Test Engineer Resume WARREN, NJ - Hire IT People

SUMMARY

Telecommunications and information technology professional with more than 20 years of experience in all facets of project collaboration, operations, system evaluation, and service deployment.
Highly skilled in all components of testing life - cycle including pre-project analysis, test plan design, test plan execution and results analysis.
Testing Management and • System and Release Management • Quality Assurance (QA)
Test Plan Creation and Execution • MVNO Operations • Vendor Management
User Acceptance Testing (UAT) • System Conversions • Project Management

PROFESSIONAL EXPERIENCE

Confidential, WARREN, NJ

Test Engineer

Responsibilities:

Subject matter expert and primary contact for Confidential ’s PrePay Division consisting of Virgin Mobile USA, BOOST Mobile, Confidential Pre-Paid, and Assurance Wireless for new strategic initiatives.
Managed daily operations of the prepaid test team: defining, coordinating, executing, and analyzing all financial and customer functional use testing related to strategic initiatives and/or changes by the business.
This includes testing of all software releases, system changes or upgrades, regression, bug re-test, and ad-hoc requests.
Responsible for the creation of more than 750 test plans encompassing four or more major software releases each year, comprised of but not limited to, new rate plan and product offerings, customer functionality changes, internal system changes and regression testing of existing functionality.
Subject matter expert for rate plans, features, and provisioning for the VDS Project: conversion of Virgin Mobile customer base from Confidential to the Amdocs Rating Platform.
Provided table architecture for the conversion of all rate plans, promotions, features, and network provisioning aspects of voice, SMS, MMS, and data functionality on new platform.
Served as lead analyst and created all test plans for this conversion.
Subject matter expert for Virgin Mobile’s Data and Broadband segment, which entailed the creation of a more robust offering to customers accessing the web.
This also entailed the creation of what would become the first in the pre-paid industry - mobile hotspot functionality.
Designed and created the financial team’s testing database, which encompasses all test plans, results and statistical metrics.
This database helped the team cut test plan creation time by 50%, reduced testing lifecycle by 30%, and allowed the team’s internal auditing to be Sarbanes-Oxley compliant.

Confidential, Warren, NJ

System Test/UAT Analyst

Responsibilities:

Lead analyst for system testing and UAT for all tax related changes for existing markets and new markets converting to Vision customer database and billing system.
Responsible for the design, creation, testing, and analysis of test plans devoted to tax functionality in the conversion of 25 new markets from P2K, CelWare, CMIS, Prism/Airtouch to Vision system.
Sole analyst and tester for the MTSA (Mobile Sourcing Telecommunications Act) project, which required by Federal law, states that all taxes from wireless services be “sourced” to the customer’s “primary place of residence.”
Responsible for the project analysis, test plan creation and execution, and regression testing for the project.
Sole analyst and tester for the DPC Taxing Project, which entailed a full customer database conversion from Vertex tax to DPC tax software.
Responsible for project analysis, test plan creation, execution, and regression testing.
Served as test lead for the OnStar project, which provided OnStar customer integrated wireless service to Verizon customers.
Responsible for the project analysis, scope, test plan creation and direction while leading a 12-member team that successfully brought to market the OnStar program for Verizon customers.

Confidential, Wayne, NJ

Systems Analyst

Responsibilities:

Knowledge expert for initial analysis in the future creation, testing, and implementation of new rate packages, promotional initiatives, and system upgrades/changes.
Responsible for the creation and implementation of alternate business functions for initiatives that were unattainable due to system limitations.
Managed front-end coding setup for TRIS+ billing system.
Responsible for the functional design and specifications of more than 800 new rate packages and over 300 promotional/feature codes that encompassed eight different customer markets.
Responsible for the creation of all test plans, test execution, and test result analysis of those same 800+ rate packages and 300+ promotional/feature codes, along with all regression and ad hoc testing.
Lead analyst in the creation of Cell Site Rating (Campus Rating Project), which allowed for the first Confidential its time, the ability to rate calls and text messages Confidential different rates based on a specific cell sites.

Confidential, Paramus, NJ

Call Center Analyst

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Test Engineer Resume

Warren, NJ

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