SUMMARY:

• Confidential holds a Master degree in Science, has 10+ years of experience as Senior Quality Assurance Professional at Confidential, responsible for managing the quality and delivery of software quality assurance testing projects.
• A certified Project Management Professional from PMI, USA, a certified Professional Scrum Master from Scrum.org and recently got CSM Certification from Scrum Alliance.
• A Certified Software Quality Analyst/Certified Software Test Engineer from QAI, U.S.A., Certified Software Test Manager from Dept. of IT, Government of India and a Certified Advanced Test Manager from International Software Testing Qualifications Board, Belgium.
• With solid foundations on QA concepts (CMMi L5 Auditor Certification from KPMG), Test Process and its improvements, Software Development Life Cycle, have expertise in preparing Program Quality Plan, QA estimations using WBS, preparing, validating Test Strategies, Test Plans, Test Cases. Proactive QA, ‘Go Getter’ and Positive Attitude.
• I nstrumental for building the QA process with continuous improvements from analysis of the existing process , QA teams (building onsite offshore model), QA Artifacts and Reporting Templates, QA ENVs, built to the pursuit of excellence.
• Experience in managing the Center of Excellence in Quality of a leading Insurance Co in US and QA Managed Service and managed manual, automation and Performance Test QA Projects at onsite and offshore .
• Expertise in functional testing (manual and automation) and extensively involved in testing of Banking/Investment Banking/Trade, Insurance, HealthCare, Telecom and Travel projects.
• Have skills on managing automation projects with Geb and Spock Framework with Continuous Integration automation using Jenkins, SE ( Confidential Test Automation Framework), Quick Test Pro and ALM.
• Good Experience in managing Performance Testing Projects, using JMeter 4.0 and API Performance Testing, HP Performance Center and Load Runner v12.01.
• Current experience is in working for manual functional and regression testing under Agile Methodology.

CORE EXPERTISE AREAS:

• QA Managed Services & Program Management
• Agile Process - JIRA/ Xray integrated in JIRA Confluence/ Rally
• QA Management, Test Management, QA Methodologies, Processes
• Trade & Investment Banking, Banking Insurance, Health Care, Telecom & Travel
• Business Analysis, Confidential Requirement Engineering, Business Capability Modeling
• Project Management, Skills-Tools-MS Projects 2003/Chorus( Confidential )
• Configuration Management Tool- KeyStone( Confidential ), ClearCase/Quest, Remedy, TFS, MS Visual Studio
• Building QA Team, ENVs, QA Estimates(WBS), Program Quality Plan, Test Strategies and Test Plans, Traceability Matrix, UAT Planning
• Requirements, Risk, Project Monitoring & Tracking, Resource and Quality Management
• Design and Implementation of Test Frameworks for Functional and Performance Testing(Test Strategies, Scenarios)
• Review of Test Scenarios/Test scenario outline, Test Cases, Schedules, Test data, Test Results, QA Release Notes, Root Cause Analysis
• Quality Metrics and Indicators
• Black Box Testing, Linux/Unix/PLSQL and Backend Testing
• File Feeds/ Volume Data testing/Main Frame Batch Process/Pega Testing
• Performance Testing- JMeter 4.0,API,User Experience, JMeter Scripting, correlations, parameters, data, executions and reporting
• CPU & Memory Utilization, DB
• Performance Tuning-Dynatrace
• HP Performance Center 12.01,LR-VUGEN-v12.01/True Client
• Pega CTI Performance Testing
• Design of Automation Architecture, Test Automation Plans, Scripting Guidelines
• Behavior Driven Development (BDD),Geb & Spock FW, Jenkins, Maven/GitHub
• SE Confidential Test Automation Framework/SE-VBA Automation
• Quick Test Pro 11.0, VB Script
• HP ALM 11.0,Business Capacity Modeling-Req./Customization Admin
• Onsite-Offshore Model
• QA Managed Services & Program Management
• Agile Process-Rally/JIRA/ Confluence/Xray integrated in JIRA
• QA Management, Test Management, QA Methodologies, Processes
• Trade & Investment Banking, Banking Insurance, Health Care, Telecom & Travel
• Business Analysis, Confidential Requirement Engineering, Business Capability Modeling
• Project Management, Skills-Tools-MS Projects 2003/Chorus( Confidential )
• Configuration Management Tool- KeyStone( Confidential ), ClearCase/Quest, Remedy, TFS, MS Visual Studio
• Building QA Team, ENVs, QA Estimates(WBS), Program Quality Plan, Test Strategies and Test Plans, Traceability Matrix, UAT Planning
• Requirements, Risk, Project Monitoring & Tracking, Resource and Quality Management
• Design and Implementation of Test Frameworks for Functional and Performance Testing(Test Strategies, Scenarios)
• Review of Test Scenarios/Test scenario outline, Test Cases, Schedules, Test data, Test Results, QA Release Notes, Root Cause Analysis
• Quality Metrics and Indicators
• TFS, ClearQuest, Black Box Testing, Linux/Unix/PLSQL and Backend Testing
• File Feeds/ Volume Data testing/Main Frame Batch Process/Pega Testing
• Performance Testing- JMeter 4.0,API,User Experience, JMeter Scripting, correlations, parameters, data, executions and reporting
• CPU & Memory Utilization, DB
• Performance Tuning-Dynatrace
• HP Performance Center 12.01,LR-VUGEN-v12.01/True Client
• Pega CTI Performance Testing
• Design of Automation Architecture, Test Automation Plans, Scripting Guidelines
• SE Confidential Test Automation Framework/SE-VBA Automation
• Behavior Driven Development (BDD),Geb & Spock FW, Jenkins, Maven/GitHub
• Quick Test Pro 11.0, VB Script
• HP ALM 11.0,Business Capacity Modeling-Req./Customization Admin
• Onsite-Offshore Model

EXPERIENCE:

Confidential

Senior QA Professional.

Environment: ASP.dotnet, SQL Server 2018, Java, JIRA, XRay integrated with JIRA, Confluence, NextGen( Cloud-AWS), Kibana/Oski( Internal)/Grafana, JMeter 4.0 and Dynatrace 7.1,Geb & Spock Framework, IntelliJ IDEA Community Edition 2017.3.1,Jason,Groovy,Allure Reports, Jenkins, SE( Confidential Test Automation Frame work),Project & Portfolio Management Center, Microsoft TSF

Responsibilities:

• Quality Assurance & Test Management of Affinion Connexions Travel Products, Programs
• Developed and possess a concrete understanding of the various functionalities under Connexions Travel Domain Flight, Hotel, Car and Activities and multiple project improvement functionalities
• Monthly major releases, using JIRA and Confluence, collaborate with Product Owners, Technical Delivery Managers/Business Project Managers, Revenue/Supplier/Client Management, Architects and DEV team
• Agile Scrum methodology -Backlogs, Sprint Planning for user stories and Test Case Design in JIRA/Xray, Execution, Defect Tracking in JIRA, Daily Scrum Meetings, Tracking, Agile Dashboard, Sprint Demos, Releases and Retrospectives, API Logs, DB, Mobile and Tablet testing
• Chase Merge (Manual Testing)-Leading the manual testing of Project where the Chase Code is being updated with the Product Functional Changes
• Checkout Enhancement-(Manual Testing)-Incorporating of improvements to Cart Level Payments and Checkout Redesign for Product
• Single Page Checkout just started
• Performance Improvement Project-CICD, Jenkin JMeter Integration, under Kanban.
• Manual, Performance Testing and Automation of various Projects( Participant Insight, Travel Wallet, Autosuggest, Citi Fortnightly, Branded Fares, NextGen-ORXc( Cloud) Seat Assignment, New Suppliers Saber, Zumata, Schedule Change etc.,)
• Implement Confidential Quality Assurance best practices and standardize processes and check lists for QA phases for Functional Testing, System Testing, UAT and client releases
• Participate in requirement meetings ( Front End Planning-FEP), user stories, gather functional and non-functional requirements with BSAs and Business Project Managers
• Improvise the artifacts of QA Q&A, QA Estimations, QA Test Plan templates, new approaches/parameters, Requirement Traceability Matrix, Review Process, Root Cause Analysis and stabilized the QA Process with continuous improvements
• Prepare/Review QA Test Plan, schedules, Test Strategies, Test Scenarios, Test Scripts and secure sign off
• Review requirements, analysis of on functional automation for implementing VTAF ( Confidential Test Automation Framework), Performance Test Framework and provide technical automation and performance test effort estimates and approach
• Manage manual, automation and performance Testing tasks, assign different project activities/execution tasks to onsite and offshore teams and track tasks for effective implementation
• Co-ordinate with Offshore on daily basis and support offshore for clarifications/issues and provide detailed info for development of test scripts
• QA Roadmap for Automation and Performance Testing 2017 to 2018
• Define performance SLAs with Business Analysts and Development Architects interactions
• Manage Performance Testing through JMeter 4.0 (UI user experience and API with parameterizing for ENV and Data), Go No Go decisions using innovative API Response Time, Total Response Time and Actual response times, reducing the Supplier Response Times on Classic (CBTS) and NextGen (Cloud). Kibana and Oski Logs Verification
• Established 3 PT ENVs (5 API, 2 DMZ Servers) and automated deployment Management through Visual Studio deployment. Performance tuning through Dynatrace.
• Manage development of Test data, Virtual Machines, schedule and support Automation and Performance Testing, review of SE, Geb & Spock Scripts and J Meter scripts
• Review and Management of Test Architecture, Automation Suites continuous integration with Jenkins. Automated mails on deployment to QA/SG ENVs by Express Smoke Suite /Clients’ 85 programs smoke and functional tests
• Implemented incident Avoidance Plan for Prod connector booking
• Manage risks and develop mitigation plans for QA activities and deliverables
• Support production smoke testing for releases by automation scripts using SE/ Confidential Test Automation Framework/Geb & Spock Framework
• Attend meetings with Customer on Functional. Automation & Performance, including defect triage calls and track Setting realistic expectation, identify the issues at the early stage; Provide status updates and Test Summary report;
• Ensure successful completion of monthly major and minor releases to Production. Responsible for on-time quality delivery and ensures to manage resources in a way that the project is completed within its defined scope, quality and time and cost.
• Operations Management of Affinion-CToE Travel, resource capacity planning and Half-yearly Performance appraisals and Performance Appraisal Review(PAR) for yearly for both Onsite/Offshore teams, staffing profiles updates and team mentoring
• Trained, guided and motivated the offshore team for performance excellence-best results. Received Client Love Badge-Affinion-Connexions in 2017 to 2019 and appreciations from client for innovations, delivery excellence hard work and dedication

Confidential

Senior QA Professional

Environment: Tableau, Java, SQL Server, Rally, Adobe Site Catalyst, Google Rest Client, Jason, HP Load Runner 12.01, Virtual User Generator with True Client Protocol

Responsibilities:

• Agile QA Management of INRG Project comprising of manual and performance testing
• Participate and contribute in Grooming sessions of User Stories in Rally( Agile Tool)
• Analyze and review Functional, UI and develop/split QA User stories derived from Features for test design, review and execution and estimation through Rally for each iterations and assign tasks and track the tasks completion
• Guidance for offshore team for Google Rest Client/ Site Catalyst and RTM
• Preparation of Test Plan and Perf.Test Plan and review of Manual and Perf. Test Scenarios
• Manage and support Manual and Performance Testing tasks
• Manage development of Test data for Performance Testing, review of LR scripts with True Client Protocol, execute and publish results for 50/100 Users
• Co-ordinate with Offshore on daily basis and support offshore for clarifications/issues and provide detailed info for development of manual and performance test scripts
• Iteration wise triage meetings and track after discussion with development and architectural leads
• Support UAT testing by Business and conduct defect triage meetings
• IRNG MMF-1 (Minimum Marketable feature) successfully went to production

Confidential

Senior QA Professional

Environment: Pega 6.3-7.8.1, Oracle, HP Performance Center 12.01 /Load Runner Virtual User Generator, Confidential Test Automation Framework(VTAF 3.0) using Selenium, JIRA, Chorus Project Management Tool, MS Visio,, Bright Cloud CTI Agent Emulator, Calls Emulator, CTIOS Agent Desktop and App Dynamics

Responsibilities:

• Project Management of Odyssey Project comprising of manual, automation and performance testing
• Participate and contribute in Business Elaboration sessions for the Service Requests
• Analyze and review functional requirements specification, Business Rules, UI Mock Ups and Property Matrix to ensure that they meet the stated and implied needs of the customer and other business stakeholders and testability
• Gather non-functional Requirements (Performance, Security and Browser Testing) from Business, Business Analysts, Architects and validate
• Preparation and review of QA, Test Automation and Performance Test Approach
• Prepare the Test Strategy based on the types of testing techniques including the functional and non-functional requirements (Perf.Testing -Load, Stress &Volume Tests)
• Estimation for automation test suite development and performance testing
• Design, Lead and Review Manual, Automation & Perf. Architecture, Test Plans
• Manage and support Manual, Automation, Perf. Testing tasks
• Lead, review and identify of test scenarios for automation and performance testing and define Performance SLAs with business
• Schedule and conduct walkthrough to stake holders (Business, Development and UAT), for the automation/performance test scenarios and get sign off
• Overseeing the setup the Automation, Performance test environments, resource planning
• Plan and execute Pega CTI Call Popup Performance Testing with CTIOS/BrightCloud
• Manage and support design of test scripts in VTAF 3.0 and HP Perf. Center
• Manage development of Test data for Performance Testing-Virtual User Matrix for Load Testing-Increasing the static and transactional data volume to 3.6M
• Co-ordinate with Offshore on daily basis and support offshore for clarifications/issues and provide detailed info for development of automation/performance test scripts
• Scripting guidelines/review for VUGEN scripting /Controller Scenarios
• Oversee the Lead Review on Quality Assurance documents and Test Scripts prepared by offshore, standardization and upgrade for Selenium Automation Scripts
• Manage execution of functional automation suites, share test results, identify the defects and through defects triage meeting resolve the defects
• Manage execution of Performance Test Suite, share test results, identify the performance issues, collection and analysis of Load Testing results for Load testing
• Daily triage meetings and track after discussion with DEV and Architects
• Support UAT testing by Business and conduct defect triage meetings
• Identify dependencies, risks and track, escalate risks which might adversely affect the success and work with appropriate resources for resolution for each iteration
• Manage team for daily status reports, weekly status reports on QA, automation and Performance Testing and Reporting(Client and Server Side Metrics and Reporting)
• Plan and conduct Weekly Management Meetings for QA and Performance Testing Status with Confidential and Covance IT stakeholders and report to Senior Management
• Published Pega CTI Testing Guide. CTI Performance Testing completed successfully.
• Phase-1 went to production on Time

Confidential

Senior QA Lead

Environment: Java, O3, DB2, ClearQuest, SharePoint, Office 365 and HP Unified Functional Testing, HP ALM 11.0, Confidential Business Capability Modelling

Responsibilities:

• Prepare Program Quality Plan and review with the stakeholders and publish in HP Application Life Cycle Management and Chrous (Project Management Tool)
• Participate and contribute in Business Requirement Engineering, through Business Capability Modeling workshop, where the Level 1- Primary and Level 2 -Sub Capabilities are defined, reviewed and accepted in ALM 11.0 Requirement Module
• Functional requirements, Business Requirements, Business Rules were analyzed, uploaded and reviewed in ALM for developing the test cases and execution linked to the ALM Defect Module
• Review and validate Requirement Traceability Matrix -test coverage in ALM
• Reviewed the testability of the requirements and identified critical functional areas to be tested as new test scenarios and the regression test scenarios for each release
• Estimate, set targets and milestones and prepare Project Score Card through HP ALM.
• Action items arising from expectations and timelines for deliverable is tracked in HP ALM
• Scope Changes restricted by pro-active planning and schedules
• Responsible for designing QA Test Strategies and QA Test Plans for each release
• Conduct walkthrough of the Test Plan and getting the sign off from client after requirement walkthrough. Reused 35% of test scripts
• Responsible for scheduling calls with Development/Prod support team at onsite, for loading and refreshing test data in SIT generating batch transactions
• Conduct daily scrum calls with offshore QA team, client QA Analyst & stakeholders
• Clarifications requests received from the offshore team, interacting with the stakeholders; Conducting Defect Triage meetings on weekly basis
• Coordinated daily meeting with the Development Manager at Guardian, so the defects are fixed and tested to closure.
• Responsible for project monitoring and tracking, execution of manual and test automation for each release, identifying dependencies, risks and mitigation plans and smooth completion of release as per the plan
• Responsible for daily/ weekly status reports and participate in Weekly Management Meetings with Guardian Management for GPAC related project status
• Automation Estimation, Planning, Execution/ Tracking using UFT through offshore
• Introduced an excel-based Dashboard for CQ tracking/reporting tool that interacts with Clear Quest to generate the report-handy tool for instant project status
• Built the Functional Dependency Matrix for GPAC application for identifying regression areas quickly and implementing the regression test suite
• Introduced documented QA process for policy loading/ILDRS loading to SIT
• Innovated GPAC Policy Identification Matrix, which helped to reduce the time required for loading the policies from production to SIT
• Developed Test Scenario Matrix for E-Juvenile Enhancement Functionality
• Developed QA Program Management Framework for Guardian, analyzing the issues and proposing solutions, which served as a Best Practices Document
• Earned the confidence of the Guardian Senior QA Manager/ DEV Manager/Business Analyst Managers by building a very good business and professional relationship
• Responsible for Root Cause Analysis for UAT/Production defects and meeting the SLA requirements and met the target of less than 1% Defect Leakage to UAT
• Consistently enabled every release to go production without any production defects on time meeting all SLAs
• Meetings with Confidential Program Management Director, Account Management and ISQ Director, got their guidance for successful execution of the project releases
• Served as a very critical resource for success of the GPAC release testing on time with good quality and working with application streams collaboratively for the success of the Confidential Guardian QA Managed Services
• Successfully completed the R3, R4, R.5-2015 GPAC releases on time/ good quality
• Gained considerable functional knowledge on GPAC within a short time and this was stated by the client as a special mention in the Client Score Card
• Client appreciations with Client Delight Index of 8/10 and achieved Delivery Maturity Index of 5, Client Delight Index of 9.25 and Net Promotor Score of 9.

Confidential

Senior QA Lead

Environment: MS asp.net, Java, SQL Server, MS Project, SharePoint, TFS, QC, SE/VBA

Responsibilities:

• Prepared and executed QA Roadmap 2013 and 2014
• Resource planning and recruiting of QA Associate Manager, QA Business Consultants and Senior Testers- The team was ramped up from 4 members to 30 by my Plan
• Introduced offshore model concept and on-boarded offshore team for manual and automation- Introduced interview process and onboarding process- the resources were made productive from day 1
• Introduced QA Process in alignment with SDLC Process and with continuous improvements, QA Q&A, QA Estimations, QA Test Plan templates, Requirement Traceability Matrix, Design Walkthrough, Review Process artifacts and stabilized the QA Process
• Introduced QA Planned Vs Actual dashboard for all projects in excel Macro
• QA Project Management of SQL Server Conversion( From Postgres), Money Squared(In association with Citi),HSA Reporting, D2H, Maintenance Releases/ SE Automation-VBA
• Discuss and review with Business Analysts on Business Requirements, Use Case Documentation/Business Rules for functionality enhancements for Money Squared Project
• Innovated and customized TFS for defect logging and tracking and reporting
• Singlehandedly developed SE Automation POC and demo for PayFlex applications and demo was given to PayFlex Management, using VTAF framework 2.0
• Automation Smoke suite with SE and VBA was developed by me hands on for CBAS and HD applications covering the major functionalities. This task helped offshore on coding standards/ the documentations for the offshore development. With 489 automation scripts(80%),reduced regression testing from 12 days to 4 days per release
• Review, standardization and upgrade for SE Automation Scripts
• Introduced QA Business Satisfaction Survey and competed for 2014 first Half Year
• Supported Performance Test Team from Confidential with 400K Batch Enrollment Process and Contributed to Batch Process with data preparation and file feeds testing
• When some resources left, took up the production hot fix testing hands on and lead the production QA team of three members
• Four new QA environments were planned, introduced and smoke tested
• Designed, executed and completed the new QA Share Point site for PayFlex QA
• Daily Triage Meetings, Daily and Weekly Reporting to stake holders
• Confidential Affiliates PM Calls and weekly reporting to Senior Management
• Developed POC for Wellmatch Health Care and completed 80% of automation hands-on single handedly with SE/ VBA scripting-complex with dynamic object properties

Confidential, New Albany, OH

Environment: MS asp.net, SQL Server, MS Project, SharePoint, QC, QTP 11

Responsibilities:

• Prepared and executed QA Roadmap 2013 with Resource planning and recruiting of offshore resources for manual and automated testing
• QA Project Management of ICD10 project, Automation Project with QTP11.Other projects managed are iSuite Maintenance, Billing Schedules and EZ Reports
• Prepared the Test Plan for ICD10 Project for iSuite applications; review of the TCs.
• Tracking and Monitoring of execution of QTP automation suite for iSuite applications
• Daily Triage Meetings, Daily and Weekly Reporting to stake holders
• Confidential Affiliates PM Calls and weekly reporting to Senior Management