SUMMARY:

• Analytical and solutions - focused Senior IT Professional, with a consistent record of reliability and a reputation as an industry SME (Subject Matter Expert) in the fields of Project and Process Management, Quality Assurance Management. Innovative with a visionary leadership approach combined with over 20 years of technical expertise and exceptional skills in "big picture" planning, communication, and presentation skills. Authorized to work in the US for any employer

PROFESSIONAL EXPERIENCE:

Program Manager, Testing and Quality Assurance

Confidential

• Lead key testing processes and initiatives for 78 applications in the program
• Provide leadership and guidance to program, process and project teams to define and meet milestones and objectives for SIT/UAT Testing
• Ensure scope management, cost control and both quality and performance reporting
• Anticipate and mitigate constraints and properly allocate resources to produce high-performing results in a cost effective manner
• Maintain strong working relationships with internal stakeholders
• Oversee the creation, management and maintenance of detailed program, process and project design documents and task-level plans to organize cross functional teams
• Provide regular updates on status and impact, maintain documentation of program related issues and decisions
• Facilitate meetings and develop rollout plans and procedures
• Anticipate risks and develop and manage mitigations plans
• Leverage reports and lead analysis to identify opportunities and assess progress to goals
• Model effective program, process and project management skills and develop others
• Syntel Engagement Manager for PMO/TMO within Confidential - Approx. 30 consultants

Manager, Quality Assurance

Confidential

• Defined a vision for overall client's (Time Warner Cable) Test Strategy across their systems - including testing lifecycle, performance metrics, resourcing and tooling.
• Develop business cases and cost-benefit analysis for key initiatives, such as automation, reduction in operational costs (execution timeframes) and increased efficiencies
• Implement governance around testing - lay out a vision/plan for risk management, team productivity/ efficiency, knowledge management, auditability
• Build credibility and relationships with key sponsors at Client, both leveraging technical and business knowledge, driving solutions and new business for Confidential
• Manage User Acceptance Testing
• Mentor UAT Test Leads in Testing Methodologies and SDLC structure.
• Estimation and prioritization of work, work assignments, and resource planning.
• Manage UAT testers work throughout test plan, test case development and test execution to ensure testing was on time and on budget.
• Measure and monitor progress during each test cycle to ensure that the application is tested, validated, and that it meets or exceeds expectations
• Work closely with IT and business teams to plan testing approach, cycles and strategies
• Manage test scripts developed with Quality Center to perform UAT testing.
• Prepare daily/weekly status reports for managerial reference

Manager, Quality Assurance

Confidential

• Supervise onshore and offshore contract testing staff of Functional and User Acceptance teams
• Design, create, and execute test plans for product releases
• Plan, communicate and interact with IT and business users and management
• Certify the quality of and approve MDM product releases
• Develop and maintain processes for system and user acceptance testing
• Develop and track metrics for monitoring software and system quality
• Make recommendations and implement quality process improvements and enhancements
• Verify and validate MDM Program updates and enhancements by executing test cases and use cases
• Identify, log and track issues related to MDM product quality
• Perform ad-hoc analysis and reporting as requested
• Coordinate quality and testing environment refreshes and assure environment integrity
• Develop resource plans and budgets for QA activities in support of product releases

Manager, Quality Assurance

Confidential

• Mentor QA Analyst in Testing Methodologies and SDLC structure.
• Review the Business Requirement Documents, Functional Design documents, and Technical Design Specifications to get a better understanding of the system from both technical and business perspectives.
• Conduct discussions and meetings with designers to understand the application and the overall functionality of the system.
• Estimation and prioritization of work, work assignments, and resource planning.
• Manage QA testers work throughout test plan, test case development and test execution to ensure testing was on time and on budget.
• Manage User Acceptance Testing
• Measure and monitor progress during each test cycle to ensure that the application is tested, validated, and that it meets or exceeds expectations
• Work closely with IT and business teams to plan testing approach, cycles and strategies
• Manage test scripts developed with Quality Center to perform functional testing.
• Manage batch execution and data loads.
• Test in the Integration environment prior to the QA environment.
• Prepare weekly status reports for managerial reference.
• Serve on the Quality Center Improvement Committee

Manager, Omni Application Support

Confidential

• Manage daily assignments and work efforts for a team of 6 developers for Sungard OmniPlus Production Support
• Facilitate weekly management meetings with business partners with progress of current projects
• Provided weekly Metrics reports
• Work closely with the technical staff, QA and customers to ensure that developed functionality meets requirements
• Provide Issue Management (IM) support for Financial, Actuarial and Facilities items
• Provide support for others in related problem solving and contributed ideas for improvement.

Lead, Quality Assurance

Confidential

• Manage systems testing for SunGard OmniPlus with cash balancing, share balancing, stocks, mutual funds, GICs, participant loans, TPAs, IPROs, SWATs, MDOs
• Direct batch execution
• Produce documentation including test plan, test cases, test conditions, test status reports, defect reports, and conference reports
• Manage User Acceptance Testing (8 Users)