TECHNICAL SKILLS

• End - to-End Testing
• Regression Testing
• Adhoc Testing
• Production Support
• Business Requirements
• Management
• Leadership in multiple projects, large and small efforts
• Intermediate SQL
• Basic Oracle
• Software Development Life Cycle (SDLC)
• Requirements Analysis
• Test Strategy
• Test Planning
• Test Management
• Test Cases Creation and Execution
• Defect Tracking
• Business Analysis
• Process Improvement
• Call Centers
• Requirements Gathering
• Mainframe IBM AS400
• PegaREACH application testing
• Convergys Edify (IVR)
• Visio Flows
• HP Quality Center
• HP ALM
• Bugzilla
• JIRA
• Zephyr for JIRA
• TeamTrack
• Microsoft Test Manager / TFS
• Software Testing
• SnagIt

PROFESSIONAL EXPERIENCE

QA Engineer II

Confidential

Responsibilities:

• Lead various QA efforts and activities, and report progress/results to other project stakeholders
• Participate with other business stakeholders in the different phases of the SDLC activities, as early as in the requirements gathering phase and design
• Ensure appropriate problem solving technique is being used within the QA team
• Plan and develop Test Plans and Test Cases to ensure development outputs meet defined specification cases in coordination with Business requirements, Technical Specifications, installers / upgrade documents, and management.
• Use Zephyr for JIRA as well as other ALM tools and techniques to execute test cases and build/script new tools for performing testing/validation function.
• Perform End to End testing with data validation of the backend systems using SQL
• Help other teams analyzing tests to be automated
• Document, track and escalate issues as appropriate Performance, Regression testing, black box functional testing, UI testing, and white box testing. Advanced testing knowledge Extensive knowledge of Confidential Enterprise Resource Planning (ERP) System, used by A&E Firms
• Definition and implementation of the permanent corrective actions Design or specify test methods for software validation.
• QA Help Dev Team prioritizing defects and requirements Train new team members on the different tools used by the team, and provide knowledge transfer about the ERP system, the different databases, methodologies, etc.

Test Engineer (QA)

Confidential

Responsibilities:

• Provide test execution to the functional test team through full software development lifecycle projects, including setting timelines, utilizing test resources optimally, and reporting project status. Work with Agile team members to deliver on testing commitments, provide test estimates for multiple concurrent projects
• Work with Product owners/Scrum Master to help determining priority of tests and coordinating System Tests Regularly interact with team members in scrum sessions to provide updates on assigned tasks Contribute to optimization of test efforts, Risk - Based and non-waterfall testing techniques such as Agile (Scrum and Kanban) Help Scrum Master, Project Owner, Business Analysts and other Business stakeholders identifying the requirements of testing environments and areas which require improvement Create user scenarios and test scripts for the business Create and execute test cases - Microsoft TFS (Team Foundation Server), Microsoft Test Manager, HP ALM (Application Lifecycle Management), HP QC (Quality Center) Microsoft Visual Studio Perform responsibilities of developing and implementing test strategies and tools, and creating QA test procedures Handle the tasks of testing the behavior of IVR systems, and ensure that the IVR meets quality aspects throughout all the applications, such as consistency on volume/tone, gaps between prompts/sentences, applications' response times, etc.
• Responsible for verification of translations in Spanish for the Puerto Rico project, and improving the texts as applicable Analyze test results and sign-off prior to implementation Create data and condition accounts in Mainframe / zScope (Green Screen) applications Convergys ‘Edify Voice Interaction Platform' Visio Toad for Oracle Microsoft SQL server management studio JIRA * Agile Testing Documentation

Quality Assurance Engineer

Confidential

Responsibilities:

• Consultant for Confidential Hired as a full time employee by Confidential

Senior Software Tester / Software Tester III

Confidential

Responsibilities:

• Senior Level Software Tester 1 2 Certified Tester Foundation Level (CTFL) Train new members and coach them as necessary * Work closely with the QA Team to create and distribute test data Train other groups on UAT best practices Support transformation/restructure Help testing latency issues in the new outsourced locations Support superiors on making important decision which will impact the future of the department/company Manage and analyze projects, requirements, documentation and defects in Sharepoint
• Manage and analyze documentation and defects in JIRA QTP Basic Knowledge SQL Basic Knowledge Maintain thorough and accurate documentation, such as Test Plans, Sign-Offs, Test Results and Defect Documentation
• Team Leadership, represents oneself to those outside of department as an ambassador and takes ownership and accountability for the team as a whole Write and execute manual test scripts for testing of MoneyGram systems and products, services/applications to ensure adequate test coverage for Confidential users; translate business and functional requirements, Use Cases and Test Plans into appropriate test scripts * Manage defects discovered while performing testing activities; identify and log software defects into defect tracking tool (HP ALM) * Act as a subject matter expert and learn new applications or upgrades to existing applications, products and services as required * Support implementations and fixes