TECHNICAL SKILLS

• Jira
• Confluence
• ALM
• MS Windows
• MSOffice (Excel
• Word
• Access)
• Visio
• Lotus Notes
• WordPerfect
• SharePoint on Internet Explorer
• HTML
• Oracle
• Unix
• SQL Server
• SQL Enterprise Manager
• PeopleSoft
• TSO
• ACF2
• JCL
• Rumba Mainframe
• .NET.
• Quality Center Test Director 9.0
• Sales Audit
• Cashroom
• Loss Prevention Assist
• Visual Basic 4
• Visual Basic 6
• IBM
• NCR
• C#
• NSB
• Verifone
• Symbol
• Regression Testing
• Black Box/Functionality Testing
• POS End to End Testing
• End to End Testing
• New Enhancement Testing
• Microsoft Test Manager (MTM)
• Team Foundation Server (TFS)
• VMWare
• VDI
• SmartBear

PROFESSIONAL EXPERIENCE

Confidential, Parsippany, New Jersey

Test Lead

Responsibilities:

• Test Sales, Returns, Exchanges, Store Send transactions
• Test transactions over 10k form prompt on POS, trans over 100k form prompts on POS. Also test threshold prompts cash tender Anti Money Laundering (AML) prompts over $7999.99
• Test new International store openings in our test environment
• Create test cases in ALM and track defects in ALM
• Work closely with NCR to explain defects and test defect resolutions
• Submit IT Work Orders to have stores updated with new software and configurations
• Perform UAT also while in UAT ensure financial validation spreadsheet sheet and accounting totals report are in balance before submitting to the Finance department
• Participate in daily defect triage, conduct test summary review with the business when finishing Integration testing and starting UAT

Confidential, Columbus, Ohio

Sr. POS QA Analyst

Responsibilities:

• Test Sales, Returns, Exchanges, Courtesy Exchange, Store Portal. Customer Capture
• Test Offers and promotions including BOGO, price over, (percentage, dollar off), Associate Discount, Coupons (ring codes), Confidential Exempt
• Verify PCI (Payment Card Industry) compliance that credit /debit card numbers are masked and encrypted. Test Verifone signature capture devices
• EMV testing, Insert, Fallback, Swipe ( Confidential CC, MasterCard, Visa, American Confidential Discover, Gift card, Foreign Currency
• SmartBear used to create and execute test cases also used for defect tracking
• Agile methodology, daily standup
• Daily NCR defect call

Confidential, Dallas, Texas

Vision Project / Failover Testing Lead

Responsibilities:

• Coordinated failover testing for Vision Project (Southwest.com) Flight and Car
• Created test scenarios in Quality Center
• Coordinated testing with dotcom testers and Inpod test teams located in Confidential
• Scheduled / coordinated failover testing during daily maintenance window of 6p to 9pm Central Standard Time
• Opened change request for DBA’s to stop services, modify database and application settings for testing
• Provided project management with a daily status of test results
• Ensured Failover testing was completed before project schedule deadline

Confidential, Dallas, Texas

QMO Lead / QA Lead

Responsibilities:

• QMO Lead for the Grid Project Managing an Agile team of 6 testers which included 4 backend (FE, BE and UI) in pod testers (that have a development background). Also 2 Cert/ UI testers and 1 automation (Selenium) tester
• The GRID test team tested the new GRID web applications which allows the Network Planning department to build stronger and more efficient flight schedules, fleet plans and track aircraft fleet
• Assigned stories in Jira to Test Team
• Led the team in accomplishing all of the project target dates and objectives for the GRID project
• Met with the team 3 times a week for a 15 to 30 minute power huddle. This is a strategy that I implemented to keep the team on track to meet our objectives in the 2 week sprints
• The team performed smoke tests and regression in Dev, Itest and QA environments
• Participated in daily standups
• Created Certification Test Cases in Quality Center
• Vertical test parent stories and move the stories in Jira to customer signoff
• Participated in project inception meetings
• Participated in Jira Story grooming and sizing sessions
• Participated in 2 week sprint planning and retro sessions
• Spearheaded UAT kickoff meetings with the customer
• Create UAT checklist with steps for customer UAT
• During UAT spearheaded daily 3pm UAT touch point meetings with the customers and members of the GRID project team
• Provide daily status report to GRID Management
• Provide weekly status report in PowerPoint to Confidential QMO Lead
• Provide weekly status report to Cigniti Consulting services firm
• Work with SWA Management to discuss SOW (what resources will be needed for the phases of testing and the length of time they will be needed.
• Attend daily 4pm GRID Scrum of Scrum meeting (GRID Project Leadership Team meeting)
• On January 21, 2016; was presented the “Thinking Outside the Box Award” of all the Cigniti test leads at Confidential . The Cigniti / SWA QA award dinner was held at the AT&T Stadium (Dallas Cowboys Stadium). Certificate Available upon request

Confidential, Irving, Texas

Sr POS Software Tester / Group Lead

Responsibilities:

• Manage a team of 5 testers
• Schedule areas of testing and store allocation for test team
• Submit weekly Status reports and metrics to Project Manager and upload status’s to SharePoint
• Schedule software upgrades for the teams test stores
• Work with development and SMEs to address defects
• Lead the Test Team in all phases of testing for System, Interface and PIT. Also answer questions for Confidential stakeholders in UAT
• Ensure EBT functionality SNAP and CB works as it should
• Verify POS, Pinpads and all peripherals function as they should
• Update MTM / TFS and QC with test cases and defects
• Provide Evidence documentation to Confidential stakeholders and attach to MTM / TFS and QC

Confidential, Irving, Texas

Sr POS Software Tester / Group Lead - Deployment

Responsibilities:

• Ensure fuel work on stores. Also ensure Confidential and works as it should.
• Ensure Credit, Debit, Fleet cards work as they should. Also ensure PCI compliance
• Ensure employee maintenance can be performed through and payroll can be approved
• Ensure after a store performs a day close transactions map to various areas in the cash report. Also ensures cash report balances
• Test Verifone signature capture devices

Confidential, Irving, Texas

Sr POS Software Tester / Group Lead

Responsibilities:

• Utilize Team Foundation Server (TFS, Microsoft Test Manager (MTM), VMWare and VDI
• Create and execute test cases in Microsoft Test Manager (MTM) for Ordering and Fuel Modules
• Execute POS prepay sales at POS, Credit, Debit, Fleet, Store Value Card Testing
• Heavy analysis of Store Cash Report and Verify SQL for testing output
• Perform Fuel sales at Card Reader In Dispenser (CRIND)
• Test store Orders and Deliveries
• Verify logs and Back Office Reports. PCI Compliance Testing
• Participate in System, Interface and Partner Integration Testing
• Tested interfacing applications programmed in C#
• Work closely with Cognizant (CTS) verifying files coming to and from the Host (7 Transfer)
• Create defects in MTM and QC

Digital Guest Experience (DGE)

Responsibilities:

• Created Test Cases in QC for New Member Scan at POS/ Pinpad and Sales Associate On boards guest at POS
• Collaborate with Enterprise Service Layer (ESL) team to execute various kinds of tests including ESL Offline tests
• Worked with Brierley to generate New Member Offers, Existing Member Offers and 2D Offer Barcodes on receipts
• Verified Customer Offers displayed on POS, Pinpad, receipt and EJ
• Verified Logs after testing and DGE Member Information tables
• Created 2D Barcodes for new member IDs for testing purposes
• Verify Post Market Basket (PMB) results after executing tests
• Executed DGE Offline testing by stopping network services and utilizing NSPOSTEVENT command
• Created defects in QC and Ontime

Store Financials

Responsibilities:

• Created test cases in QC and tested Pre Pay fuel timeout and Pre Pay Card Reader In Dispenser (Fuel Pump) Timeout displaying of expired message within 45 minutes enhancement
• Created test cases in QC and tested Discover Card Authorization of $1.00
• Created test cases in QC and tested Tested eN-Concert new enhancement of S101 and S102 Credit and Debit completion codes in the eN-Concert File Viewer Application
• Agile and Waterfall methodologies

Age Verification

Responsibilities:

• Created test cases in QC and Tested Canada ‘Age Verify’ POS button enhancement
• Tested functionality of new enhancement by testing a range of Canadian and US Driver’s License
• Tested several drivers license formats including Ohio 2-D Barcode, American Association of Motor Vehicle Administration (AAMVA) (magnetic strip) and non AAMVA (none magnetic strip) . Created End to End test results documents for Confidential
• Logged defects into QC and Ontime

Payroll Daylight Savings Time (DST)

Responsibilities:

• Created test cases in QC for the Confidential enhancement of creating a check indicator of “1” in SQL to identify Spring forward and Fall back auto clock in records at 1am and 3am
• Tested the enhancement to ensure the functionality met the requirements
• Sent PYtime file to Outbound folder so Cognizant (CTS) could retrieve the data
• Unfidd payroll file to create reports to send to Confidential stakeholders
• Logged Defect into QC and Ontime
• Participated in Partner Integration testing with CTS, NRI and Confidential

Store Financials

Responsibilities:

• Created test cases for the new functionality of Debit partial approval
• Tested partial approvals of Debit and Credit transactions
• Logged Defects into QC and Ontime

Electronic Benefits Transfer (EBT) Regression

Responsibilities:

• Created test cases in QC for EBT regression testing
• Tested Food stampable / Taxable items. Also
• Tendered with SNAP, CB
• Created test cases for the name change of 7hub on Confidential Retail Information System (RIS)
• Verified the name change was successful and all applications connected to 7hub could be accessed successfully
• Test Verifone signature capture devices

Payroll Rounding

Responsibilities:

• Created test cases for the enhancement of employee hours rounding to the nearest minute
• Tested the enhancement to ensure the functionality worked as it should
• Participated in Partner Integration testing with CTS, NRI and Confidential

Confidential

Responsibilities:

• Test Confidential to ensure Confidential -Root (GVR) new Enhanced Distribution Hub (EDH) device functions with Confidential as it should
• Create and execute test cases in Quality Center for Confidential application that supports interface with Unitec and Ryco-Unitec Confidential Controllers
• Test Confidential functionality on Major Oil Company (MOC) platforms such as Conoco Phillips
• Test Confidential functionality at POS to ensure wash package information displays as it should and to ensure receipts print wash code and expiration date
• Test Confidential functionality at the POS and at the pump (ICR - Island Card Reader) on Confidential Root and Wayne pumps to ensure wash package information displays as it should and to ensure receipts print appropriate information
• Smoke Test weekly releases to ensure software functions as it should
• Perform End of Day at POS to ensure reports generate on the Retail Information System. Send cash file to outbound folder ensure various aspects of report update with Confidential information as they should. Perform SQL queries to validate test data
• Stop network in order to test transactions offline
• Retest defects after each package release in order to pass test in QC and close defect in Ontime (NEC defect tracking application

Credit / Debit Testing

Responsibilities:

• Tested credit card functionality for Mastercard, Visa, Discover, AMEX, Fleet at POS and Fuel Pump Island Card Reader (ICR)
• Performed Certification testing with Heartland Payment Systems (HPS)

Responsibilities:

• Create and execute test cases for Electronic Price Sign (EPS)
• Verify fuel prices sent from the RIS to the EPS update successfully

Confidential, Plano, TX

IT Consultant

Responsibilities:

• Located qualified IT candidates for prime contract agency and client
• Interviewed candidates for prime contracting agency
• Consulted candidates on how to format their resumes

Confidential, Plano, TX

Lead Salon POS QA Analyst

Responsibilities:

• Test NCR POS Salon application
• Developed test plans and test cases for new Centralized Salon Application
• Tested new Centralized Salon Application
• Lead Salon POS testers
• Logged defects into Quality Center
• Weekly meetings with Salon Team (Developers, Business Analyst, ASM team, Project Manger and occasionally clients). Consolidated daily status reports and forwarded to QA Manager
• Wrote high-level testing summary for Salon QA manager for Tollgate meetings
• Instructed testers to verify Stored Procedures on server also verify Register Components

Confidential, Plano, TX

Sr POS QA Analyst/ FPOS Tester

Responsibilities:

• Test NSB retail software on Selling Floor, Furniture and Salon NCR POS terminals
• Web app tested for Furniture Point of Sale (FPOS) HTML; verify Order History and Maintenance
• Pick, Receive and Ship Furniture Items in Mainframe for FPOS testing
• End to End Testing and New Functionality Testing on POS software and interfacing retail applications
• Black Box Testing/ Functionality Testing on POS software using various test scripts
• Integration testing on several applications that interface with POS system
• PCI Testing (Payment Card Industry), CCRN Testing (Credit Card Reference Number)
• Performed testing on frontend and backend to verify credit card numbers are masked and encrypted
• Credit Card testing (JCP, MasterCard, Visa, American Confidential and Discover) to ensure the proper codes display on the terminal, receipts and interfacing applications
• Interacted closely with Credit department while testing Credit cards to provide status of problems and successful test results
• Sales Audit application (Visual Basic 4) testing to ensure no missing and rejected transactions.
• Sales Audit application Visual Basic 4) testing to ensure Tender Analysis, Total Analysis and Transaction Analysis reports are in balance

Confidential, Plano, TX

Sr POS QA Analyst

Responsibilities:

• Test NSB retail software on Selling Floor, Furniture and Salon NCR POS terminals
• Cashroom application testing (Visual Basic 4), to ensure Till amounts process accurately
• Salon (Visual Basic 6) application testing to ensure services function as they should
• SQL Server used to analyze test results (pulling back POS transaction info)
• SQL Enterprise Manager log verification to ensure transactions process successfully
• JCP Incentive by Tender, Gift Card (key and swipe), Pricing, Debit, Credit Authorization testing
• Mercury QTP automated test scripts executed
• Quality Center used to created, update, and close defects
• Test Netcom (POS servers), Bounce servers to ensure transactions roll to backup server
• Loss Prevention Assist verified after testing and FPOS Viewer
• IBM Servers tested to ensure POS transactions roll to backup

Confidential, Dallas, TX

PLS QA Analyst

Responsibilities:

• Perform QA functions in Property Locator System (PLS) (Main Frame application)
• Analyze existing data to ensure data supports documented business and data requirements
• Perform testing and running trials to identify defects before submitting to production
• JCL programming to track data accuracy statistics and control batch jobs
• Write Programs when data from clients does not match PLS system.
• Generate reports on various applications such as excel and the mainframe to present to management
• Heavy numeric analysis to ensure property Confidential data populates databases and Internet correctly. Perform quality control functions on various projects within the IT department

Confidential, Dallas, TX

Information Security Analyst

Responsibilities:

• Responsible for technical and project management duties in the Information Security Administration division.
• Oracle Security, granted access, modified passwords and removed access of bank associates in accordance with company policy
• PeopleSoft Security, granted access, modified passwords and removed access of bank associates in accordance with company policy
• Unix Security, granted access, modified passwords and removed access of bank associates in accordance with company policy
• Modified Root Unix passwords monthly on 16 Unix boxes for the Bank Vault (Cash department)
• Mainframe Security, ACF2, TSO, granted access, modified passwords and removed access of bank associates in accordance with company policy

Confidential, Dallas, TX

Operations Specialist II

Responsibilities:

• Spearheaded 11th district Confidential data retention project by creating a document tracking application (MS Excel) and wrote a seven year data retention policy for FRB 11th District

Confidential, Dallas, TX

Local Communication Center Project Administrator

Responsibilities:

• Administrator of FRB Dallas Confidential Local Communication Center (LCC).
• Responsibilities included creating a business area and LCC staff-tracking database (MS Excel)
• Updated district-tracking applications on Health Check status for Bank Management
• Participated in District and System conference calls. Provided general assistance to LCC Officials

Confidential, Dallas, TX

Operations Specialist II

Responsibilities:

• Responsible for various duties in Confidential core Confidential team including Business Resumption and Disaster Recovery
• Primary function to maintain Confidential Vendor Inventory Tracking Tool (VITT) web database Created document tracking application (MS Excel)
• Tracked 11th district machinery, software, applications and calculated equipment depreciation. Also consolidated departmental statistics

Confidential, Dallas, TX

Operations Assistant II

Responsibilities:

• Put annual and quarterly financial confidential reports together. Enter bank financial information into Federal Reserve System Database. Maintained FRB Dallas securities file system

Confidential, Dallas, TX

Item Processing and Distribution Clerk

Responsibilities:

• Verified checks from depository institutions. Prepared checks to run through high speed check sorter machines