QA Manager Resume Nashville, TN - Hire IT People

SUMMARY

Strong analysis and requirements gathering skills to determine the true needs of an end user. Passion lies within the research an delivery of a solution that not only meets the expectation of customer experience, but adheres to high quality standards. Well - versed in user story elaboration, business requirement documentation, and test case creation to accurately describe the successful testing of acceptance criteria. Leader in organization who has driven change and process improvement.

TECHNICAL SKILLS

R Microsoft CRM Sharepoint LucidChart QA Testing Visio equirements Gathering
SQL
JIRA
Confluence
Microsoft Office
MS Project
Scrum
Process Analysis
Kanban

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

QA Manager

Responsibilities:

Responsible for all product testing and user experience satisfaction outside of internal development unit testing.
Performed quality assurance testing across the company's product offerings including custom .NET development, Sitecore product development, and Sharepoint product development.
Focused primarily on manual feature testing and customer experience satisfaction; however, led the internal process improvement projects alongside the Director of Development to introduce streamlined automated testing into the organization's SDLC.
Managed a team of up to three near-shore QA resources; created the test plans and delegated work accordingly amongst the available team members.
Frequent cross-discipline work in SQL databases and requirements creation and analysis.

Confidential, Nashville, TN

Business Analyst / Project Manager

Responsibilities:

Brought in early during client relationship and project inception to establish strong analysis foundation to understand business needs.
Primary clients were world manufacturing and service leaders.
Created business requirements documentation on a range of projects, ranging from small few-week plans to large, enterprise-wide initiatives for clients.
Served as project manager on a number of projects to ensure proper organization and delivery of solution.
Heavily involved in application testing prior to client review and approval.

Confidential, Franklin, TN

IT Business Analyst

Responsibilities:

Met with business leaders on a regular basis to ensure most essential system needs were being met.
Organized and led vendor integration workshops designed to identify technical requirements of cross-application system functionality .
Performed in-depth analysis of data mappings documents to ensure accurate loan information delivery to investors and loan servicing companies.
Collaborated with workflow system analysts to design and implement the loan workflow system within the company's Retail loan division, significantly increasing productivity and efficiency of business operations.
Served as primary Business Analyst tasked with gathering mandated system enhancements from Corporate Compliance and Fair Lending regulatory groups, and ensuring these modifications met the required due date

Confidential, Franklin, TN

Technical Writer / Process Analyst

Responsibilities:

Acted as primary business tester for all system changes that impacted Retail business channel; participated in war room testing environments as well as one-off system enhancements with divisional Business Analyst.
Created IT release note documentation for Retail channel and distributed amongst operations management.
Performed various data analysis tasks assigned by Operations managers and IT Business Analyst.

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Qa Manager Resume

Nashville, TN

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