PROFESSIONAL SUMMARY:

• A senior QA tester with global team management experience and a strong background in the full software development cycle within a commercial and competitive environment. Critical thinker with a history of championing successful improvements to best practices and tools. Looking for a well - structured Agile company that can offer daily challenges and clear career roadmap
• Experienced software quality assurance lead for a global team of testers
• Focus on knowledge management, continuous learning, capacity management, and enterprise performance improvements to drive efficiencies and improve velocity
• Managed several company-wide critical projects
• Scrum Master and Agile Coach, experienced in Agile transformation
• Scrum Master certified (CSM)

EXPERIENCE:

Confidential

Lead QA Analyst, Point of Contact (PoC)

• Managed and mentored a global team of 20+ QA testers and ensured the quality assurance of all commercial products
• Designated Point of Contact representing QA interests in all development, daily stand up, and Go/No Go meetings for all commercial products
• Promoted dissemination of information and assignments through QA daily stand up/video calls with all QA assets spread across San Diego, Austin, Bostin, Montréal, and Seoul
• Performed all aspects of the functional, regression, user acceptance, and performance testing across multiple projects and platforms
• Demonstrated strong SQL, bug tracking, and triage skills while using JIRA and Hansoft
• Managed the writing and execution of test plans for several simultaneous projects through test case management tools, including Test Rail and Qtest
• Piloted and successfully championed a new test case management tool and conducted department wide across all studios
• Worked closely with Automation Engineers to execute scripts, test bot functionality, and perform server load tests
• Operated as part of a dedicated development team utilizing Scrum framework
• Participated in all Scrum ceremonies including sprint planning, daily standups, and review and retrospective sessions
• Acted as a Scrum Master to fill a vacancy on the team during which time was able to efficiently mitigate outside interference on Scrum team members by working with other Scrum Masters to diagnose and correct the need for a knowledge-handoff
• Worked closely with the Senior QA Director to implement and monitor new department wide initiatives
• Ensured departments continued commitment to best practices through team sessions dedicated to instilling standard operating procedures (SOP)
• Updated and maintained relevant Confluence pages to assist with the onboarding of new employees
• Proposed and implemented a knowledge-handoff plan to facilitate greater synergy between development studios in the US and South Korea. Conducted on-site for the South Korean teams, established SOPs, and coordinated communications between the sites through daily hand-off meetings
• Responsible for upholding the quality of the product and determining if QA can give the final sign off before release
• Proposed a new hypercare reporting system which greatly improved consumer feedback. Reporting system was deemed a success and was adopted by other teams
• Instigated demand and capacity management for the QA workload by creating an intake to manage the funnel and provide effort estimations. This level-loaded the workload and improved the overall delivery of product releases. Gained appreciation and a formal from senior leadership for contributing to the overall efficiency and planning of the release cycles
• Project managed the implementation of a lab of 75 computers and consoles for press reviews and playtests
• Involved in the project management of several televised tournaments
• Maintained currency on latest industry standards and regulatory requirements including, Sony’s TCR’s and Microsoft’s XR’s
• Coordinated with external teams for both functionality and International/Localization testing

Confidential

Technical Recruiter

• Mastered concepts and industry knowledge of the biotech, pharmaceutical, and medical devices industries
• Efficiently established a network of highly skilled professionals within the Life Science industry
• Utilized various tools and media to find and build connections with key candidates including, job boards, applicant tracking systems, college websites, LinkedIn, and social media
• Successfully cross recruited for Confidential divisions within other key industries outside of the Scientific Division

Confidential

Recruiter

• Coordinated business development with hiring managers, CEO’s, and corporate principles to negotiate contract terms and define client hiring needs
• Specialized in hard to fill, full-time, permanent positions
• Responsible for all aspects of full-cycle recruiting, including sourcing, prescreening, and qualifying candidates
• Mastered various recruiting tools including, but not limited to, PCR (applicant tracking system), Monster, CareerBuilder, Recruitment Edge, Talent Hook, Indeed, and LinkedIn
• Efficiently arranged all phone and onsite interviews on behalf of the client and organized the signing of all offer letters and job-related documents in a timely manner