TECHNICAL SKILLS

• ESRI ArcGIS Suite
• Advanced Excel skills
• Excellent data entry
• Map Viewer 7 software
• Microsoft Office skills
• Analytical thinking
• Oracle
• Conversational Spanish
• International work/travel

PROFESSIONAL EXPERIENCE

Confidential, San Diego, CA

Sample Processor

Responsibilities:

• Sample management: data entry in Salesforce of information into various LIS and ensuring sample processing is completed to meet turnaround time/deadlines
• Ensuring that chain of custody is upheld and that samples are processed and returned in a timely manner
• Performing QC of all related patient information, and recording discrepancies
• Handling all aspects of procuring material for testing, communicating directly with procurement facilities
• Documenting procurement requests, updates, and following - up into LIS
• Tracking procurement turn-around-times, Coordinating business agreements with procurement facility
• Processing procurement facility invoices, Managing chain-of-custody of all ROL materials
• Communicating status updates or issues with sales team. Providing management team daily status reports
• Ensuring all work is performed in accordance with local, state, and federal regulations and participate in all regulatory inspections

Confidential, Carlsbad, CA

GIS Quality Assurance Engineer

Responsibilities:

• Supports company initiatives by providing high quality, accurate data to Quality Assurance Engineers for address validation of fiber strands to bring TV/Internet service to neighborhoods, condominiums, duplexes, and triplexes in various regions of the U.S.
• Performs address validation for fiber strands in compliance with city and county regulation.
• Utilizes GIS systems and Google Maps.
• Utilize Excel including V-lookups, macros, formulas, charts and tables
• Maintains the fiber outside plant GIS data entry standard.
• Manages and enforces engineering quality and compliance with the Fiber outside plant design specification.

Confidential, San Diego, CA

Program Assistant

Responsibilities:

• Position will support the CMT throughout the district
• Utilize SAP and SQL
• Manage elements of district Corrective Maintenance Program to ensure compliance with regulatory guidelines.
• Partnership with district construction employees in the maintenance of critical records, and support of the project work flows.
• Communicate information regarding the programs both in verbal and written form to others in the company as well as to vendors and customers.
• Running reports in SAP, Excel, Word and Access
• Ability to manage fast paced work-flows using computer database

Confidential, San Diego, CA

Program Specialist

Responsibilities:

• Responded to inbound calls from customers, triaged calls as appropriate, documented calls in appropriate databases such as Sharepoint and Oracle, and handled/escalated calls per program specifications.
• Conducted insurance verifications to confirm patient benefits, facilitated the prior authorization process on behalf of customers, assisted with problem claims, and performed case management to identify insurance and alternative funding sources per program specifications.
• Screened and processed patient assistance applications by determining eligibility and making outbound follow up calls as necessary.
• Utilize Vizeo to update patient’s online electronic files for patient enrollment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications.
• Responded to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns.
• Worked with distributors and manufacturers to request and track product shipment.

Confidential, Beaverton, OR

Sourcing Project Analyst

Responsibilities:

• Created and executed seasonal sourcing strategy for assigned products.
• Coordinated with manufacturing teams to select the most appropriate manufacturing source to meet quality and pricing needs.
• Utilize V-look ups and Macros in Excel
• Analyzed manufacturing capabilities/capacities to anticipate and avoid issues.
• Managed costing/pricing process in conjunction with development team to meet best price and margin targets.
• Identified alternative materials to product creation team to assist in meeting pricing goals.
• Oversaw costing documentation to ensure appropriate information was tracked for assigned products.

Confidential, Beaverton, OR

Project Analyst

Responsibilities:

• Responsible for analyzing, researching and coding product descriptions for thousands of complex medical products prior to entry into procurement database, ensuring consistency across product categories and vendors.
• Utilize V-look ups, and Macros in Excel
• Quality assurance and case management were required; editing and proofing of entries for accuracy and consistency across one of the state’s largest health systems.
• Rationalization/standardization of cataloging for vast quantities of different product descriptions when new facilities are acquired and merged.

Confidential, Beaverton, OR

Microsoft Ad Center Support Professional

Responsibilities:

• Responsible for editing and approving internet advertisements for an internet search engine.
• Completed and assessed internet advertisement appeals from clients concerning flagged items.
• Position required strong customer service support via clients over email as well as strong knowledge of Microsoft Excel to compile the flagged data for reports.

Confidential, Houston, TX

Quality Assurance Mapping/Customer Support

Responsibilities:

• Performed quality assurance of golf course maps for the Savant GPS device that were originally developed offshore. When necessary edited maps using Mapviewer 7.
• Position required a strong attention to detail to ensure accuracy of the golf course maps.
• Communicated directly with golf course professionals when necessary to resolve mapping issues and yardage errors.
• Resolved issues over the phone with customers reporting problems with GPS device.
• Provided one on one training to new employees for Mapviewer 7.

Confidential, Denver, CO

Administrative Assistant

Responsibilities:

• Responsible for preparing proposals and marketing graphics for various transportation projects.
• Assisted the civil engineering and environmental planning departments with AutoCAD, Microstation design files, conservation projects, and GIS mapping projects.
• Developed computer design program skills.
• Performed broad administrative duties including editing reports, spreadsheets, Power Point presentations all using Microsoft Office Suite software.

Confidential, Eugene, OR

Student Help Desk/Receptionist

Responsibilities:

• A work-study position which enabled me to balance my studies while earning money for college.
• Developed and maintained University of Oregon information regarding the details of various programs, events, and locations in the Eugene area.
• Became the central resource for students seeking information on campus.
• Assisted Memorial Union manager with additional duties.