center, SQL Management Studio, Informatica 9.0, UC - 4 Automic, Salesforce

Confidential

QA Team Manager

Responsibilities:

• Responsible for managing a team of 37 associates offshore who are involved in the entire testing lifecycle.
• Provide estimates of efforts, involved in resource planning of parallel-executed projects.
• Coordinate the efforts between cross functional teams
• Coordinate UAT and Pre production testing and analyze the issues and prepare mitigation plans
• Analyze requirements and identify potential risk, assumptions, and dependencies.
• Designed an automation solution (Excel Macros/ VB scripting) to validate the data.
• Prepare test strategy and review test plans and gave walk through to client
• Compile status reports and share issues/impacts along with status report with client and senior managers
• Review deliverables, complete Internal Quality audit for QA activities,
• Conduct Defect Management Meetings and share different defect metrics with the clients
• Create a different matrix for project documents: test coverage matrix, execution summary matrix, SIT efficiency matrix, and defect mapping matrix.

Tools: Mercury Quality Center, TOAD, SSH Client, Config Work Station, VB Script (Macros)

QA Lead/Onsite Coordinator

Confidential

Responsibilities:

• Coordinated requirements with client and analyzed current PARIS application workflows.
• Developed the methodology to set up the contract in PARIS.
• Coordinate UAT efforts with business persons and worked on test metrics
• Managed a team of 3 members onsite and 8 members offshore.
• Led defect management and initial debugging of defect to identify the issue
• Helped Project Manager prepare PMR, efficiency matrix, cost and budgeting, and estimates.
• Coordinated user acceptance of the migrated contracts in production.

Tools: Mercury Quality Center, JIRA, Aqua 9.0, PARIS Application, Oracle 9i

QA Team Lead

Confidential

Responsibilities:

• Led QA activities for the home Lending application used by the customers to apply, track and, make the payments to their home loan.
• Analyzed the client supplied documents and prepared test to requirement matrix.
• Managed offshore team members and knowledge transfer (KT).
• Coordinated efforts between client and offshore to get the work complete on scheduled time.
• Performed causal analysis for the variances that occurred during UAT.
• Implemented established standards, procedures, and methodologies.

Tools: Oracle 9i, Mercury Quality Center, Excel Macros

QA Lead

Confidential

Responsibilities:

• Provided QA for the Answers On Demand-Project Sandbox, which extracts data, performs internal calculations and generates reports for users to analyze their products for various markets/periods.
• Led the test team of 4 onsite and 6 offshore members in all QA activities for the composite calculations.
• Analyzed RTM, user acceptance testing, high-level design, and business review documents.
• Prepared test to requirement matrix.
• Designed an automation solution to validate the data throughout Executive, Transform, and Load (ETL).
• Prepared testing artifacts/automation scripts for regression test suite.
• Completed IQA of the documents prepared by team members.
• Conducted KT sessions on SQL and automation artifacts.
• Interacting with clients and all stakeholders for UAT and pre-production testing.

Tools: VB Script, Mercury Quality Center, Nielsen-Ortin, Oracle 9i, Netezza, DB Visualizer, COGNOS - Query Studio, Report Studio, Nielsen-Answers-Desktop

QA Team Lead

Confidential

Responsibilities:

• Led all QA activities of all the projects with 6 onsite and 16 offshore associates.
• Analyzed the requirements and identified the requirement gaps.
• Prepared testing artifacts (test conditions, test cases/scenarios) in Quality center.
• Identified test cases for regression and prepared automation scripts.
• Managed system test execution and defect management.
• Performed regression testing and coordinated production validation.

Tools: QTP 7.0, SQL, DB2, Quality Center, Star Team

Business Analyst

Confidential

Responsibilities:

• Analyzed business requirements of SCI.
• Created business process requirements and prepared process maps for the technical and offshore services division from level 0 to 3.
• Captured the IT requirements and pain areas in working of SCI.
• Prepared the Functional Requirement Specifications (FRS) for various business processes.

Tools: MS Word, MS Excel, MS Visual Source Safe (VSS)

Business Analyst

Confidential

Responsibilities:

• Provided business analysis for the Previse predictive modeling process, a critical component to support the Identification and stratification of members.
• Involved in business requirements meetings and provided suggestions to close the requirement gaps.
• Maintained requirements in Test Director/ version of documents.
• Prepared use cases for database-driven Mainframe application with multiple databases.

Tools: Test director, MS Visual Source Safe (VSS)

Business Analyst

Confidential

Responsibilities:

• Analyzed business requirement documents and developed use cases.
• Worked with QA Team to develop the test plan.
• Reviewed test scenarios to ensure requirement coverage.

QA - Automation Tester

Confidential

Responsibilities:

• Provided QA support for a Knowledge Asset Management system that uses Silk test for functional as well as regression testing.
• Led a team of 2 QA testers in daily project activities.
• Analyzed business requirements and develop test scenarios/test cases.
• Updated Silk scripts incorporated in new releases of applications under Knowledge Management Systems.
• Conducted parallel runs for automated testing.
• Developed and maintained coding standards document for 4 test Silk scripts.
• Developed an Intranet website in ASP and SQL to publish daily testing results (Silk Test Result Viewer).
• Trained team members/new joinees on the application functionality and technology/tools.

Tools: Silktest Tool 6.5/7.1,Load Runner, PVCS, JIRA, Toad, PL/SQL Developer