Lead Escalation Engineer Resume

SUMMARY

Perform functional testing both automated and manual. Effective at finding bugs quickly and documenting them thoroughly.
Experienced at configuring and debugging Confidential Netscaler products, especially networking, load balancing and application firewall.
Effective at stress and performance testing and analysis, using both proprietary software and Ixia/Sprient products.
Experienced lab administrator, fluent in Linux, BSD, Windows, Mac OS, as well as several flavors of virtual machines, like VMS, Xen, and KVM.
Good ability to diagnose and solve network problems.
Experienced in scripting with knowledge of shell, perl, powercli, and some python.
Good ability to extend and enhance existing code to add functionality and fix bugs.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Lead Escalation Engineer

Responsibilities:

2 nd level customer support for Netscaler products.
Look at customer issue and decide on course of action, either towards a solution or escalation to engineering as a bug report.
Assisted in helping new engineers with the requirements of the position.

Confidential

Test Engineer

Responsibilities:

Automated test debugging - Ran regression tests using an automated framework.
Debugged the scripts, managed the configuration of numerous virtual machines, and ensured that the tests were producing the correct results.
Quickly acquired knowledge of product, test framework and test plan/cases

Confidential

Sr Software Dev Test Engineer

Responsibilities:

Manual and automated testing of both configuration software and functionality
Great understanding of attack vectors protected by product, including buffer overflow, cross site scripting, SQL injection
Excellent bug finding and reporting skills

Confidential

Stress & Performance Testing

Responsibilities:

automated test development and analysis in perl, python, shell.
Calculate benchmark performance for use in sales materials
Run stress traffic to test the box and find memory and functional issues at high CPU loads
Build custom HTML traffic request suites to exercise various aspects of product

Confidential

Lab Administration

Responsibilities:

network configuration, Linux, Mac, Windows, and VM host OS installation and configuration
Confidential Xenserver/XenApp/XenDesktop - installation, configuration and maintenance

Confidential

Sr Software QA Engineer

Responsibilities:

Software QA Testing of Confidential security software — Internet Explorer-based GUI, linux backend.

Confidential

Software QA engineer

Responsibilities:

Software QA Testing of SAN/NAS Devices — SunOS, linux, Windows, remote storage concepts