SUMMARY

9 years of IT experience in the area of Software Quality Assurance Management using Agile, Scrum, Kanban, Waterfall methodologies. Proficient in Leading a team with 4 years of Test Lead experience, in the area of Testing covering Functional Testing, Web application testing, services testing, API testing, Client - Server application testing, UI Testing, Mobile application testing with extensive experience in domains such as Storage, Insurance, Banking, Hospitality. Extensive experience in CRM tools like Salesforce, Microsoft Dynamics, PeopleSoft & BPM tools like Pega.

AREAS OF EXPERTISE

• Quality Assurance
• Project & Team Management
• Web Application Testing
• Quality Control
• Functional Testing
• Test Planning & Test strategies
• Agile/Scrum Methodologies
• Client Server Application testing
• Manual Testing
• Client Relationship Management
• Web Services testing (API)
• User Acceptance Testing (UAT)
• Integration Testing (SIT)
• Regression Testing
• Scrum Master
• Cross-Functional Collaboration
• Vendor Management
• Waterfall Methodologies
• Blackbox Testing
• Burndown charts & Sprint metrics
• Multiple Domain Testing
• Database Testing
• Cross Browser Testing
• Mobile Application Testing
• Defect Management

TECHNICAL SKILLS

Test Case Management Tools: Bugzilla, Jira, Test link server, Testopia, Rally, Kanban, Agile Accelerator

Domains: Confidential, Storage, Hospitality, Salesforce, Financial/Banking, Microsoft Dynamics, People soft, SpringCM (Contract Management), E-Commerce/Supply chain management.

Operating Systems: Linux (RHEL, SLES, CentOS), AIX, Solaris, Windows 7, 10, Mac OS, iOS, Android Nougat/Marshmallow/Gingerbread/ICS/Jellybean/Mobile Web

Test Tools: Jmeter, QTP, dbeaver, dbench, iometer, dt

SDLC Models: Waterfall, Agile

CRM: Salesforce Classic & Lightning, Microsoft Dynamics CRM, Dynamics 365, PeopleSoft

BPM: Pega

Version Control Tools: SVN, Perforce, git, maven, Stash

PROFESSIONAL EXPERIENCE

Confidential, SCOTTSDALE, AZ

Salesforce QA

Responsibilities:

• Business requirements gathering.
• Create Test Plan, Regression Test Suites, Test Cases, Defects & Test reports using Rally.
• Participate in Scrum ceremonies (Sprint Planning, backlog grooming, retrospective, demo)
• Coordinate & Train offshore resources on Salesforce functionality
• Coordinate with the automation resources to prepare for regression testing.
• Tested the functionality on Web, Mobile & Surface Pro tablet.
• Write sql queries to test the data migration & transformation rules for System Integration testing (SIT)
• Tested sharing rules, permission sets & profile access to match the Security Matrix for the Org.
• Communicated the progress to senior management using Burndown Charts.
• Monitored the Quality using metrics and mentored the team with project management processes.
• Drive UAT with business.

Confidential

Test Lead - QA

Responsibilities:

• The indexed data on an engine is organized into chunks called segments.
• Searches are performed across the set of available segments at the time a query is submitted.
• A given query can produce different results if the set of segments changes between submissions.
• Testing involved indexing different types of data from different servers, in different formats, languages, designing search criteria to the smallest component to search the indexed data.

Confidential

Test Lead

Responsibilities:

• The project is an insurance application that has two applications integrated.
• Testing process involved testing the process where the front office uses the CRM application Salesforce and the back office use the BPMS application Pega.
• When a customer shows interest in a product and submits the form then they are called leads & on Salesforce the Sales team generate san opportunity and Quotes as per the customer request.
• The filled form will be validated by the underwriter on Pega application.
• The rate sheet can be sold if the customer agrees with the quotes then the product is sold.
• When the customer is interested in the product then it can generate an implement case.
• The implement case is then resolved in Pega with various levels of approvals.

Confidential

Test Lead

Responsibilities:

• Business requirements gathering.
• Create Test Plan, Regression Test Suites, Test Cases, Defects & Test reports using Rally.
• Participate in Scrum ceremonies (Sprint Planning, backlog grooming, retrospective, demo)
• Web application testing on different browsers
• Mobile application testing on different mobile versions.
• User Acceptance testing (UAT) with business team.
• Participate in internal audits to maintain a PCI score of 86%
• Setup the offshore testing environment for a 10 Member testing team.
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
• Worked as an Agile Coach to enable team achieve improved delivery
• Team Capacity Planning & determining Sprint Velocity

Confidential

QA Lead

Responsibilities:

• FreeStor is a Falconstor product.
• FreeStor delivers horizontal, unified data services across storage environments with One Platform, One View, One Price.
• The application is a web server application in which API testing was performed.
• The Client server application was being developed as a webserver application.
• The API testing was done using Jmeter tool.
• Creation of disks, primary & mirror, grouping them and other functionality was tested by using GET, PUT POST methods.

Senior Test Engineer & Defect Manager

Responsibilities:

• Disksafe is a Falconstor software agent that will be installable on Linux and windows hosts.
• It is a software write duplicator where any write I/O sent to the primary disk, will also be sent to the CDP server and the CDP server mirror will keep in sync.

Confidential

Test Engineer

Responsibilities:

• Confidential is a load balancing/path redundancy application that ensures constant data availability and peak performance across the SAN by performing Fiber Channel HBA load-Balancing, transparent failover, and failback services. Confidential creates parallel active storage paths that transparently reroute server traffic without interruption in the event of a storage network problem
• Business requirements gathering.
• Create Test Plan, Regression Test Suites, Test Cases, Defects & Test reports using Rally.
• Participate in Scrum ceremonies (Sprint Planning, backlog grooming, retrospective, demo)
• Created disks both Fibre channel & iSCSI using IPStor disk management system on virtual machines configured on ESXi servers
• Tested the mirroring functionality, speed of data mirroring, IO activity with performance tests using dt, dbench, iostat.
• Performed various failover/failback tests for Confidential .
• API testing using Jmeter
• UI testing for Freestor
• Client server application testing & system integration testing for DiskSafe & Confidential projects.
• Enforced Agile-scrum principles as a scrum master that resulted in Cycle time reduction by 20% thus increasing team’s performance.