SUMMARY

• I am a highly successful Quality Assurance leader with over 20 years of experience, with a recent focus on cloud computing, APIs, and mobile development. I have a proven track record of building and managing strong teams and of bringing true end - to-end quality to the development process.
• I also have a long history of working closely with Development and Product Management teams to ensure successful, on-schedule product releases that meet the highest quality standards.

PROFESSIONAL EXPERIENCE

Confidential

Manager, Quality Assurance

Responsibilities:

• Led department of 5 highly skilled and experienced QA engineers/SDETs
• Solely responsible for the QA department agenda, covering everything from long-term strategy to day-to-day activities.
• Successfully transformed QA effort from a system utilizing only manual testing to a system based around leveraging test automation in all facets of testing.
• Coached the entire technical team how to better implement Agile and follow good Agile practices
• T rained the QA staff in cohesive QA procedures and how to implement test automation. Also, spent extra time mentoring the QA managers on management topics, such as leadership, managing a project, organizing and presenting data, etc.
• Designed an extensive, full-featured test automation framework utilizing Selenium/Webdriver for UI automation and SoapUI for back-end web services testing, and built a highly skilled automation framework team to implement it.
• Revamped most aspects of the QA process, including quality standard guidelines, defect tracking process., test case writing and management, relationship with Development, etc.
• Actively engaged in mentoring, coaching, and supporting the entire QA team to help them develop new skills, expand the depth and breadth of their knowledge, and advance their careers.
• Completely configured and administered JIRA instance

Confidential

Director, Quality Assurance

Responsibilities:

• Lead department of 30+ engineers of varying experience levels
• Solely responsible for the QA department agenda, covering everything from long-term strategy to day-to-day activities.
• Successfully transformed QA department from a system built around manual testing and following waterfall methodology to a system based around test automation and an Agile approach.
• In addition to working with the QA team to adopt Agile, coached the Development and Product Management teams on working in Agile.
• Team was spread across various locations, including over half of the team being in Hyderabad, India. I was able to successfully manage both local and off-shore resources. Despite the time and distance issues, I was able to maintain a daily working relationship with off-shore teams.
• Trained the QA staff in cohesive QA procedures and how to implement test automation. Also, spent extra time mentoring the QA managers on management topics, such as leadership, managing a project, organizing and presenting data, etc.
• Designed an extensive, full-featured test automation framework and built a highly skilled automation framework team to implement it.
• Revamped most aspects of the QA process, including quality standard guidelines, defect tracking process., test case writing and management, relationship with Development, etc.
• In addition to being responsible for all local QA hires, I also took on responsibility for managing the QA hiring process in India as well.

Confidential

Lead Quality Assurance Engineer

Responsibilities:

• Worked entirely within Agile development methodology while at Salesforce, including time in Scum Master and Product Owner roles.
• Devised strategy and managed execution of move to a n almost fully automated testing system, reduced time of regression testing rounds from one week to four hours.
• Managed QA team transition from earlier Sendia clients (RIM. Windows Mobile) to new Salesforce apps (iPhone, iPad, Android phones and tablets) - including training, tools, equipment, etc.
• Helped craft quality standard guidelines and defect tracking process.
• Coordinated testing across all engineers and mobile apps to assure complete coverage and accurate reporting in a very hectic environment with numerous products in simultaneous development.
• Planned and executed transition from JIRA defect tracking system to Confidential proprietary system.
• Managed development of new test automation tools to enable test automation to run directly on mobile devices, giving a more accurate picture of the true user experience.
• Vetted product vendors and made purchasing decisions for QA team.
• Wrote thousands of test plans, test cases, bug reports, etc.

Confidential

Quality Assurance Manager

Responsibilities:

• Transformed Tech Support from the #1 reason cited for customer attrition to the #1 reason cited for customer retention.
• Replaced underperforming support team members with more experienced and more skilled Support/Service Reps which helped to greatly improve the support experience of our customers.
• Built QA department from inception: hired staff and developed procedures, systems, strategies, etc.
• Responsible for internal environments (dev, test, staging, demo, etc.) and well as managing all access to production systems.
• Successfully managed the frequent tug-of-war between maintaining product quality and the other product needs of a small startup.
• Retained by Salesforce after the acquisition of Sendia.

Confidential

Sr. Quality Assurance Engineer

Responsibilities:

• Managed team of six expert QA Engineers.
• Maintained extreme quality standards which resulted in zero new bugs reported by customers (Obviously, there was some luck involved there)
• Introduced automated testing to QA effort (Mercury WinRunner/LoadRunner).
• Responsible for QA department budget.