SUMMARY

• Detail - oriented information technology professional with 20+ years of software experience encompassing a blend of project-management, business analysis, quality assurance and software testing.
• Easily adapts to new and changing technologies, environments, processes and situations.
• Proven expertise with various project methodologies, project managing, tracking and reporting, quality assurance and process change/improvement.
• Creative thinker and analytical problem-solver with demonstrated ability to manage projects in time-sensitive environments.
• Integrates well with business teams. Very successful at collaborating with end-users - able to explain complex IT topics to non-IT personnel as well as to senior management/stakeholders.

TECHNICAL SKILLS

Tools: & Applications: Microsoft Office, Outlook, MS Access, MS Project, Crystal Reports, Visio, HEAT, XRT, Salesforce, VMWare, StarTeam

Languages: SQL query, UniData query, HTML, Lotus Notes development, PowerBuilder, CICS, COBOL

PROFESSIONAL EXPERIENCE

Confidential, Lakewood, CO

Software QA and Test Engineer

Responsibilities:

• Developed and implemented test cases and scripts.
• Performed Unit, Functional and Regression testing on various VM machines.
• Independently created and maintained VMware testing environments.
• Documented test results for each software defect item/enhancement.
• Defined and tracked Quality Assurance metrics.
• Created User Acceptance Test cases and supported UAT testing efforts.

Confidential, Lakewood, CO

Quality Assurance Engineer

Responsibilities:

• Performed Unit and Functional testing on the major accounting modules: Asset Tracking, Oil and Gas Production, Allocation and Valuation, Accounts Payable, General Ledger, Revenue Accounting, Joint Interest Billing, Cash Disbursements and Financial Report Builder.
• Solid understanding of the financial modules, including the underlying table structures and data dependencies.
• Documented test conditions, scenarios and results for each software defect item/enhancement.
• Utilized UniData queries to analyze data dependencies and data accuracy.
• Worked closely with the developers and Customer Care team in resolving high priority software issues as efficiently as possible to meet customer needs and expectations.
• Participated in weekly ‘Bug Board’ meetings to analyze software defects, set priorities and urgencies required for quick turn-around on high priority software defect items.

Confidential, Englewood, CO

IT Support/Projects Manager - IT Financial Systems

Responsibilities:

• Developed SOX controls around each financial application in conjunction with management and internal audit.
• Developed SOX-related policies and procedures manuals, (e.g., Application Security, SDLC, Change Management) and performed periodic audit testing to ensure SOX compliance.

Confidential

Responsibilities:

• Prepared project plans, conducted status meetings and provided guidance to project team members.
• Created and maintained Issues/Change Request logs to track assignments, software bugs and migrations.
• Worked closely with software vendors in designing software customizations.
• Scheduled and performed software testing, migrations and upgrades.
• Production Support point of contact on software and database issues, customizations and interfaces.
• Utilized SQL queries to analyze data structures, data dependencies and data accuracy.
• Developed the Crystal Reports customizations to many of the above listed software packages, including the PeopleSoft check forms.

Confidential

IT Systems/Business Analyst

Responsibilities:

• Managed project plans, project scope and status meetings.
• Analyzed software and hardware needs for each of the departments.
• Implemented each software package, applied all customizations and trained end-users.
• Documented installations, customizations, interfaces and maintenance tasks.
• Maintained the Crystal Reports customizations to the PeopleSoft check forms.
• Defined requirements and assisted with the web page design.
• Performed data validation on converted data.
• Manually tested ASP web page functionality and links.

Confidential, Littleton, CO

Senior Quality Analyst/Test Lead

Responsibilities:

• Responsible for scheduling and managing system level testing and software deployment for our in-house developed life insurance illustration software.
• Created and maintained the Master Test Plan for each system release.
• Developed test scripts to exercise all features and functions of the GUI system.
• Executed test scripts, evaluated results and documented problems requiring correction.

Confidential, Englewood, CO

Senior Project Manager/Consultant

Responsibilities:

• Participated in the start-up efforts for a new Y2K century date change Global Delivery Center.
• Responsible for the creation of the Planning Services department.
• Managed the center’s capacity and strategic planning of source code assessments and conversion efforts.
• Worked with project managers, partners and stakeholders to determine resource allocations, monitored schedules and identified risk areas.
• Created the “Solutions Center” department for tracking and monitoring problem/resolution of help desk calls, in addition to internal and external issues tracking for the center.

Confidential, Golden, CO

Senior Business Analyst

Responsibilities:

• Performed the analysis and design of Lotus Notes-based applications in support of internal projects.
• Lead analyst in gathering requirements and analyzing applicable software packages for the implementation of a new help desk-tracking tool for the Network Services department.
• Developed and executed test plans and scripts for the functional testing phase of the Sales Automated Management System (SAMS).

Confidential, Columbia, MD

Consultant

Responsibilities:

• Participated in the analysis and design phases of a Windows-based client/server Construction Management System product for use by 18 state transportation departments.
• Lead Coordinator and Quality Assurance of proposal efforts for the Bid and Proposal Unit.
• Key player in the design and implementation of the ACCENT automated welfare system for the State of Tennessee. The ACCENT system was designed for AFDC, Food Stamps and Medicaid eligibility.
• Project Manager duties: project budgeting, forecasting and invoicing; contract negotiations; project over-site role ensuring all tasks were transitioned to the two state agencies at project conclusion.
• Team Leader duties: lead design sessions for user requirements; project work plans; resource utilization; managed several teams of 6-8 programmers throughout the development and testing phases; quality assurance of requirements and design; scope control; critical path management.
• Project Lead for the implementation of six enhancement contracts to the original State of Wyoming welfare system (AFDC, Food Stamps and Medicaid eligibility). Responsibilities included: user requirements and design; project plans; quality assurance; scope control; supervision of 2-8 developers throughout the contract.
• Lead analyst in the front-end planning, user requirements and general systems design phases for the online portion of the TEAMS welfare system for the State of Montana.
• Participated in the detail design and development phases of the automated welfare eligibility and child support KAECSES system for the State of Kansas.
• Responsible for developing and testing the original AFDC, Food Stamps and Medicaid financial eligibility budget programs for the State of Wyoming.