SUMMARY

• Over 10 years of experience with Software Quality Assurance in multiple levels of responsibility (team contributor, QA Lead, QA Manager)
• Ability to work within multiple development methodologies, including Agile, Waterfall, and SCRUM. Most experiences have been in more hybrid environments between methodologies.
• Experience working with and managing offshore teams
• Experience prioritizing, directing, and guiding the development of automated test suites using Selenium. Executed them and reviewed results via Confidential .
• Ability to work independently on strategic issues with client, capable of managing complex projects
• Familiar with and performed testing on multiple operating systems: Windows XP and up, Mac OS, Chrome, Linux(some), iOS, Android
• Experience testing web based software on multiple browsers: IE, Firefox, Chrome, Safari, and mobile device browsers.
• Mobile device knowledge and testing experience with Chromebook, tablet (Android), iPad (iOS 6, 7, 8)
• Professional experience with HPQC(ALM), HP UFT, MS Office, MS Project, Perforce, Test Track Pro, Jira, Infusinosoft, Trelo, Confluence, Footprints, SQL query tools, Postgres pgadmin, and PVCS Tracker
• Some professional experience with a number of other software packages and tools such as MS Visio, FTP tools, SharePoint
• Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines, work well under pressure, while maintaining an upbeat, professional and friendly outlook.
• Adept at rapid context switching.
• Experience through the full Software Development Lifecycle in various methodologies, from planning to close out.

PROFESSIONAL EXPERIENCE

Software Quality Analyst

Confidential

Responsibilities:

• Test emails before they were sent out to confirm all link functionality
• Used Infusionsoft to test credit card transactions, confirm data tracking from emails, and to adjust test customer tags as needed
• Confirmed email function and presentation on multiple browsers/OS's and devices (Used physical devices and Browser Stack)
• Developed and documented Standard Operating Procedures for QA functions
• Refunded test transactions
• Attended regular Scrum meetings to stay on top of current priorities and get resolution for blockers
• Participated in root cause analysis of incidents as appropriate
• Utilized Trello to receive and track assignments

Software Quality Assurance Analyst

Confidential, Topeka, KS

Responsibilities:

• Develop/Review test cases for new features prior to implementation based on reviewed and accepted requirements and design documents
• Perform test case reviews with development and business users
• Assist with User Acceptance and System Integration test execution.
• Utilize HPQC (ALM) to create, update, and execute test cases, manage defects, and review requirements
• Utilize HP UFT automation tool to create and maintain various data creation scripts
• Perform ad hoc testing in support of user testing on MAXIMO Asset Management system
• Provide feedback on documentation inconsistencies that result in faulty test cases, update test cases as appropriate
• Assist with defect triage, assignment, and daily status review
• Collaborate with developers, QA Analysts, and business users to resolve discrepancies in Test Cases, Requirements, or Design documents as needed.

Quality Analyst

Confidential, Overland Park, KS

Responsibilities:

• Develop test cases for new features prior to implementation based on reviewed and accepted requirements.
• Perform test case reviews with development and with the business to attain sign - off prior to execution.
• Execute new feature tests and provide detailed information on any defect discovered, as well as metrics on current progress, along with estimates of the work remaining in the current phase.
• Support software as an internal/external business service. If there are code problems, workarounds or data changes are quickly found and implemented as needed until new code becomes available and is tested, to make sure business runs smoothly and customers are impacted as little as possible, with the goal of no impact.
• Execute regression suites as appropriate for releases.
• Utilize SQL to confirm code and/or data changes occurred as expected. Confirm through each environment (Development, Test, Stage) that the change or fix behaves properly.

Quality Assurance Analyst

Confidential, Topeka, KS

Responsibilities:

• Develop test cases for new features prior to implementation based on reviewed and accepted requirements.
• Perform test case reviews with development and with the business to attain sign-off prior to execution.
• Execute new feature tests and provide detailed information on any defect discovered, as well as metrics on current progress, along with estimates of the work remaining in the current phase.
• Support software as an internal/external business service. If there are code problems, workarounds or data changes are quickly found and implemented as needed until new code becomes available and is tested, to make sure business runs smoothly and customers are impacted as little as possible, with the goal of no impact.
• Execute regression suites as appropriate for releases.
• Mentor junior testers on basic QA methodology and processes, as well as provide subject matter expertise to clarify test scripts, results, and help resolve any ambiguities or blockers.
• Utilize SQL to confirm code and/or data changes occurred as expected. Confirm through each environment (Development, Test, Stage) that the change or fix behaves properly, attain sign off from the business, and follow the change to Production.

Software Quality Assurance Manager

Confidential

Responsibilities:

• Managed a QA team consisting of 4 senior manual testers, two junior testers, and two automation engineers. Also managed four offshore testers in India to assist with peak work volumes.
• Member of the Continuous Improvement Advisory Board, which reviews, approves, and introduces process improvements across the organization. Any workflow changes must be approved by this board.
• Member of the Governance Board; a small group that audits process compliance in each project across the organization. Documented findings and issues, and worked with teams to bring them back into compliance via process improvement, risk assessment, resource analysis, or other remedies as appropriate.
• Worked directly with customers and stakeholders to communicate issues, schedules, risks, known issues, etc.
• Performed employee analysis, extensive training and coaching, bi-annual performance reviews, merit increase determinations, disciplinary action, schedule negotiation, work from home check-ins, and other managerial duties.
• Acquired and implemented , a full featured test case management tool that is integrated into Jira.
• Managed offshore resources during peak times. Approved invoices, had regular calls, reviewed test executions, directed work, used careful planning to determine when to release these resources and when to bring them back, based on project schedules and amount of work versus risk to the projects.
• Collaborated with all levels of the organization to communicate needs and issues, as well as to maintain awareness of project schedules, possible slippages, or other issues that may require updated planning or further risk analysis for QA.
• Helped maintain team morale when working conditions were exceptionally demanding, by being empathetic, supportive, quickly acquiring information they need, swiftly removing blockers, and maintaining flexibility in work/life balance based on company policy and culture.

Business Analyst

Confidential

Responsibilities:

• Created and managed software requirements in an agile development environment
• Worked directly with customers and stakeholders to gather requirements and to confirm accuracy and clarity in requirements
• Collaborated with internal stakeholders such as Project Managers, QA, and the developers to ensure appropriate understanding and delivery of the customer’s needs
• Performed User Acceptance Testing to confirm functionality that is delivered matches customer requests; when functionality was different than specifically requested due to platform direction or limitations, performed negotiation and explanation of the differences to the customer
• Advised and assisted in process improvement related to workflow and requirement quality
• Assisted QA as needed in a testing capacity as well as in a regular advisory capacity to provide better understanding of the requirements vs. delivered code
• Created and maintained successful, positive relationships with internal and external stakeholders through open communication and attention to detail

Senior Requirements Analyst

Confidential, Topeka, KS

Responsibilities:

• Perform requirements gathering and testing on the state’s Accountability system as it relates to Adequate Yearly Progress as required by the No Child Left Behind Act, and the Quality Performance Accreditation system
• Documented required enhancements to existing applications as well as functional requirements for new software applications for internal and external stakeholders
• Worked with programmers, network administrators, project coordinators, and other team members to complete the complex technical work required to test and validate system functionality and data integrity
• Performed regular, extensive testing of the systems assigned

Associate Producer/Producer

Confidential, Austin, TX

Responsibilities:

• Worked with development teams around the world, held conference calls to discuss status, schedule, and issues affecting the title
• Communicated regularly with Microsoft personnel to set dates for game submission, for both XBOX 360 and Games for Windows certification
• Facilitated communication with 3 rd party publishers in other regions, such as 1C and Paradox for the purpose of localization and distribution
• Facilitated wrapping of PC titles for distribution on Steam & Securom for domestic distribution
• Familiar with the requirements necessary for successful submission of a game product to Microsoft, Sony, and Nintendo
• Responsible for day to day communication with QA on all titles
• Communicated directly with Nvidia and ATI/AMD to facilitate compatibility and optimization testing for PC titles

Associate Producer

Confidential, Austin, TX

Responsibilities:

• Facilitated coordination with publishing entities, including the Customer Service, QA, Operations, Finance, Legal, and executive teams
• Held regular update meetings with CS, QA, and Ops. Documented and provided information and requests from those groups to the Producer
• Worked with internal publishing-side programming groups to ensure the tools developed met our project’s needs
• Took over all Producer tasks on the Auto Assault product after the previous Producer and Associate Producer left the company
• Reviewed monthly Profit and Loss statements looking for profitability and areas of concern
• Wrote, proposed, & executed shutdown plans for the Auto Assault product due to lack profitability
• Titles include: Dungeon Runners (PC MMO), Auto Assault (PC MMO).

Quality Assurance Lead

Confidentialm Austin, TX

Responsibilities:

• Led a team to efficiently test software, assuring the highest possible quality possible within time and budget constraints
• Focused on training all team members to develop effective efficient test plans/test cases
• Worked directly with a third party development team, NetDevil to provide services as needed
• Observed and documented daily performance of testing staff. Provided positive feedback when warranted and executed disciplinary action as necessary
• Focused on maintaining the integrity of the TTP bug database, making modifications as needed or requested to make it more efficient to review, update, and capture specific bug types as well as to view the state of the game via filters
• Provided management staff with regular project status updates. Offered recommendations for tools and/or process updates
• Maintained solid professional relationships with internal and external customers, including OCR, CS, Marketing/Sales, other project leads, upper management, production staff, external development staff, and my testing staff

Program Manager

Confidential

Responsibilities:

• Responsibilities were identical, but the full Program Manager role was a more responsible role that required less oversight
• Performed forecasting and monitoring of incoming work volumes
• Monitored costs and ensured program stayed within budget
• Delivered quarterly presentations to upper management on the status of the project
• Created and maintained detailed project schedules and ensured that they were adhered to
• Maintained regular communication with and provided oversight of the remote Data Capture Subcontractor. The subcontractor was a US based group, and the work was performed at sites within the confidential. 
• Developed strong relationships with the Dept. of Education. Maintained communications with and provided timely responses
• Provided leadership in Software Configuration Management processes. Provided cost/benefit perspectives; rejected/accepted proposed changes
• Participated in all phases of the software development life cycle

Requirements and Testing Engineer II, Test Lead

Confidential

Responsibilities:

• Assist in the design, implementation and coordination of the system; developed functional requirements; developed test plans and cases; organized and executed testing activities
• CMM Level 3 compliant software project experience
• Led Customer Requirements Document, Customer Requirements Allocation Document, and Functional Specification development effort; led Functional Testing effort; assisted with derived program requirements
• Performed testing of the local and subcontractor functionality
• Maintained updated requirements throughout the maintenance phases of the project(s)
• Performed ongoing testing as a result of change requests or problem resolutions, following Configuration Management guidelines

Senior Programmer’s Aide / Tech Support I

Confidential

Responsibilities:

• Supported over 500 Windows NT workstations, hardware and software, including troubleshooting, installing packages, and establishing network communications
• Handled requests to reconfigure ports in a switched network environment using Xylan switches
• Responsible for administering local phone switch issues, including wiring, simple programming, and maintaining a Lucent G3 PBX
• Responsible for regular backups and maintenance on certain Windows NT Servers
• Supported machines using Windows 95, Windows 98, Windows 98 SE, Windows NT workstation 4.0, Windows NT Server 4.0, and OS/2
• Experience with user management in the Novell 4.11 environment

Senior Processing Coordinator

Confidential

Responsibilities:

• Co-supervised over 90 full-time and temporary call center employees
• Analyzed, identified, and recommended areas for improvement of department operations
• Provided leadership, training, and feedback to all operators in the call center
• Developed, maintained, and updated schedules to ensure consistent coverage of specific functions within the department