User Experience Researcher Resume San Francisco, CA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

User Experience Researcher

Responsibilities:

Working cross - functionally on desktop and mobile websites across Confidential various brands.
Planning and executing user studies/interviews as well as analyzing and reporting data.
Findings influence product design and direction.
Designing, developing and running unmoderated remote usability tests.

Confidential, Mountain View, CA

User Experience Research Assistant

Responsibilities:

Worked cross-functionally on desktop and mobile products for the Confidential Home Services team.
Planned and executed user studies/interviews, as well as analyzed data and reported results to stakeholders.
Findings influenced product design and direction.
Coded responses for various surveys in order to determine user attributes.
Findings influenced foci of product development.

Confidential, San Francisco, CA

User Experience Research Intern

Responsibilities:

Worked cross-functionally and used Agile methodology to influence and determine concept flow for a new mobile app geared toward jobseekers.
Architectured and ran two rounds of user studies consisting of 5 participants each. Presented findings to product team.
Conducted heuristic evaluation and user research study (consisting of 5 participants) for an existing web product.
Worked cross-functionally to influence design and flow changes.
Conducted a heuristic evaluation of a new web product concept and ran a user research study with 4 participants.
Influenced the design and flow and presented findings to product team.

Confidential

Research Assistant and Fellow

Responsibilities:

Assisted in planning, preparing and executing two Confidential -funded human-in-the-loop (HITL) flight-deck simulations of a future flight-deck concept for surface trajectory-based operations.
Aim of studies was to evaluate whether our algorithms and graphical user interfaces for flight decks would decrease the gate-to-runway time at commercial airports, which could potentially reduce fuel cost and increase the number of flights that an airport can manage. 9-10 commercial pilots participated in the studies.
Conducted task analysis and user flows, and evaluated scenarios.
Conducted statistical analyses on quantitative data using Microsoft Excel and SPSS.
Conducted Master’s thesis, in which 16 general aviation pilots were asked to use various user interfaces for entering taxi clearances.
Aim of study was to compare taxi clearance input times and errors, such that the taxiing process might be quicker, more accurate and safe.
Conducted task analysis and user flows, evaluated scenarios and created prototypes (using Confidential ) in order to create user interfaces for the study.
Conducted statistical analyses on quantitative and qualitative data using Microsoft Excel and SPSS, and published thesis.

Confidential

Research Center Intern

Responsibilities:

Contributed to writing a paper on an Confidential -funded HITL simulation of a future flight-deck concept involving datalink communications.

Confidential

Associates Program Intern

Responsibilities:

Participated in planning and executing an Confidential -funded HITL simulation of a future air traffic control concept involving datalink communications.
Aim of study was to evaluate whether our algorithms and user interface tools could assist air traffic controllers in creating pairs of aircraft for landing, which could effectively double the aircraft landing rate and decrease flight delays.
Study included 9 retired air traffic controllers.
Conducted statistical analyses on quantitative and qualitative data using Microsoft Excel.

Confidential, San Diego, CA

Researcher

Responsibilities:

Assisted in Boeing-funded HITL flight-deck research on pilot behavior using eye-tracking glasses to analyze pilots’ eye gaze as well as corresponding heat maps.
Aim of research was to use ChronoViz, which allows users to integrate a series of visual and time-based data, to unveil patterns in gesture, speech and eye gaze on the flight deck.
Transcribed audio, evaluated consistency of digital pens, and analyzed video from flight-deck experiments.