SUMMARY

Over 15 years of experience in Information Technology, most recently with an emphasis on Mobile Device Administration and Management,Systems and Messaging Administration, software troubleshooting and testing, technical instruction, and end - user/customer service and response.

TECHNICAL SKILLS

• Mobile Device Administration and Management -Installed, configured, and managed solutions forMobile Device Management (MDM) and Mobile Application Management (MAM) in a large healthcare organization implementing Confidential ’s Mobile Device Management solution and Confidential . Responsibilities included designing system policies and userprofiles, testing troubleshooting andsupporting userdevice issues, creating and maintaining support and end user documentation supporting iOS and Android mobile devices. Lead an initiative to design and implement mobile device and remote access training to environment of approximately 10,000 end users which has received an overwhelmingly positive response from the users and management.
• Lotus Notes / Domino and Sametime -Experience with versions 3.x through 8.5.x. Performed system administrator duties for clients and servers in a Lotus Notes and Domino environment. Participated in the rollout and upgrade of Domino servers and end user Lotus Notes clients to version 8.5.3. Provided Level 2 support for close to 10, 000 users through Service Desk escalated issues requiring troubleshooting the Lotus Notes client and server configurations, Windows OS, and other factors like browsercompatibility. Quality Assurance Lead Tester/Supervisor Confidential Mail Security for Domino. Configured various networking and Domino cluster configurations. Set up and configured Lotus Sametime servers formessaging, collaboration, and video conferencing.
• Microsoft Exchange -Experience setting up and configuring Microsoft Exchange in Active Directory environments fortesting spam, virus, and content filtering with Confidential ’ s Mail Security for Microsoft Exchange product.
• Microsoft ISA Server -Experience installing, configuring and testing Microsoft’s ISA Serverwith Confidential ’s Scan Engine.
• Supervised 60+ helpdesk associates for high-volume technical helpdesk managed by Confidential for Confidential in a Lotus Notes/Domino environment.. pcAnywhere -Experience testing and as team lead part of the product development team. Was point of contact for customer response issues forenterprise customers including Confidential MotorCompany and Confidential .
• Confidential ’s Brightmail Gateway appliance - Experience testing a numberof features as part of the product development team.
• Utilized Siebel and BugZilla for defect tracking. Configured and ran customized reports.
• Clearswift Confidential - Experience using Confidential mail filtering in various network environments.
• QA Partner - Developed automated test scripts as part ofa product development team with this object oriented programming platform.
• LoadRunne r - Developed software performance testing for product teams.
• Received a Confidential A++ Award forleading team efforts on pcAnywhere 10.5.
• Confidential AntiVirus Scan Engine: Led Quality Assurance efforts forScanEngine connector products. Ledthe QA teams that successfully released Confidential AntiVirus for Microsoft ISA Server, Confidential AntiVirus for Bluecoat Security, and Confidential AntiVirus for Clearswift Confidential .
• Programming Languages: C, C++, Java, Javascript, Visual Basic, COBOL, Assembler
• Databases: Lotus Notes/Domino, Oracle, SQL.

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Software Quality Assurance Engineer

Responsibilities:

• Contributing memberon a team sustaining in-market versions of Confidential ’s Enterprise Mobility Management (EMM) solution for mobile device management.
• Responsible forthe quality of bug fixes, software enhancements, and updates forthe EMM product.
• A thorough knowledge of mobile operating systems including iOS, Android, Windows, and Confidential .

Confidential, Richmond, VA

Messaging Engineer

Responsibilities:

• Managed and administered Mobile Device Management (MDM) initiative within a large healthcare environment securing and managing iOS and Android devices. Successfully installed and configured mobile device and mobile application management systems used within the hospital environment. Technologies included Confidential mobile device management solution and Confidential ’s AppCenter mobile device management and mobile application management.
• Performed system administrator duties for clients and servers in a Lotus Notes and Domino environment.
• Participated in the planning and upgrade of Domino servers and end user Lotus Notes clients to version 8.5.3.
• Monitored and provided recommendations for optimum Domino server con figuration.
• Provided Level 2 support forclose to 10,000 users through Service Desk escalated issues, requiring troubleshooting the Lotus Notes client configuration, Windows OS, and other factors like browser compatibility and configuration.
• Lead and coordinated efforts among several teams to offer end usereducation and hand-on training classes focusing on mobile technologies and remote access.

Confidential, Williamsburg, VA

Office IT Technician/Licensed Real Estate Sales Agent

Responsibilities:

• Office technician responsible forsetting up, configuring, and securing the network, printers, and copiers.
• Provided end usersoftware and hardware support and training.
• Supported and maintained agent and office websites.
• Set up and maintained audio/visual equipment for video distribution and presentations.
• Property Manager- Represented owners and landlords by performing property management functions to include advertising, procuring andscreening tenants, and maintaining properties.
• Developed a large referral network that includes various business owners and real estate agents around the country.
• Built strong and strategic relationships with various business owners and decision makers by regularly participating in business and professional networking meetings.
• Licensed Virginia real estate sales agent marketing homes forsale and representing buyer clients.

Confidential, Newport News, VA

SQA Engineer

Responsibilities:

• Developed and executed test cases Confidential ’s Mail Security Appliance, a hardware-based network security appliance running a Linux operating system protecting against spam, viruses, and email content violations.
• Developed and executed test cases Confidential Mail Security forMicrosoft Exchange in various networked environments.
• Mentored other Quality Assurance members to help developtheir testing skills and networking set up tasks.
• Coordinated and consulted with other team leaders involved in the software development process, including the Developer Lead, Program Manager, Project Manager, and International Localization Team Lead.
• Demonstrated proficiency with several computer operating systems including Windows and Linux as well as a wide assortment of hardware and networking components.

Confidential, Newport News, VA

Supervisor SQA Engineering

Responsibilities:

• Led a team of Quality Assurance Engineers forthe Confidential Mail Security for Domino (SMSDOM) product.
• Was responsible forand developed testing schedule based on resource availability and product requirements.
• Managed ninedirect reports forthe SMSDOM product; responsibilities included performing quarterly and annual employee reviews.
• Led Quality Assurance efforts for connector products for Confidential AntiVirus Scan Engine.
• Successfully released Confidential AntiVirus forMicrosoft ISA Server, Confidential AntiVirus forBluecoat Security, and Confidential AntiVirus for Clearswift Confidential .
• Developed and presented a train-the-trainersession to Tech Support forthe Confidential AntiVirus for Microsoft ISA Server product.

Confidential, Melville,NY

Sr. Qualily Assurance Analyst

Responsibilities:

• Assigned to the Customer Response Team (CRT) Confidential ’ s pcAnywhere and Procomm Plus products, focusing on delivering custom solutions for corporate customers in accordance with strict deadlines and quick resolution turnaround.
• Led a Quality Assurance staff for pre and post-sale customer issues.
• Acted as Advanced Support Managerforthe U.S. contributing to 18 million in additional revenue annually by providing individual custom versions of pcAnywhere for large corporate customers such as Confidential Motors and Chase.
• Directly managed the Quality Assurance team forCRT by delegating assignments, creating prioritized scheduling, and performed quarterly and annual performance reviews.
• Worked closely with Tech Support and Regional Sales and Support addressing issues relating to pcAnywhere.
• Attended the Comdex trade show in Las Vegas to present pcAnywhere to new customers and educate existing clients on new and upcoming features.
• Traveled to a Sterling Commerce customer site in Atlanta, GA to receive training on their product and provide technical expertise for pcAnywhere to Sterling Commerce’s technology group in a coordinated effort to in corporate a pcAnywhere solution into their Point Of Sale product.

Confidential, Melville,NY

Software Quality Assurance Analyst

Responsibilities:

• Ensured product quality by creating and implementing test scripts for pcTelecommute, the industry’s first productivity software specifically developed to helptelecommuting workers.
• Demonstrated proficiency with QA Partner and Load Runner automation tools.
• Trained forand tested international issues pertainingto software with Confidential ’s International Product Engineering (IPE) department in Santa Monica, CA.
• Contributed to scheduled future version of pcTelecommute product by designing and developing a working prototype forthe product’s installation using Visual Basic.
• Selected to represent the company and demonstrate pcTelecommute to customers at PC Expo in New York City.

Confidential, Melville,NY

Supervisor

Responsibilities:

• Supervised 60+ helpdesk associates for high volume outsourced technical help desk functions for Confidential .
• Implemented training program for new employees and experienced help desk representatives.
• Attended weekly and monthly meetings with Confidential and client management to report status and to discuss and respond to issues impacting daily operation.
• Continually monitored and evaluated existing operating efficiency and reported suggested improvements and implementations to upper management.