Integration Manager & QA Engineer Resume San Francisco, CA - Hire IT People

SUMMARY:

Web Development Professional with a proven track record of excellent performance. Skilled in managing complex projects, technical support, diagnostic troubleshooting with outstanding communication skills. Strong analytical skills that include insight into successfully applying technological solutions and best practices to resolve business issues, while improving overall efficiency.

TECHNICAL SKILLS:

JavaScript and libraries/frameworks (Reactjs, jQuery.js, Ember.js, Famousjs) & HTML5/CSS3 Nodejs, Python, Ruby

Git, JIRA, Confluence, BitBucket, Jenkins

Adobe Photoshop, Illustrator, Premiere Pro

Customer support, Technical Support, Interpersonal Communications

PROFESSIONAL EXPERIENCE:

Confidential - San Francisco, CA

Integration Manager & QA Engineer

Earned MVP award for work on integrating front end product with client web applications and sites using various libraries and frameworks depending on clients’ requirements (using JS API with Reactjs, Angularjs, Riotjs)
Provided direct support to customers and team members in a timely and efficient manner, using HTML, CSS, and JavaScript
Worked with the development team to properly track bugs and issue through bug tracking systems (Jira, Confluence)
Analyzed of requirements, specifications, and user stories into workable test cases and test plans
Communicated with Product Management and Development to get further information on capabilities that are not formally documented
Maintained monitored and troubleshooting technical issues of the test suites and associated infrastructure using Ruby and Python

Confidential - San Francisco, CA

Web Support Coordinator

Coordinated Web Support requests from internal staff and faculty with outside developers and managed service providers
Made updates to Web pages and applications on multiple external Web properties and the Intranet
Communicated with hosting vendor and outside development team when coordinating escalated Web Support issues
Logged and prioritized support tickets for web maintenance
Reviewed all updates and deliverables to ensure quality and completion before launch
Created and designed assets for web site and marketing campaigns (skins, banners, emails, etc.)

Confidential - San Francisco, CA

Temporary Deployment Technician

Transfer data, deploy, setup and demo new ITS assets to staff and faculty
Provide 1st and 2nd tier support over the phone, email, walk-in, and on site under coordination of the Resource Analyst
Work with Resource Analyst to escalate trouble tickets to Level II technicians and engineers
Input and maintain detailed, accurate data in trouble tickets for purposes of tracking, escalating and reporting issues
Assist in office moves or additional university functions requiring transfer or repositioning of ITS assets

Confidential - Birmingham, AL

Assistant Director of Art and Media

Design, Implement, and Maintain the School of Education website, complying to users’ experience and requirements
Create an inspiring and intuitive user interface with a focus on ease of use
Update and Improve web experience, web graphics and content in a timely and efficient manner
Customer service oriented phone support
Coordinate departmental requests for web services and web experience