SUMMARY:

Information technology specialist with nearly 20 years of experience with an emphasis on software quality assurance. Most comfortable in agile development environments. Strong team player who puts forth maximum effort to improve the quality of software and the user experience.

TECHNICAL SKILLS:

• Windows Server Administration
• Networking
• Microsoft SQL
• PostgreSQL
• Virtual Box
• Linux
• Zentyal
• TFS
• CRM
• ERP
• JIRA
• Microsoft Office
• Manual QA Testing
• Documentation
• Agile Software Development
• SDLC

PROFESSIONAL EXPERIENCE:

Sr. QA Engineer

Confidential, Broomfield, CO

Responsibilities:

• The Software Test Engineer is responsible for executing, and reporting on automated and manual application testing. Specifically, efforts are directed towards the testing of the Video Back Office Services.
• Responsible for designing, developing, and executing quality test processes, test strategies, test plans and test cases that verify software conformance to acceptance criteria and feature design documents for small to complex projects.
• As a leader within a highly collaborative Agile team, provides mentoring and advice to other team members.
• The Engineer possess excellent verbal and written communication skills.
• Works on projects of high complexity within one or more development environments.
• Works on multiple programs/systems as a project team member. Considered a subject matter expert for a single program/system

Sr. QA Analyst / Jr. Automation Engineer

Confidential, Denver, CO

Responsibilities:

• Create test scenarios from functional requirements and/or User Stories using the Gherkin format
• Execute manual test cases to determine the accuracy and usability of new products to meet the goals of the Agile Scrum team
• Re - test defect fixes to ensure issues are resolved
• Participate in all Agile Scrum ceremonies: backlog grooming, sprint planning, daily stand-ups, sprint demos, and retrospectives
• Strong emphasis on Agile Scrum team collaboration; regularly evaluate team's and own process and product to identify and recommend opportunities for continuous improvement
• Lead defect discussions and clearly articulate risks around different approaches under consideration to meet team goals
• Provide estimates during sizing and sprint planning to help determine the level of effort necessary to thoroughly test the product, enhancement, or report
• JIRA to track defects and explore stories to develop test cases
• QA Complete to manage and execute test cases
• MS SQL to create, maintain and data used while testing back end functionality

System Integration and Test Engineer

Confidential, Broomfield, CO

Responsibilities:

• Creating test plans, analysis of test results, and advising on automatability of test cases.
• Install/configure and maintain numerous Linux VM's in test environment.
• Testing performed on back end infrastructure systems including Linux applications and Databases (Oracle and Mongo), web interfaces, mobile devices and set top boxes.
• Use JIRA to track defects and explore stories to develop test cases.
• Use Jenkins and SWORD (home rolled TWC tool used to manage test plans) to execute and analysis automated tests.

QA Analyst/Tester

Confidential, Greenwood Village, CO

Responsibilities:

• Analyzed design documents to author test case and update test plans for automation.
• Used Microsoft Test Manager 2013 to executed manual test cases and verify bug fixes.
• Optimized and updated existing test cases based on developed functionality.
• Using Microsoft TFS 2013 to report and track software defects/bugs.
• Preformed acceptance testing of Dev builds prior to migration to test environments.
• Attended SCUM meeting with local and off shore teams
• Participated in design sessions of new/improved system functionality

Systems Administrator / QA Tester

Confidential, Denver, CO

Responsibilities:

• Created the processes and check lists used to install/upgrade proprietary web application, which used a Java client and JVM server, utilizing a Jetty web server and PostgreSQL data base structure
• Developed and executed test plans for regression and smoke test of iterative builds prior to release to production.
• Monitored all internal and external systems to ensure a high degree of availability, utilizing JConsole and other remote monitoring tools
• Administered critical internal systems such as JIRA for issue tracking and Zentyal a Linux Small Business Server
• Worked closely with tech writers to develop user guides and other instructional documentation for both internal and external users.

QA Team Member - Tester

Confidential, Lakewood, CO

Responsibilities:

• Designed and executed manual test plans and test scripts for complete modules and/or workflows.
• Developed test cases based on design documentation and/or user stories
• Preformed smoke, functional, regression, performance and black box testing
• Bug fix verification and validation
• Responsible for release of e-fix packages to production, affecting over 6,000 clients

Tier III (Lead) Support Technician / QA Liaison

Confidential, Lakewood, CO

Responsibilities:

• Functioned as liaison between support and QA to expedite resolution of high priority client issues
• Trouble shot and evaluated errors in client's system to ascertain root cause; effect repair or make subsequent recommendation for best course of action
• Developed and implemented processes relating to trouble shooting, documenting and escalating technical issues which increase efficiency of support team members
• Constructed and managed virtual environments required for evaluation of reported issues
• Escalation point of all issues reported to the 24/7 call center support team servicing client in the US, Canada and UK

Information Technology Manger / Purchasing agent

Confidential, Denver, CO

Responsibilities:

• Maintained all company SQL databases, monitored daily entries ensuring correctness, performed correction entries, ran premade and custom update scripts, backed up and restored all data as needed
• Created and maintained company domain, connecting cooperate office in Denver, CO to production facility in Frederic, MD via VPN tunnel
• Identified company needs and sought out potential vendors, maintained strong relationships with existing vendors and applied cost analyses to ensure highest quality, cost effective contracts

Support and Install Technician / QA Tester

Confidential, Denver, CO

Responsibilities:

• Supported and installed proprietary software systems for the home furnishing and gift industry
• Physically built/stage servers/workstations and laptops prior to install of proprietary software systems
• Established/reconfigured client networks both wired and wireless to support client/server operations for proprietary software
• Worked with QA team to preform smoke test of new release and bug fixes
• Assisted in creating end-user training documentation and install procedures