SUMMARY

• A highly motivated, customer - focused, organized, detail and result-oriented Information Technology/Project manager professional with over 14 years of diverse experience in business and systems analysis for Confidential is seeking new opportunities with a Confidential.
• Participated and demonstrated successes in complex IT process improvement, customization of proprietary software, and enhancements across multiple lines of business.
• Strengths include Project Management and Quality Assurance methodologies, application development, requirements elicitation and relational database. Possess strong background in Software Development Lifecycle (SDLC), technical competency, and excellent verbal /written communication skills.

TECHNICAL SKILLS

• Microsoft Team Foundation Server
• Microsoft Office 2013
• Test Director
• Management Visual Studio
• Project Management
• Mercury Quality Center
• Test Manager
• Business Analysis
• SDLC
• Business Intelligence (BI)
• Quality Assurance Methodologies
• IBM Rational Clearquest
• ActiveBatch
• Data Management
• Toad for Oracle
• Microsoft Edge
• Business Process Modeling
• Application Lifecycle
• Management
• Six Sigma and Lean (exposure)
• SharePoint database
• Property Management Systems
• System Analysis and Design
• Agile Methodologies

PROFESSIONAL EXPERIENCE

Confidential

Sr. Software Quality Assurance Engineer

Responsibilities:

• Coordinated and performed Portal web-based testings for multiple lines of business applications in a fast pace development environment that meet customers satisfaction
• Created test plan and test cases to verify that Product Applications Request meet functional expectations
• Conducted and verified testings for Billing Services, Electronic Payments, Utility Expense Management (SSIS, SSAS, SSRS) and third party software Property Management System
• Collaborated with product teams in the planning phase to understand request changes and provided assistance to teams in understanding the level of testing efforts needed in a release schedule
• Coordinated and conducted meetings to provide QA Status updates with internal customers
• Analyzed manual test cases and functional specifications to determine best approach in test execution
• Ensured compliance with technical and functional specifications development phases - integration, Functional and regression testings
• Performed SQL queries to ensure data integrity for all lines of business application
• Coordinated with Release team to perform Smoke testing for Production Release
• Attended technical and functional design meetings and requirement walkthroughs
• Performed QA analysis by reviewing SQL queries result sets for data integration of Utility Management
• Provided estimates for all assigned Product Applications Request (PARs);
• Reviewed and executed batch stream jobs through ActiveBatch and analyzed run logs for accurate data integration
• Verified appropriate functional and regression testings were completed based Service Level
• Provided support for business users who are participating in testing efforts by creating and executing custom data sets
• Documented issues and workarounds discovered during test data creation.
• Escalated emerging issues that may jeopardize estimated delivery dates
• Supported continuous maintenance and updated testing with new (or improved) test scenario and test cases
• Created test execution documentation
• Monitored daily test completion status to meet execution deadlines
• Communicated and kept Engineering management aware of any issues encountered during test execution
• Performed Root Cause Analysis for each release circle to enhance QA center of excellence
• Followed all Application Lifecycle Management (ALM) processes

Confidential

Implementation Consultant

Responsibilities:

• Performed Test release coordination functions for new projects introduced to the release
• Provided follow up with project managers, project teams, and applications teams to establish implementation and change information
• Monitored and followed up on project and application deliverables to ensure compliance, and many other consultative functions.
• Ran daily reports that pull information from two enterprise applications for upper management and project teams review and analysis
• Provided updates on project status on regular basis
• Managed multiple projects and design solutions for delivery to Production
• Provided guidance and expertise to less experienced staff
• Monitored, reviewed, analyzed enterprise release management email requests for assistance and troubleshoot customers' issues and provide timely resolution to issues
• Worked with Business Managers, Product Analysts, business partners, and other major customer stakeholders to support translating Business Requirements
• Kept the team focused on meeting its objectives within the agreed timeframe

Confidential

Implementation Consultant

Responsibilities:

• Performed Test release coordination functions for new projects introduced to the release
• Provided follow up with project managers, project teams, and applications teams to establish implementation and change information
• Monitored and followed up on project and application deliverables to ensure compliance, and many other consultative functions.
• Ran daily reports that pull information from two enterprise applications for upper management and project teams review and analysis
• Provided updates on project status on regular basis
• Managed multiple projects and design solutions for delivery to Production
• Provided guidance and expertise to less experienced staff
• Monitored, reviewed, analyzed enterprise release management email requests for assistance and troubleshoot customers' issues and provide timely resolution to issues
• Worked with Business Managers, Product Analysts, business partners, and other major customer stakeholders to support translating Business Requirements
• Kept the team focused on meeting its objectives within the agreed timeframe
• Communicated with customers, management, and project team in a consistent, informative and organized manner
• Provided assistance with conducting onsite and virtual training sessions for clients
• Assisted with client support when necessary

Confidential, Minnetonka, MN

Sr. IT - Business Analyst

Responsibilities:

• Developed high level test plan for User Acceptance Testing from Application Specification
• Reviewed, analyzed developed and updated validation criteria from application specification
• Analyzed and validated claim and service levels in Toad for Oracle and Ultra Edit
• Involved in Triage Testing Process
• Liaised with Business partners and testing team for interpretation of validation criteria and Application Specifications
• Developed knowledge of how legacy claim system interfaced with sub-systems and it is being converted to new integrated and consolidated claim system
• Acquired product knowledge in Explanation of Benefit, Coordination of Benefit & 835 reporting, Medicare estimated requirements and enhancements
• Developed process enhancement documentation

Confidential, St. Paul, MN

Sr. Quality Assurance Analyst

Responsibilities:

• Built over 900 plus objects and attributes in Quick Test Pro and implemented successful automated regression testing for three line of business applications built on .Net platform
• Streamlined and improved automated regression testing from 26% to 74%
• Coordinated and trained four Onshore and Offshore teams on different levels of testing environments and best practices to implement effective and efficient testing
• Increased efficiencies by reducing manual testing from 90% to 40%.
• Collaborated with QA Manager to allocate QA resources for other work request from Demand Management
• Planned, coordinated, developed and executed manual and regression testing.
• Developed and captured test metric for each release and provided test results and defect status to team members
• Provided support for customers and solutions team
• Participated in the establishment of Scrum project to meet sprint goals

Confidential

Sr. IT - Business Analyst

Responsibilities:

• Designed and developed a survey relational database Microsoft Access that captures and tracks specific data elements for surveying and processing improvement purposes.
• Mentored Associate Business analyst
• Reviewed and streamlined existing business process to determine new and effective process to increase efficiency.
• Performed gap analysis on business process and made recommendation for continuous process improvement
• Coordinated and conducted meetings with project team members and provided updates on project statuses
• Conducted PowerPoint presentation for upper level management and performed automated regression testing per version release

Confidential, Bloomington, MN

IT - Business Analyst / Project Lead Consultant

Responsibilities:

• Project lead - built a team of seven (Systems Analyst, Quality Assurance Analyst, Developer and business users) for a monthly Batch Process documentation
• Developed business and functional requirements, test scenarios with detailed test cases based on business and functional specification
• Developed data mapping structure for Automated Underwriting project that improved processes to increase MS SharePoint 90%
• Served as Data Management Administrator for MS SharePoint and developed document management process for Project Management Office and created Issues Management process for Project Management Office
• Improved batch process by streamlining processes; closing gaps that contributed to formatting issues
• Developed new Change Control process flow for Automated Underwriting Project
• Updated Automated Underwriting Project Change Control Log from weekly Scheduled meetings
• Reviewed and made changes to meet Project Management Office documents to meet best practices
• Participated in agile methodologies (Iterative and incremental development) process

Confidential, St. Louis Park, MN

Application/System Analyst

Responsibilities:

• Managed Content Management Systems by Building and setting up over 850 users' views, and Supported 11,000 plus end-users
• Achieved customer satisfaction by increasing Service Level Agreements by 95%
• Planned and managed the customization of vendor based application to meet business needs and goals
• Coordinated with Data gate team and vendors for a successful implementation of systems integration
• Researched, gathered, analyzed and evaluated existing procedures for continuous process improvement
• Programmed HTML on a biweekly basis to provide updates for a web-based application
• Developed training manual as a frontline guide for Help Desk Agents to troubleshoot and to resolve issues
• Created and prepared test scripts for every release by performing unit, functionality, compatibility and integration testing
• Managed and updated Patient Online Website
• Rotated 24/7 on-call schedule to support users and end users.
• Conducted quality assurance analysis by implementing project management methodology during requirements walk through to project implementation
• Coordinated and developed integration methods (i.e. conversion framework: import/export; text file) with project team to enhance for enterprise systems

Business Services

Responsibilities:

• Conducted weekly meetings with 12 staff to get updates on new development and to find solutions
• Monitored, directed, and communicated statistics on staff productivity with manager in order to analyze performance and recommend improvement where needed
• Created, developed and reduced paperwork by 65% by streamlining status report and issue management applications
• Mentored and coached 12 staff to meet business defined goals by demonstrating strong customer-focused service
• Monitored Automatic Call Distribution (ACD) line for appropriate customer support
• Provided training to staff member and communicated progress report on every phase of a program development.