SUMMARY

• Able to function both in Managerial capacity as well as hands - on testing
• Successfully turned dysfunctional offshore teams scattered across multiple regions into a self-organizing highly efficient unit
• Excellent time management and prioritizing skills
• Extensive experience testing Web, Mainframe, Mobile, Hardware and Embedded Systems
• Experienced working with multiple domains including POS, Retail, FinTech, Logistics, Auditing and Automotive industry
• Experienced on various SDLC models and methodologies including Waterfall, Kanban, Iterative and Agile(SCRUM)
• Worked closely across multiple teams to tip the scale from Manual to Automated testing
• Understands the importance of code, quality and performance metrics
• Represent QA in all phases of product development including requirement, design, construction, testing, implementation, code reviews and support
• Highly creative in breaking complex tasks down into building blocks
• Able to context-switch between multiple project, codebases and concepts with ease
• Comfortable in holding technical conversation with Developers and Software Technical Managers
• Have a knack for taking on more challenging tasks and exceeding expectations
• Dedicated team player with excellent written, oral, documentation and presentation skills
• Highly productive when working under pressure
• Strong analytical, problem-solving and troubleshooting skills
• Developed complex SQL queries for backend testing
• Able to review and understand data flow across multiple systems
• Experienced in performing Web based testing, Black Box, White Box, System, Functional, Unit, Integration, Performance, Security, Regression, Ad-Hoc, End to End, UAT and Build Acceptance test
• Experienced in Mainframe testing including modifying existing JCL/Proc and SYSIN Parameters in testing various scenarios
• Experienced working with BDD automated tests (Gherkin)
• Creative in writing negative scenario test cases for exception handling and system stability
• Able to learn new tools and technologies with ease
• Experienced in testing REST and SOAP Webservices using SOAPUI, WCFStorm,
• Expert in creating Test Matrices and data sheets to ensure proper test coverage
• Able to understand High-Level Business Requirement and provide valuable input during design meetings and identify gaps prior to development efforts
• Extensive working experience with Microsoft Dynamics CRM

TECHNICAL SKILLS

QA Tools: ALM, MTM, Quality Center, TestLink, TestRail, Zephyr

Change Management: Quality Center, RTI Customer First, MS Team Foundation Server, Jira, Bamboo, GitHub

DB Tools: Toad (Oracle 11g), SQL Server Management Studio, DB2, QMF & Datacomm, CRM, MySQL

Programming Lang.: C,C++, Java, J2EE, JavaScript,JSP,PL/SQL, VB, Vb.Net,Ruby

Documentation: Confluence, Caliber, Starteam, Invision

Application Servers: BEA Weblogic, CRM,Biztalk, BO Servers,Nginx

PROFESSIONAL EXPERIENCE

Confidential

Sr. QA Engineer/Lead

Responsibilities:

• Participated in all SCRUM ceremonies including Demo’s during Sprint Reviews
• Involved in fast-paced projects from design phase till successful launch of Product
• Conducted day-to-day Testing and Regression activities for each phase
• Mentored QA members across multiple teams and implemented QA best practices
• Evaluated and recommended QA tools to convert legacy test cases scattered around confluence and spreadsheets
• Used GitHub as version control system
• Contributed to code and technical design reviews
• Used PostMan to conduct API testing
• Utilized TestRail as Test repository and conduct test activities
• Analyzed code changes to identify impact areas and often caught bugs prior to testing
• Conducted root cause analysis on issues found
• Provided Post launch support
• Used Jira for stories and bug tickets
• Worked with Business Intelligence (BIDM) team and provide data to construct reporting queries
• Created various training documents

Confidential

QA Lead

Responsibilities:

• Supervised 3 different Software QA teams across multiple regions (Alpharetta, Pune and Bangalore)
• Specialized in turning inefficient/dysfunctional offshore teams into a highly productive well-oiled machine
• Provided day to day testing statuses and Project details to QA Manager and QA Director
• Attended Project meetings to provide testing updates to multiple cross-functional teams
• Led QA efforts on multiple Projects from Requirement analysis to post launch product support
• Conducted 1-1 meetings with QA team members to identify individual strengths and provide guidance and training recommendations
• Changed outdated legacy processes with structured process, increasing efficiency and productivity from all teams
• Implement and enforced QA best practices which became a companywide standard
• Identified, gathered and provided metrics to upper management to demonstrate impact of testing activities
• Assigned resources to Projects based on priority and availability
• Used Jira for both bug management and requirements gathering
• Created Gherkin feature files for automated acceptance tests
• Assisted Software Configuration team with deployment/release activities
• Maintained training documents in Confluence
• Actively involved in the interview/screening process of QA candidate

Confidential

Sr. QA Analyst

Responsibilities:

• Worked in a fast paced team environment and was part of multiple cross-functional teams
• Attended daily stand-ups, grooming, planning and retrospective meetings
• Presented sprint reviews to Stakeholders and team after each sprint
• Successfully led 18 cross-team members during various QA phases (QA Cert, UAT, Production)
• Worked together with BA’s to break down concepts into user stories
• Created and executed test plans and test cases using Microsoft Test Manager
• Expertise in using TFS (Team Foundation Server) to open bugs, create tasks and initiate change requests
• Implemented quality procedures and test frameworks used across multiple QA teams
• Worked closely with Product Owner to ensure timely prioritization of critical defects during QA Certification
• Identified manual test cases that can be converted into Automation scripts
• Conducted Functional, System, Integration, Security and End-To-End testing across multiple web applications and handheld devices
• Tested Data Integration during conversion project from SQL Server to Microsoft Dynamics CRM as system of record
• Trained and mentored newly hired QA associates
• Authored various training documents on Applications and Tools

Confidential

Sr. QA Analyst

Responsibilities:

• Successfully led a team of 4 testers on 4x Risk Management Pilot project
• Created Regression test plan and testing standards for Risk Management application
• Created an excel tool to calculate Violation Days to efficiently test Risk Management application
• Planned and scheduled resources to provide adequate coverage and met aggressive project deadlines
• Attended Requirements Review and Design Kickoff Meetings to help draft test strategy and test plans
• Prepared comprehensive test summary reports from Quality Center with test metrics such as total test cases executed, passed test cases, failed test cases and number of defects detected per release
• Worked throughout the complete SDLC on the Dealer Access System (DAS), Wholesale Management System (WMS) and Collateral Management System (CMS)
• Tested, tracked and managed defects using ALM and RTI Customer First software in the QA environment
• Tested ACH output files to allow efficient and accurate funds transfer between dealerships and financial institutions
• Single-handedly tested WMS Billing
• Performed calculations across the system to ensure correct results are achieved in the application such as Interest Rate calculation, Loan values and General Ledger balance
• Authored various training documents for CMS, PAD and WMS applications
• Interacted closely with developers to assess defects and validated the fixes in a timely manner
• Conducted back-end validation using SQL statements for test schemas

Confidential Johns Creek, GA

QA Analyst

Responsibilities

• Reviewed the Business Requirements document and the System Requirements document
• Prepared the Requirements Traceability Verification Matrix (RTVM) document to map all the Business, System and Component requirements
• Spearheaded a team of 7 offshore testers during May Conversion
• Performed Smoke Testing, System Testing, Integration Testing, Performance Testing and Coordinated UAT testing with end users
• Created and executed regression test cases/scripts on Customer Data, Saleschecks and POS system
• Executed Conversion test scripts to convert Saleschecks from newly acquired retail company
• Tested new and existing batch programs and subprograms for data validity in both backend and frontend
• Extensively tested a stand-alone reporting application on tracking monetary exceptions made by salesperson during sales of Big Ticket items
• Modified input files for efficient negative testing and exception handling
• Performed End to End Testing on complex SBTI web application
• Conducted parallel testing to ensure both mainframe and web application functions successfully in SBTI
• Managed Test cases and Test scripts through QA Director (Compuware)
• Managed Defects through Changepoint (Compuware)