SUMMARY:

• Information Technology professional with over 16 years of proven experience establishing, leading, staffing, managing, improving and growing QA and testing departments and infrastructure.
• Successfully developed and implemented QA, testing, risk management, release and maintenance strategies, policies and processes. Led the completion of QA and testing initiatives efficiently on time and within budget. Expertise in hiring, developing, motivating and mentoring a professional staff.
• Prevent problems and save time and money via organizational abilities. Contribute to all phases of project lifecycles. Enhance standards and templates for vendor RFPs, vendor SOW contracts, business requirements, entry and exit criteria for project gate reviews, test strategies, test plans, test cases, metrics, test environment plans and post mortem documentation.
• Skill in creating and giving presentations. Capable of interacting, speaking and writing persuasively, diplomatically and professionally with senior executives, peers and staff.
• Performed as a catalyst while managing and motivating multiple staff groups and vendors, both domestically and off - shore, to meet ambitious and high visibility project deliverables and timeframes.

TECHNICAL SKILLS:

• Microfocus ALM 12.5 (Quality Center)
• MS Powerpoint
• Rally agile application lifecycle management software
• JIRA
• Unified Functional Testing (UFT)
• Hadoop Big Data
• Loadrunner
• Cyara IVR automated test tool
• Cyara Outbound Dialer automated functional & performance testing
• MS Project
• MS SQL Server
• Linux
• MacOS
• C++
• HTML

PROFESSIONAL EXPERIENCE:

Confidential

Senior Software QA and Testing Manager

Responsibilities:

• Manage and grow a global Testing Center of Excellence (TCoE). Responsible for a growing QA group including QA Managers, QA Analysts and Test Engineers. Interview, hire and manage resources.
• Manage QA for: Media Maestro royalty license fee management system for invoices, financial reports and payments to content suppliers; Callidus dealer payment system; eCommerce site mydish.com used by customers to view and pay bills, change programming and update personal data.
• Instituted standards for QA processes. Lead and manage multiple large cross-enterprise testing initiatives. Manage multiple vendors and staff located in the US and India. Manage performance reviews of staff. Increase quality and speed of testing services while reducing costs.
• Develop and implement processes for estimating test projects’ costs, staffing, resources and schedules. Negotiate testing group budgets. Manage a large QA program within budget and business priorities. Assure a program of multiple large concurrent projects meet quality and testing standards and requirements throughout the software development lifecycle.
• Led large integration and migration testing initiatives that affected millions of customers & thousands of employees in support of the implementation new royalty management, payment and billing systems developed for Hadoop Big Data technologies. Lead the development of time and resource forecasts for vendor RFPs and SOW contractstest strategies, test plans, test cases, test status reports and metrics. Manage vendor SLAs. Responsible for managing and improving test case and test data development. Manage execution of manual and automated test cases for system, performance, load, integration, UAT, infrastructure and non-functional testing. Manage development of automated testing frameworks. Manage Microfocus UFTPerformance Center (Loadrunner), Cyara IVR and Cyara Outbound dialer script development.
• Travel to Mumbai and Pune, India for meetings with test staff and IT stakeholders. Train staff. Coordinate, facilitate and serve various groups of stakeholders including the CIO, Senior VPs and business managers for the testing of a variety of technologies including Hadoop parallel processing framework, web applications, middleware, MS SQL databases, JEE, .NET and web services.
• Present QA and test strategies, plans & training materials to senior executives and staff. Utilize ALM (Quality Center) for reporting, tracking and linking requirements, test cases and defects. Use Rally and JIRA for tracking user stories for agile development teams.

Confidential

Senior QA Manager, Investment Management

Responsibilities:

• Established and managed the Testing Center of Excellence (TCoE) for Investment Management. Set up policies for QA processes and tools including gate reviews, entry-exit criteria, document templates and standardized usage of HP Quality Center, HP QuickTest Pro (QTP) and Loadrunner.
• Hired, interviewed, trained, managed, led and supervised a team of test managers, QA analysts and test engineers. Led decision making process for hiring test vendors and contractors on and offshore.
• Mentored career development for QA staff. Managed performance reviews and trained staff. Negotiated budgets for the TCoE. Managed within budgets.
• Proposals and SOW contracts with resource and schedule estimates while hiring test vendors.
• Presented QA and test strategies, plans and training materials to management and staff. Created and presented Microsoft Powerpoint slides.
• Led development and execution of risk-based testing processes. Led evaluation of requirements with business and technical stakeholders to determine business priority, risk to the business and technical risk each requirement. Led, coordinated and facilitated system, integration testing and UAT for large enterprise projects. Led QA for multiple concurrent projects with interdependencies. Managed QA according to business priorities.
• Created test plans which include test coverage documentation, key project dates, roles and responsibilities, entry and exit criteria, test environment descriptions, test metrics descriptions, risk mitigations, project requirements coverage, non-functional testing descriptions and maintenance plans.
• Responsible for QA & testing of over 15 systems concurrently including asset management softwaretrader commission payments and tracking system, customer statements, hedge fund account reporting, a financial trading system, agent desktop software, IVR telecommunication system, computer telephony integration (CTI) system, mortgage origination and servicing software. Technologies included Rally agile application lifecycle management software, .NETLinux, web services and MS SQL Server.
• Managed, led, coordinated and supervised test engineers that developed automated functional and load test scripts via HP QuickTest Pro (QTP) and HP Loadrunner.
• Planned and led the setup of the test lab with web servers, application servers and database servers. Initiated and implemented process improvement policies and procedures for preventing and detecting software development problems. Improved planning and communication processes between executivesbusiness stakeholders, development, technical operations, customer service and customers.

Confidential

Senior QA Manager

Responsibilities:

• Established the centralized QA department and led the setup of the test lab for the entire enterprise.
• Managed QA and testing for the most popular real estate website on the internet, Confidential .
• Advised senior executive management in developing a corporate-wide QA and testing strategy.

Confidential

Test Manager

Responsibilities:

• Advanced in a quality assurance testing services company from a position as Test Engineer to Test
• Manager responsible for managing 15 testing professionals.
• Set up test scripts, defect tracking and reporting via Mercury Test Director. Presented QA strategies, proposals and plans to prospects and clients. Helped sell testing services and developed business with new & existing clients. Wrote proposals for testing services.
• Managed testing projects for large clients including Confidential. Managed a professional staff of testers and created technical test plans. Planned and executed testing of applications and systems that utilized various technologies including web servers (Microsoft IIS), database servers (MS SQL Server, Oracle), printers and various peripherals.
• Developed automated functional test scripts via Mercury WinRunner. Planned & conducted load testing of internet applications. Created Mercury Loadrunner load test scripts. Tested and set up software and hardware under Windows, Unix and MacOS. Tested PC hardware.