SUMMARY

• Over 22 Years of formal training in the computer information technology field, including specialized courses in networking, troubleshooting, business communication, problem solving skills, operating systems, and network/ system administrator.
• Worked in an agile development life cycle where I have been an Iteration Manager, Project Manager, Senior Business Analyst, Senior Quality Assurance Analyst, Automation Engineer, Scrum Master and Trainer.
• Practical experience in supervising, demonstrating and training others, as well as successful experience in problem solving.
• I have a strong interest in networking and good communication skills (which helped me become the president of The Milwaukee Brew City Keystone Club, which is associated with the Boy’s & Girl’s Club of America)
• After you have examined the enclosed resume for details of my qualifications, I would be happy to answer any questions you may have.
• Please call me to arrange an interview at your convenience so that we may discuss how my managerial, technical, and interpersonal skills could contribute to your company.

TECHNICAL SKILLS

• Up - to-date computer training, including Windows 10, Microsoft Office, Word, Access, PowerPoint, Excel, Visio, Monarch, Fitness, Selenium, Captivate, Crystal Reports, Great Plains Dynamics CS+, 4D Client, Unix, Oracle, Citrix, Report Vision, GetPaid, Zeus, Lotus Notes, Microsoft Outlook, Ms-Dos, JCL/MVS, Windows NT Server 2016, NetWare Loadable Module (NLM), VMS, Visual Basic, Systems Analysis & Design, LAN Analysis & Design, Accurint, Internet Explorer, Edge, Chrome, Firefox, Safari, Tiny Term, CICS, TSO, NetView, IMS, Western Union Phone Pay Agent, Auto Dialer, Just Pay It, Advanced Lease system, TFS, Visual Studio, Java, Json, Xml, Javascript, Groovy, Selenium, Geb & Spock Automation, Git, Source Tree, SVN, Soap UI, Eclipse, IntelliJ, Jira, Confluence, Maven, Gradle and Internet applications.
• Proven ability to budget time, performs under stress, follow instructions, adapt quickly to a new environment & challenge, and follow through on assignments.
• Customer-oriented in demonstrating presentations for computer hardware & software.
• Able to perform office tasks and interact as a team player using excellent written and oral communication skills.
• Ability to learn new computer programs and applications with little instructions.

PROFESSIONAL EXPERIENCE

Senior Business Analyst / Senior Quality Assurance Automation Engineer

Confidential, Brookfield, WI

Responsibilities:

• Working knowledge of Agile and Scrum methodologies
• The liaison between product stake holders and the development department heads.
• Defines application problems by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Controls solution by establishing specifications; coordinating production with programmers.
• Analyzes an organization or business domain (real or hypothetical) and documents its business or processes or systems, assessing the business model or its integration with technology.
• Translates business needs and system requirements into functional and technical specifications
• Created browser automation solution testing environments that use Geb & Spock and Selenium frame work for Java and Groovy applications.
• Have an understanding of QA processes, practices and systems.
• Manual testing on web - based applications on various form factors: laptop, tablet, and smart phone devices.
• Support testing efforts for multiple projects and software releases, including integration, system, regression, performance and user-acceptance testing.
• Develop, execute and maintain test plans, test scenarios, test cases and test scripts.
• Document and evaluate test results and defects, track and manage defects and work with Development team and business to troubleshoot issues.
• Provide testing estimates for assigned work.
• Establish and maintain traceability of requirements through test plans and cases.
• Partner with business analysts and project managers to ensure requirements are documented, understood, covered by tests and accurately tested.
• Track and report on established QA metrics and KPIs for assigned projects.
• Provide input on go / no-go decisions for production releases.
• Create automated & manual test scripts and log defects in multiple applications.
• Iteration Manager, Senior Business Analyst, Senior Quality Assurance Analyst & Automation Engineer.
• Quickly understands the business issues and data challenges of client's organization and industry.
• Identifies client organization's strengths and weaknesses and suggests areas of improvement.
• Have a knack for creating something out of nothing based on customer needs.
• Have unique application, story specifications & programming skills.
• Demonstrating and training others.
• Write help documentation and manuals as a Technical Writer.
• Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

Senior Business Analyst

Confidential, West Allis, WI

Responsibilities:

• Work in an agile development area, where we have weekly iterations & releases.
• Iteration Manager, Project Manager, Senior Business Analyst, Beta Tester & Trainer.
• Quickly understands the business issues and data challenges of client's organization and industry.
• Identifies client organization's strengths and weaknesses and suggests areas of improvement.
• Liaison between Internal/External customers and our development group.
• Creating new portal software applications and GUIs for customers.
• Have a knack for creating something out of nothing based on customer needs.
• Have unique application, story specifications & programming skills.
• Demonstrating and training others.
• Created Browser and Database automation solution testing environments that use programming fitness/ selenium tests to test new developing applications and GUIs.
• Have an understanding of QA processes, practices and systems.
• Write help documentation and manuals.
• Create HTML & Captivate presentations for visual help links and manuals.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.

Risk Management Operations/ Credit Analyst

Confidential, Brookfield, WI

Responsibilities:

• Collect on prime, leases, & commercial loans for accounts between 1 to 121 days past due
• Consult clients on how to repay their loans in a timely manner
• Skip trace, verify employment, & residency
• Prepare accounts for litigation, field calls by service reps., & send out right to cure default letters
• Created macros for the dialer

Account Manager/ Credit Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Collect on subprime loans
• Prepare accounts for Litigation, field calls by service reps., skip trace, right to cure default letters, verify employment and residency
• Make recommendations
• Created ACH wire database and ACH forms for company
• Created Credit Card database for company

Corporate Finance- Collections Supervisor/ Legal Analyst

Confidential, Milwaukee, WI

Responsibilities:

• Ability to budget time, adapt quickly to a challenge and use my problem solving skills.
• Collect on newspapers, magazines, banners, yellow pages, white pages, Internet recruitment & Internet advertisement
• Troubleshoot Network & PC problems, resolving software and hardware issues, and provide software support to end-users
• Respond to phone and in-person requests for help
• Send the proper paper work to the 3rd party agencies and bankruptcies
• Created tech user manuals for company

Manager

Confidential, Milwaukee, WI

Responsibilities:

• Troubleshoot common installation problems, PC problems, resolving software and hardware issues, provide software support to in house users
• Supervisor of common day-to-day activities, routine maintenance, record keeping
• Consult and advise users on computer hardware and software used to access the on-line systems
• Recommendations on how to maintain networks and network accessibility.
• Proof read tax proposals, over 15 employees
• Consult and advise users on computer hardware and software used to access the on-line systems

Help Desk Analyst/ Tech Support

Confidential, Brookfield, WI

Responsibilities:

• Troubleshoot PC problems and AS/400s, resolving software and hardware issues, provide software support to end-users
• PC assistance including logons and connections, terminal and printer resets
• Consult and advise users on computer hardware and software used to access the on-line systems