Operational Quality Assurance (OQA) Resume

SUMMARY:

Creative and innovative collaborator with two decades of experience in K - 12 educational publishing, adult learning, and pediatric literacy intervention. Proven ability in non-profit management, community outreach, and stakeholder engagement.

AREAS OF EXPERTISE:

Communications (multi media)
Curriculum Development
Digital Content Development
Editing
Educational Outreach
Environmental Policy Analysis
Health Policy Analysis
Program Coordination
Public Speaking
Publishing, Print & Digital
Research
Science Education (STEM)
Strategic Planning
Writing for All Audience

PROFESSIONAL EXPERIENCE:

Confidential

Operational Quality Assurance (OQA)

Responsibilities:

Wrote and edited internal and external communications, print and digital
Maintained documents on SharePoint.
Collaborated with partner departments to develop and distribute communication resources.
Conducted editorial reviews, including contractual and regulatory compliance checks.
Analyzed the company's web pages for reader accessibility.
Conducted cross-market analysis of competitors' PHI forms and member web pages regarding privacy.
Drafted new, user-friendly, reader-accessible web copy and forms regarding HIPAA and Privacy Rules.
Developed or rewrote investigations and data analysis labs.

Confidential, MA

Digital Content Writer & Editor, Math & Science

Responsibilities:

Developed guidelines based on Universal Learning Design for describing K-12 math items.
Mentored content editors new to science and math writing.
Contributed to writing guidelines for describing English/Language Arts (ELA) and science items.
Wrote and edited science assessment items and managed metadata for online test bank database.
Developed middle school Common Core math program incorporating cross-curricular science activities aligned to next generation science standards (NGSS).
Wrote and edited cross-curricular math ancillaries for middle school science programs.
Provided market review, market analysis, and quality assessment of competitors' textbooks.
Created prototype chapters on biodiversity and water resources.
Wrote chapters on U.S. and international environmental policies.

Confidential

Senior Development Editor

Responsibilities:

Collaborated with sales to target and facilitate school districts transitioning to Next Generation Science Standards.
Doubled the distribution of free, gently-used books in clinic waiting rooms.
Introduced innovative financing to provide steady stream of free Spanish-language books to families.
Revitalized morale, recruited new staff, revamped volunteer training/retention program.
Revised database to integrate new competency-based evaluations and assessment outcomes, and doubled enrollment of adult learners.

Confidential, Worcester, MA

Development Editor & Writer

Responsibilities:

Brought a project running three months behind schedule to deadline within six months and under budget.
Introduced new unit features on environmental and ecological issues.
Facilitated 1997 Summer Institute for middle school science teachers.
Received Houghton Mifflin Strategic Achievement Reward.

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