SUMMARY

• 10+ years of experience in manual & automated testing.
• Solid understanding of SDLC, project planning, functional specification, Scrum, Agile and software design from a validation & testing perspective.
• Proficient in analyzing specifications and writing test cases, test scripts, execution of test scenarios, analyzing the actual results against the expected results and defects.
• Strong technical expertise in Black box, White box, Functional, Integration, Regression, GUI, Usability, Security and UAT testing.
• Proficient in tools such as HP ALM/Quality Center for test management and QTP for automated scenarios.
• Experience in using Oracle Databases, DB2 UDB, SQL Server, Netezza, Teradata.
• Proficient in SQL and ETL.
• I can write queries to retrieve, store, and validate data from databases.
• Hands - on Amadeus internal booking engine product (e-Retail), automated product for ticket re-issue and refunds (Amadeus Ticket Changer) and the browser based sales platform to optimize front line agency efficiency, sales and service (Altea Reservation Desktop - ARD), Altea Inventory, DCS and Reservation Systems (GDS).

TECHNICAL SKILLS

• HP ALM
• Win Runner
• Load Runner
• QTP
• SoapUI
• Jira
• Jenkins
• ToadC++
• C
• SQL
• PL/SQL
• TSL HTML
• XML
• JavaScript
• VB Script Oracle
• SQL Server
• MS Access
• Netezza Windows (NT
• 2000
• XP)
• Unix Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst

Responsibilities:

• CIRRUS is a Java web application used by numerous departments including Customer Service, Customer Relations, Reservations, and Finance for researching historical reservations.Lone Star: Expansion of the CODA project by adding domestic flight support within the Amadeus International suite.
• International CODA: Add international capabilities to Southwest by integrating existing systems into the Amadeus international suite of applications: ARD, CM, CIRRUS and Inventory.
• Worked as a Senior QA Analyst in a hybrid waterfall and agile solution delivery model.
• Used business requirements document to write business use case document. Used this document to write a test plan and test cases using ALM.
• As part of test case validation for web services, used the soap UI to check web service (SOAP/REST)request and Response XML’s « Worked on validating Cirrus Data using SQL queries (Tera Data/Oracle)
• Sizing of Modules and Estimation of Each feature and did Phase Planning of Modules.
• Offshore Onsite coordination, Support and Knowledge Transfer.
• Analyzing the System and Business process of the Airline Travel Domain
• Understanding the Reservation System, Airline Booking, Passenger Booking, E-ticketing, Pricing, Service Requests and Keywords for Southwest Airline
• Lead daily defect summary calls and was responsible for prioritizing defects based on the business use case document.
• Collaborating with end-users to ensure that all application modifications are aligned with business needs.
• Worked closely with Automation teams in helping them identify test cases for automation.
• Communicate test metrics to software project teams and QA leadership.

Confidential

Lead Business Systems Analyst

Responsibilities:

• Confidential is a global marketing company that is recognized as the world’s largest CRM & direct marketing network.
• I started as a Business Systems Analyst and was later promoted to Lead Business Systems
• Analyst. Worked on Various pharma (Sanofi Aventis, Genentech, Daiichi Sankyo) and Retail projects (BMW, Coach, R.J. Reynolds)
• Gathered requirements and coordinated testing, deployments, and status meetings.
• Identified, tracked, and resolved project issues and risks.
• Communicated directly with client and technical teams to transform high-level, client marketing requirements to detailed technical designs.
• Created and executed test plans, quality assurance procedures, templet process and documentation for recurring projects resulting in resource time efficiency.
• Produced overall project documentation, including Project Schedule, Requirements, Functional Specifications, Test Plans, and Reports to support multiple projects for CPG.
• Analyzed data dependencies and environment, data readiness.
• Performed functional, system integration, End-to-End and regression testing to support user acceptance testing. Utilized SQL, ETL scripts, batch processes, and job schedulers.
• Developed complex data extracts and analysis for ad-hoc and custom requests using SQL.
• Performed Count Validation, Dimensional Analysis, Statistical Analysis and Data Quality Validation in Data Migration.
• Extensive SQL querying on Staging, Datawarehouse and DataMarts.
• Processed daily deliverable files containing consumer information for fulfillment of marketing pieces.
• Ensured high client satisfaction with change management planning, communication, execution and service.
• Directed project tasks for new team members and provided mentoring to prepare them for additional responsibilities.

Confidential

QA Analyst

• Worked on the Telegence mobile billing system.
• Supported 9.2 - 9.4 features, including new account creation for different markets, combined billing, co-pay, and more.
• Created call record switch usage processing using shell scripts in a Unix environment.
• Developed a test plan and developed specific test cases using Mercury Quality Center.
• Used Jack Track to execute test cases, report bugs, and track defects.
• Used Win Runner scripts to create large amounts of account data for data driven testing.
• Used SQL queries to create, manipulate, extract, and compare data.
• Involved throughout the QA and UAT phases, to retest fixes and perform regression testing.
• Knowledge on running the billing in Amdocs billing system
• Copying of files from production to different environments
• Worked with different teams providing the required data according to their testing needs