SUMMARY

• SQA Testing and Methodologies Functional & Compatibility Testing UI/UX, System, E2E & UAT Testing Usability and Acceptance Testing Cross Browser & Regression Testing Defect/Bug Writing and Tracking Agile, Iterative & Waterfall SDLC Test Plans, Cases and Strategies Defect and Release Management Mobile QA Testing (iOS & Android).
• Functional & Technical Requirements Internet & E - Commerce Processes Record/Run Scripting Automation QA and CS Management Leadership and Team Building .
• Highly motivated and accomplished Quality Assurance professional with 18+ years of diverse experience in software and web-based applications, including 9 years with Fortune 200 companies and 6 years management experience.
• Skilled in all aspects of manual testing; developing and executing QA test plans and procedures to meet overall business goals.
• Thoroughly proficient in QA principles, quality management and process improvement.
• Experienced in agile development; sprint planning, daily stand-ups, user stories, project estimates and backlog grooming.
• Able to meet tight deadlines under demanding conditions and excel in a fast-paced and rapidly-changing software development life cycle.
• Competent and tactful communicator with advanced interpersonal and relationship building skills.
• Trained eye for detail and quality with stellar organizational, time management, written and verbal communication skills.
• Proven success achieving high standards in customer satisfaction, product quality and reliability.
• Extremely resourceful and agile learner with a strong desire to learn new technologies and expand upon current QA skill set.
• Additional experience in customer support, social media marketing, creative content management and remote-work environments.
• Extremely dedicated to personal growth, self-improvement and wellness.

TECHNICAL SKILLS

• JIRA
• Pivotal Tracker iOS & Android
• TestRail
• Selenium IDE
• HP Quality Center
• Mercury LoadRunner/WinRunner
• FireBug
• API
• .Net
• Java w/Oracle DB
• Javascript
• JUnit/JMeter
• HTML/XML/XSL
• Spring
• Struts
• J2EE/J3EE
• Tomcat/Apache & Ajax
• Mac OS
• MS Windows/Office
• Adobe Photoshop
• Chrome
• Safari
• Firefox
• IE
• Agile/SCRUM and Kanban
• SQL
• Slack
• Asana
• Periscope

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Quality Assurance

Responsibilities:

• Created QA department and trained 2 part-time staff and one intern to assist with functional, UI, UAT and regression testing.
• Increased productivity 300% in first 5 months by completing over 1000 user stories for Web, iOS and Android Projects.
• Implemented QA agile processes & procedures, which led to a 190% increase in user signups in the first five months of employment.
• Designed rigorous video upload test plan which resulted in a reduction of video related bugs and a 173% increase in video content.
• Perform daily frontend and API testing in web and native mobile app environments including defect reporting and tracking, test plan documentation, and test case creation.
• Participate in product review meetings and manage multiple projects simultaneously.
• Work closely with product, design and development teams to create new initiatives, epics and feature stories.
• Lead bi-weekly defect review meetings with offshore partners and development teams in Macedonia and India.

Confidential, Denver, CO

Quality Assurance and Customer Support Manager

Responsibilities:

• Helped the company grow by over 40% in 2015 by improving overall quality across all areas of the website with manual, functional, cross-browser, usability, e-mail, UAT, regression testing and release management.
• Wrote detailed bug reports, provided estimates and managed all tickets from open to closed status using Bugzilla software.
• Translate business requirements into for quarterly and bi-quarterly mobile and web releases.
• Assisted Marketing Director with QA efforts for site content, user experience, and digital advertising campaigns and assets.
• Managed Customer Support efforts by engaging directly with customers via e-mail to troubleshoot user issues, resulting in a decrease of customer issue e-mails by 50% in 2015.

Confidential, Denver, CO

Senior Quality Assurance Analyst

Responsibilities:

• Hired as the sole QA tester for e-Business and immediately improved quality efforts across the website by adding QA testing on the front end of the development cycle, logging issues in HPQC and tracking fixes for over 500 defects in the first 6 months.
• Implemented previously non-existent Quality Assurance procedures for the business team including daily automated Selenium scripts, release validation, regression, functionality, and user acceptance testing, resulting in a decrease of customer issue e-mails.
• Worked directly with marketing team and WBAs to ensure prompt delivery and quality of online promotions, which helped to reduce time between sprints by 3 days, allowing more time for feature development.
• Wrote user acceptance criteria and test cases based on business requirements which helped increase WBAs productivity.
• Identified and logged all issues found in test environments during system test and user acceptance test phases and production environment during release phase; collaborated with offshore dev teams to verify all ticket fixes to completion. Worked directly with customer support team to identify and investigate edge-case customer issues which reduced the overall number of these specific e-mails of which causes were previously unknown.
• Oversaw all QA testing efforts for E-commerce during the Confidential.
• Production testing and validation of new code releases for mobile version of the website on iOS and Android devices.

Confidential

Quality Assurance and Customer Support Manager

Responsibilities:

• 5 years experience in a high traffic web environment consisting of 12-14 million unique visitors every month; immediately impacting quality efforts across Confidential, Fox Soccer Channel and Fantasy Football and Baseball products by logging and tracking hundreds of defects in the first year; motivated other QA team members to increase their defect logging output.
• Merged and expanded the QA and CS teams from 3 to 7 analysts in four years which resulted in a more thoroughly tested website and reduced the number of Fantasy product related emails by over 50% in two years.
• Worked closely with the development team to create complex QA procedures for Fantasy Products which helped free up resources for implementation of new features year over year; acted as QA Team Lead for multiple projects.
• Oversaw all QA and CS efforts for Fantasy Football and Baseball Products as our user base tripled .
• Trained QA Staff in the use of JIRA software and acted as JIRA Admin for all QA, CS and Development related tickets.
• Played a key role in bringing the Confidential Fantasy Suite up to par with direct competitors, ESPN, Yahoo and CBSSports.
• Interviewed, hired, trained and mentored junior QA analysts and empowered them to take ownership of the products which resulted in their growth and increased productivity as analysts.
• Worked with partners Confidential providing QA support on multiple fantasy projects.
• Managed CS team to provide top tier Customer Support for Fantasy Sports Products which received several industry awards.
• Authored training manuals for QA and CS staff, reducing training time by 20%.
• Updated Customer Service Database systems as needed to ensure ticket completion while utilizing appropriate judgement and following company policies to resolve customer issues, which helped reduce the number of e-mails year over year.
• Assisted Sales and Marketing teams with advertising executions and planning and facilitating monthly/bi-monthly promotions.