PROFESSIONAL SUMMARY:

• Over 7+ years of experience in QA Manual testing on web based applications, Client/Server applications and CRM Applications
• Having excellent knowledge of QA Life Cycle
• Expert in manual testing at all levels of STLC
• 2+ years experience in Regression Testing using Quick Test Professional
• 5+ years experience in extensive black box testing of Siebel application
• Extended working experience to develop test script/case and customizing automated test scripts and reporting the bugs using JIRA, Bug Zilla, Bug Lister, TPR and Test director
• Sound Experience in testing of Web based and CRM (Siebel) products
• Excellent Execution and Documentation skills
• Expert in manual testing of Quotes and Order Management, in Sales and eCommunications
• Responsible for setting up test environment and ongoing maintenance of the applications and hardware required supporting the client environment
• Flexible and versatile to adapt to any new environment and work on any project
• Strong Experience in GUI Testing, Functional Testing, Regression Testing, Integration Testing and Performance Testing
• Skills in back end testing using SQL queries on oracle, SQL Server and DB2 tables and generating reports to ensure data integrity and validate business rules
• Excellent interpersonal and customer relational Skills. Proven communication, presentation Skills and Leadership Qualities

TECHNICAL SKILLS:

Languages: C++, Visual Basic (6.0/5.0), SQL, PL/SQL, COBOL: COM, COM +, DCOM

Middle Ware Databases Skills: Oracle 8.x/7.x, MS - SQL Server, MS ACCESS

Front End Tools: Visual Studio, MS .NET Framework, VB, ASP.NET, VB.NET

Reporting Tool: Crystal Reports, Active Reports

Scripting Languages: VB Script, HTML, DHTML, and XML/XSLT

Web Technologies: ASP, ASP.NET

Design Tools: Visio2000, UML

Web Servers Testing Tools: Load Runner, QTP, Win Runner, Silk, Test DirectorCRM/ERP: SIEBEL Tools 6.3/7.5/7.7/7.8/8.0 , Suite of Products (SEIBEL Sales, Marketing, Service and Call Center)

Operating Systems: Windows XP/NT, Windows 2003, Sun solaris, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Sr. Siebel QA Analyst

Responsibilities:

• Involved in functional and regression testing using the designed Test Cases
• Modified the already designed test cases with last minute requirement changes and retested the whole application
• Tested thoroughly the functionality of Accounts, Contacts, Opportunities, Activities, Tasks and Appointments in Siebel
• Developed Integration test cases between Siebel (Max) and OfficeSync and tested the same
• Logged, tracked and managed the defects daily using the Quality Center
• Interacted and worked with the Siebel development team, OfficeSync development team and business analyst to find solution to fix the defects
• Partially involved in UAT Testing of the Change Requests

Environment: Siebel Sales 7.8.2, Siebel Call Center 7.8.2, Windows XP Professional, OfficeSync 2.1, Mercury Quality Center 8.2

Confidential, Atlanta, GA

QA Analyst

Responsibilities:

• Created Test plan based on the requirements document and design documentation in MS Word
• Developed Test cases for Functional Testing and Regression Testing based on the Business requirements
• Tracked and managed defects using Test Director
• Generated day to day defect reports using Test Director
• Worked closely with the development team to discuss and help fixing all the defects
• Executed Regression Test cases to identify any new or existing defects after bug Fixes

Environment: Siebel Call Center 7.7.2, Siebel Sales 7.7.2, Windows XP Professional, Test Director, SQL Developer

Confidential, TX

Siebel QA Lead

Responsibilities:

• Created Test Cases for System Testing and Regression Testing based on the Business Requirements and Test Plan
• Involved in the business meetings in day to day changes of the requirements and design and changed the Test Cases to suit the requirements
• Created and maintained the Test Cases in Quality Center
• Tracked and managed the defects in Quality Center
• Created and maintained Regression Test Cases using Quick Test Professional for majority of the requirements
• Worked with the business users to create User Acceptance Test Cases

Environment : Siebel Call Center 8.0, Siebel Help Desk 8.0, Quality Center 8.0, Windows XP Professional, QuickTest Professional 8.0

Confidential, VA

Siebel QA Lead

Responsibilities:

• Involved in Functional Design Specifications and Detailed Level Requirements review meetings.
• Responsible for developing Test plan and Test cases and maintaining in Quality Center
• Tested the total functionality of the application to check whether all the business requirements were incorporated or not
• Involved in extensive testing of Accounts, Contacts, Opportunities, Activities and custom screens like CBC Offices, CBC Goals and Contact Groups
• Quality Center is used as defect-tracking system to track defects and generate reports
• Performed Regression Testing using Quick Test Professional (QTP)
• Tested the overall functionality of the application using QTP
• Created and maintained the regression scripts in Quality Center
• Executed Regression scripts using QTP for each release to make sure that the overall functionality of the application is not broken

Environment: Siebel Sales 7.5.3, Siebel Call Center 7.5.3, QTP 8.2, Quality Center 8.2, TWiki, Windows XP Professional, SQL Developer

Confidential, CA

Siebel QA Tester

Responsibilities:

• Participated in requirements analysis reviews and working sessions to understand the Data Models, Business, and technical specification and requirements for usability of developing test scenarios and test cases
• Developed test cases, test plans (for Integration testing, System testing) in Microsoft Excel based on design documents
• Extensively tested Accounts, Contacts, Opportunities, Quotes and Forecasting
• Worked closely with cross-functional team members (developers, testers and end- users) to understand business and technical requirements to derive the data requirements
• Integrated with SAP R/3 via Siebel Enterprise Connector to implement the quote and order generation processes
• Executed test cases, analyzed test results and logged defects in TPR database (Lotus Notes)
• Prepared Regression Test Scripts and executed them using QTP
• Prepared interface test scripts for Siebel - SAP interface, Siebel - Savvion interface and Siebel - eConnect interface primarily for testing the Order Management in SAP
• Tested the whole business flow of Quotes and Orders from Quote creation to Order Submission
• Tested mobile client and Siebel Wireless in Blackberry handheld machine

Environment: Siebel Sales 7.8, Siebel Wireless, Siebel Tools, QTP 8.0, Mobile Client, Windows XP Professional, Windows NT, TPR database

Confidential, OR

Siebel QA Tester

Responsibilities:

• Involved in Unit Testing, System Testing and Regression Testing
• Writing and executing software test plans and scripts. These Scripts were developed after reviewing the business required document and technical specifications
• Involved in Preparation, Reviewing and Execution of test cases
• Functionality testing for each business object, GUI testing, Positive testing and Negative Testing
• Involved in automation testing using Quick Test Professional
• IInvolved in Defect Reporting, Defect Tracking and in Preparation of Defect Report.
• Interaction with development team lead to report defect metrics, statuses, severities and developer assignments
• Producing a summary Report after SIT for system readiness for UAT and for releases
• Conducting of UAT and Production Support Testing

Environment: Siebel CallCenter 7.7, Siebel Sales, Siebel Marketing, Siebel Client, Siebel Tools 7.0, QTP 8.0, Windows 98, Oracle 9i/10g, WindowsNT, TOAD, WinCvs, JIRA, Test Director

Confidential, CA

Siebel QA Analyst

Responsibilities:

• Participation in meetings with the Project managers, developers to communicate the requirement change
• Creating the requirements document and change requirement documents
• Involved in testing Siebel UI Components like Accounts, Contacts, Opportunities Orders and Invoice manually
• Integration testing, functionality testing for each business object, GUI testing, Positive testing and Negative Testing
• Performing queries to the database using ' SQL' to check successful Transaction and to create particular test cases
• Setting up the Test Environment and Preparation of Test Data
• Controlling Change Management
• Maintaining the defect metrics reports and producing a fina l report
• UAT and Beta Testing and Coordinating with End Users

Environment: Siebel Call Center, Siebel Sales, Siebel UI Components, Sql Server 7.0, Windows 95, UNIX, Windows NT, Manual Testing, Test Director

Confidential

Testing Analyst

Responsibilities:

• Participation in meetings with the Project managers, developers to communicate the requirement changes
• Setting up the Test Environment and Preparation of Test Data
• Involved in Preparation, Reviewing and Execution of test cases
• Wrote Test Cases, had reviews/inspections/approval of test cases
• Preparing the test data for batch testing
• Involved in defect tracking and preparing reports using Test director
• Analyzing the results and preparing the documentation
• UAT and Beta Testing and Coordinating with End Users

Environment: Siebel 7.0, SQL server 2000, Win 2000, Win NT, Manual, QTP, Win Runner, Load Runner, Test Director