Technical support Resume

SUMMARY

6 years working experience as a Test Engineer at some biggest company which are specialized in providing software testing services for companies around the world.
I worked on many projects as a key QA and QA leader.
With my diligence and passion, I've learned a lot of testing skills, management skills, and problem solving skills.
Based on my knowledge and experience, I will bring over my skills to assure high quality of software products.
2 years experience in manual testing in e - commerce web and mobile projects.
Part of my tasks were writing test cases based on the requirement, mock up or user stories, performing test procedures, finding bugs, reporting bugs through JIRA bug tracking system as well as verifying bug fixing.
4 years experience in QA testing leader of Allocate project ODC which is biggest RosterOn system in Australia.
My main task is control testing process, building test plan, estimation time, resource, manage test team, training, also executing test, build process, design test case for project, also build the automation process for team.
Experience in communication with client in the US, AU in terms of delivery and technical aspects (discussing and work directly as a team)
Strong Scrum knowledge, 2 years experience in Scrum Master position.

PROFESSIONAL EXPERIENCE

Confidential

Technical support

Responsibilities:

Make note report for every problem reporting from client
Support client directly to solve problem by video call or team viewer.
Raise the complex issue to head support central to get information and feedback for clients.
Analyse the issue from POS software and raise bugs to development team.
Provide the idea for development team to make business solution for fixing.
Verify the fix in new build and guild client to upgrade new build version for fixing the problem.

Technology

Confidential

QA test leader/Scrum Master

Responsibilities:

As a test leader, be a representative of testing team in charge (of 6 members) to control testing process, manage the team’s working to ensure the job delivery to client on time with good quality, communicate with client to plan the testing for every release plan, evaluate the performance and risk of testing team Write test plan and update plan when client require and new approach testing apply.
Build test process and control team to follow: Writing test case processLogging bug process, Demo process, report process...etc
Communicate directly with client daily to discuss and report, planestimation, risk management, release note.
Chair internal daily catch-up meeting for testing team.
Read and analyse requirements, and write test cases, execute testing
Provide training and technical support for team members on domain knowledge and foundation testing skills.
Manage risk and problem solving
Source control and backlog item in TFS
Test case management and report by Test Manager tool
Training and apply Scrum process
Manage Scrum activity as Scrum Master
API Testing
Performance testing
Selenium

Technology

Confidential

QA tester

Responsibilities:

Manage task assignments to members in sub team.
Control the delivery plan of sub team in terms of quality and timing on a daily basis and report to higher management team.
Communicate directly with client on a daily basis, e.g. progress, bug analysis and categorizing.
Chair internal daily catch-up meeting for sub team.
Read and analyse requirements, and write test cases to transfer to whole sub team.
Provide training and technical support for team members on domain knowledge and foundation testing skills.
Review test cases for team members.
Execute test cases with many test types: functional and non-functional tests, smoke test, regression test, and ad-hoc cases for performance and security.
Web testing on mobile and window, gaming testing on device

Technology