SUMMARY:

• Accomplished, highly motivated and goal - oriented Manager QA/Program Management with 12 plus years of IT experience with proven track record managing large and complex projects by assuring quality project roadmap, vision, strategy, timelines, product quality and program delivery. Building strong partnerships with IT teams and business stakeholders to develop and implement testing practices supporting organizational goals.
• Excellent people and time management skills, organized, methodical, self-motivated individual/team player and creative thinker who can take ownership/accountability and successfully deliver large programs with high complexity.
• Experienced in Retail/small business banking, Ecommerce, Manhattan product enterprise/distributed order management/WMS, Investment banking/trading, fixed Income, pension/Insurance, HealthCare and Media.
• Build program test strategy, test plan approach, Automation test strategy, automation architecture/framework (Selenium, CI Jenkins, CI Maven, TestNG, Junit, QTP Data Driven Framework, ALM/QC)
• Expertise in estimation, scoping, planning and project execution using waterfall, iterative or Agile-Scrum methodologies, SDLC and PMLC life cycles, SLA, Monitoring QA Metrics and KPIs
• Resource/capacity planning, capacity & costing projections, contingency plan, kickoff meetings, and SOP's
• Managed and controlled scope within current approved budgets, tracking planned vs. actual $ money burnt for multiple projects
• Leading delivery for banking application for 16 plus initiatives and ensure the test coordination for multiple Project are aligned, managing run book and production deployment activities
• Experienced in Program Management, business analysis and QA portfolio management leading all phases of SDLC enterprise system
• Implementing QA capabilities, strategies, approaches, enterprise test services, testing practices supporting organizational goals and managing test schedules, environment mapping and configuration requirements.
• Extensively worked on fidelity mainframe system, SOAP Services, Restful Services using SOATest, SOAP UI tool, web app (.net/Java) and performance.
• Managed program effort for web and Mobile platform, expertise in operating offshore model on larger program, enabling clients to realize significant cost savings
• Expertise in building functional/business/Scope matrix, test coverage, scripting guidelines checklist, test scenario identification, test cases and Performance Strategy(NFR's)
• Expertise in Web applications, Web services testing and Performance NFR (Nonfunctional strategy).
• Managed QA and Prod Env, Build/Release plan, maintained test process, Procedures, Schedules, guideline, standard, QA mentoring and performance evaluation
• Expertise in defect triage calls, production support, QA best practice/standards, business review, approval process, kickoff meetings, entry/exit meetings, go/no-go decisions and managed QA organization structure
• Managed Mobile/tablet (native app) Android, IOS, web app test phases(IST/SIT/BAT(UAT)/PAT,OAT and Prod)
• Managed resource/performance review, deliverables, schedules, Test LOE - estimations, and costs for multiple ongoing projects, monitored budget and organizational roadmaps.
• Managed 40+ and large sized staffing needs and team members of QA, Development and PM. Worked under GDD(Global Distributed Model) setting up the team structure, Governance Model and billability
• Managed financial/audit reports, SOW (Statement of work), WO (Work Orders), and QA Audits/ Artifacts, QA escalation, Risks, mitigation plan and provided oversight to multiple projects.
• Expertise in RFP (Request for Proposal), defining the overall program strategy/approach
• Proven ability in leading cross functional teams and communicating with the business and technical team

WORK EXPERIENCE:

Confidential

Senior Associate QA (Lead)

Tools: Zephyr, Jira, confluence, Selenium web driver, Jenkins, Maven

Responsibilities:

• Managing E2E business processes, activities/processes, define E2E strategy, plan and estimates.
• Virtual mobile bank on IOS and Android platform for online retail bank supported by core banking features such as account opening, check deposits, external transfer, P2P transfers, bill payments and financial insights.
• Managed E2E process flows for End-to End testing for major functionalities for retail banking using Mobile App(Android and IOS) feature and closely worked with business acceptance team
• Managed the E2E track and daily activities, supporting the Program QA and release management, defining the test & defect tool management process
• Managed, interact & conduct meeting with POCs for different third-party/ancillary team for E2E activities and ensured the business process are up to date

Confidential

Manager Quality Assurance

Tools: Hybris, Mule soft, Confluence, Jira, Rest client, SOAPUI, integration testing, Automation Selenium, Jenkins, Maven, Manhattan Product(DOM), Zephyr, Selenium

Responsibilities:

• Hybris implementation project (Global Omnichannel Digital Commerce Platform).
• Manhattan Product Integration test (EOM/DOM/Store fulfillment), Hybris ecommerce platform testing and legacy system (WM, Island Pacific, Micros and BDM) for integrations
• Managing/defining the test activities and defining test strategy, test plan and QA estimates.
• Managing and defining the QA Release plan, estimating test cycles, resource allocation/Capacity planning, test data management for various system
• Managing the onshore and offshore QA, worked under GDD(Global Distributed Model)
• Managing SOW(Statement of work), RFP (Request for Proposal), Defining the implementation test strategy/approach, Estimation and managed financial aspects of project burn sheets Cost Estimation, Change Requests, invoices, deal tools for forecast etc
• Managing the QA portfolio and providing the E2E Oversight

Confidential

Test Delivery Manager and Program Management

Tools: SOAP UI, SOA Test(Parasoft), HP Quality Center and HP ALM, QTP(Automation), Relationship Manager, fidelity Mainframes, SharePoint

Responsibilities:

• Defined the test strategy/test plan and Lead the Manual and Automation team
• Leading Confidential Delivery for Overall RIB application for 16 plus initiatives and Test coordination for A2A Project working with all work streams including CashEdge, Fiserv and OLC QA team.
• Implemented the Web services testing within DCTS team and successfully delivered the web services testing using the Parasoft SOA test and Soap UI
• Successfully delivered TITU Project (Tactical Infrastructure Upgrade) increasing the application server and Web server (SOC and CPO) in lower Env and Production.
• Ensured project plan is complete and aligns overall project management plan for managing and controlling during project execution for SIT/BAT/PAT and Prod
• Managing Confidential QA and Dev resources and acting as point of contact for any escalations and requests
• Managing multiple work streams/projects and direct a team size of 25+ offshore and onshore people.
• Manage QA strategy/Releases and Production validation. Responsible for entire QA Delivery
• Managed the QA process at every stage of the project by preparing and maintaining all the QA artifacts
• Responsible for conducting defect triage calls at project level as well as at business level to decide priority for the defects reported/pending.
• Responsible for making timely escalation to avoid delay in project deliverables.
• Responsible to manage, interact & conduct meeting with POCs for different third-party team members (TSYS, Web service, CashEdge, Metavante, core banking, mainframe system)
• Manage accountability for operations across the full project lifecycle, from prospect to collections

Confidential

Test Delivery Manager/PM

Responsibilities:

• Defined and managed the Test strategy and plan/approach for testing the mobile application
• Managed Confidential US Mobile Banking solution first phase launch during 2010 for iPhone and Android devices Using the mobile application(native app) for retail internet banking features and managed the second phase of MRDC(Mobile Remote Deposit Capture) feature
• Managed the resource/people plans, capacity plan, capacity & costing projections and contingency plan for the overall project
• Development and sign off of SIT test related deliverables/artifacts
• Co-ordinate and monitor all work stream project related quality assurance activities.
• Validate the Entry and Exit Criteria, for every testing phase.
• Reviewing the exit criteria report and provide the signoff for testing phases.
• Ensuring that the acceptance criteria are met and achievable, as defined in the Test strategy
• Managed estimates/quotes (SOW -Statement of Work) and WO(work Orders)
• Pega workflow testing for SIT, BAT and PAT, HP quality Center for requirement management
• Handled large program for GCRM/Archive/Mobile application driving revenue over 1.5 million by end of 2012 and extending the support for banking application for 2013 &14.

Confidential

Test Delivery Manager

Responsibilities:

• Test Manager between Confidential and client in terms making sure that deliverables are delivered to client as per the plan keep updating the project progress to client through weekly status report. Defining and Managing QA Plan/Test strategy
• Managed and reviewed project estimates in terms of time commitments and staffing the right people across the program

Confidential

QA Lead/UAT Manager

Responsibilities:

• Played the role of UAT Manager Client Site and managed 14 plus member
• Managed Budget, Estimation, Costing, Staffing, Creating Statement of Work and resource management
• Managed the QA resource plans, capacity plan, capacity & costing projections and contingency plan for the overall project, Coordinated with the Onshore/offshore Automation team for the designed automation architecture/framework

Confidential

QA Lead

Responsibilities:

• Managed and designed the test plan/strategy for the application under test
• Tested financial instruments like bonds, swaps, caps and floors, CDS, TRS, equity, coupons, trades, etc.
• Managed a team of 15 plus people in automation and Manual testing onshore and offshore

Confidential

Track/Test Lead

Responsibilities:

• Performed functional, regression, acceptance, validation, and verification testing
• Developed test cases and test suites based on functional specification and interface specification/technical documentation to assure complete test coverage of the features implemented into the application and managed 25+ team members

Confidential

Testing coordinator

Responsibilities:

• Preparation of Test case design and execution for Manual Testing (Regression Suite).
• System and Regression testing of entire application. Daily test case Result preparation/ reporting.
• IBM Global Services (I) Pvt Ltd Application Programmer -Leading worldwide provider for IP- Based Communication - AT&T (US).
• Preparation of Test case design and execution for Manual Testing (Regression Suite).
• System and Regression testing of entire application. Daily test case Result preparation/ reporting.
• Involved in the Production support for Verizon and Bell South.

Confidential

Application Engineer

Responsibilities:

• Test bed design and execution. Involved in Testing based on the specification with respect to the baud Rate. Involved in Testing Various GPS Devices on the stand alone PC on different Operating system.
• Involved in series of critical testing on network to determine the current operating parameters and to provide recommendations for improving performance.
• Involved in recommendation for network improvements suitable for planning and resource allocation. Involved in to network Consultancy Services and business solutions. Identification of network application problems and workaround proposals.