TECHNICAL SKILLS

• Java
• Python
• Perl
• PHP and bash scripting
• SCRUM and Agile Development
• Read and speak Spanish
• Windows 95
• 98
• NT
• 2000
• XP
• Vista
• Win7
• 2003
• 2008
• NetWare and Linux
• VMWare vSphere
• SuSE KVM
• Microsoft HyperV
• SuSE Xen
• Citrix Xen

PROFESSIONAL EXPERIENCE

Senior Quality Engineer IV

Confidential

Technologies used extensively in this position: JavaScript, REST, JSON, Object Oriented Programing, Java, Webdriver, Selenium.

Responsibilities:

• Developing and executing test plans for web application for both front end and back end
• Working directly on a SCRUM team with developers and designers to successfully release products into the marketplace for small business owners.

Senior Application Developer

Confidential

Technologies used extensively in this position: JavaScript, REST, JSON, SOAP, SAML, LDAP, Object Oriented Programing, JDBC, ODBC, Data Source Importing, Web Service Import Sets, Transform Maps, XML Imports, CSV Imports, MID Servers, Scripted Web Services, Processors.

Responsibilities:

• Developing internal applications on the internal Confidential instance for employees
• Working on and resolving incidents and requests in an IT role for Asset Management and CMDB issues

Senior Expert Services Consultant

Confidential

Technologies used extensively in this position: JavaScript, REST, JSON, SOAP, SAML, LDAP, Object Oriented Programing, JDBC, ODBC, Data Source Importing, Web Service Import Sets, Transform Maps, XML Imports, CSV Imports, MID Servers, Scripted Web Services, Processors.

Responsibilities:

• Act as a billable resource delivering Expert Services Performance Reviews of customer implementations of the Confidential Platform
• Prepare all client facing and internal deliverables that are technology related
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
• Act as a billable resource delivering Expert Services packages including: Performance Reviews of customer implementations of the Confidential Platform
• Inspire customer confidence through professional presence, self - confidence, and resolution of technical issues
• Quickly absorb information; express and implement workable solutions in real time
• Provide feedback to Expert Services R&D team in an effort to improve our Expert Reviews of the Confidential Platform

Senior Software Engineer

Confidential

Responsibilities:

• Responsible for testing the third party applications that integrate into Confidential ’s ZENworks, Confidential Cloud Manager, and Platespin Orchestrate products
• Responsibilities include: Testing ZENworks, Confidential Cloud Manager, and Platespin Orchestrate software identifying issues, proposing solutions, writing test automation scripts with Java, Python, Selenium, and STAF
• Develop and implement test plans
• Review requirements and design documentation for product
• Responsible for deciding what platforms will be supported and tested
• Set up complex lab configurations to match customer environments

ZENworks Software Engineer II-Engineering Liaison

Confidential

Responsibilities:

• Responsible for communications between Technical Support and Engineering for Hot and Critical Situations with customers
• Responsible for testing the third party applications that integrate into our ZENworks product
• Responsibilities include: Testing ZENworks software, identifying issues with software and proposing solutions, writing test automation scripts by using Python, Selenium, and STAF
• Develop and implement test plans
• Review requirements and design documentation for product

ZENworks Field Support Team Engineer/Mentor

Confidential

Responsibilities:

• Responsible for resolving critical issues for the top 25 business accounts for Confidential Technical Support.
• Designated Point Man for high profile customers like JPMorganChase and BankOne.
• The High Performer on the Field Support Team for the 3 years.
• Internal Web Designer/Administrator for the Worldwide Support Services-ZENworks team.
• Team Lead/Facilitator between ZENworks Engineering team and Support to prioritize defects.
• Responsible for resolving critical situations by traveling onsite to customer locations.
• Expertise in ZENworks for Desktops, ZENworks for Servers, ZENworks Linux Management, ZENworks Asset Management, ZENworks for Handhelds, and ZENworks Patch Management.

Owner/Operator

Confidential

Responsibilities:

• This is a startup company for supplemental income.
• Responsible for Advertising, Sales, Accounting, Web Development, and overall operations.

Backline Escalation Engineer/Mentor

Confidential

Responsibilities:

• Advocate customer requests and offer innovative ideas to improve product quality.
• Manage assigned product(s), component(s) and projects.
• Resolve product interoperability issues.
• Mentor and train Frontline & Backline Engineers.
• Resolve complex, critical and sensitive support issues.
• Define and track bugs and enhancements for development.
• Document solutions to known issues.
• Technical Editor for Hungry Minds (Formerly IDG books) for the ZENworks For Servers 2 Administrator’s Handbook

Technical Support Engineer

Confidential

Responsibilities:

• Client, LAN, Printing, Utilities Team - Americas Support Center.
• Support for Windows 3.x, 95, 98, NT, DOS, & OS/2 Client software, IPX/SPX, & IP.
• Products supported: LAN/WAN communications, Routing, Bridging, Network Printing, Utilities support.
• Premium Support for ManageWise and ZENworks, 98/95 Client, NDS for NT, and NT Client products.

Computer Field Technician

Confidential, Salt Lake City, UT

Responsibilities:

• Technology Support Group.
• Trouble-shooting, installing and upgrading hardware and software.
• Database programming internally as well as for customers with specific needs.
• Integrating UPS software with customers’ LANs/WANs.