SUMMARY:

• Acquired software testing, quality assurance, and technical writing since 1988 in various applications including custom software applications, engineering, manufacturing, financial, insurance, and media sectors.
• Functional (blackbox) testing limits (whitebox) testing verification (regression) testing interface (data/communication) testing test analysis data design test case development defect management and defect error resolution excellent verbal interpersonal and written skills interaction with all levels of team members including business partners/sponsors management and interdisciplinary teams

TECHNICAL SKILLS:

Web Testing: Web testing of implementations, patches, browsers, and OS changes, test planning, test design, Environment setup, Execution, Analysis, Reporting, Agile(Scrum.)

Languages: JAVA, BASIC, some VB.

Defect Reporting: JIRA, also reported defects in proprietary and commercial databases

Testing Methodologies: CMMi, Agile, Kanban, Full SDLC, Test Strategy, Planning, and Scenarios

PROFESSIONAL EXPERIENCE:

Software QA Analyst September

Confidential

Responsibilities:

• Design test plans, scenarios, scripts, and/or procedures for the core and scalable IT solutions;
• Define Testing and QA activity content together with the development teams to ensure quality delivery of application solution changes prior to promoting them into production including areas such as: database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Perform and execute the Testing and QA activities, following the rules and standards in place;
• Liaise with the Application and Development teams to coordinate issue correction;
• Document Testing and QA activity execution, ensuring proper tracking and evidence of the activities and results;
• Lead and follow - up Testing and QA activities, as assigned by the manager, for on site contracted resources;
• Promote procedures, standards and rules in place and seek for opportunities to improve them for QA activities to ensure technical accuracy, compliance, and completeness, or to mitigate risks.
• Perform manual, and/or automated testing tasks as required.
• Identify, analyze, and document problems with program function, output, online screen, or content.
• Monitor bug resolution efforts and track results.

Software QA Analyst

Confidential

Responsibilities:

• Consulted on Testing Process - Acting as fresh set of eyes on current testing process.
• Wrote Test Documentation (Test Plans, Test Scenarios, and Test Cases).
• Tested EDI interfaces built on JAVA, linked to 30+ year old mainframe/data streams and databases.
• Wrote test plans from Requirements/Business documentation and Owner/developer discussions.
• Wrote test cases for mid-sized project with ~220 cases (3 iterations/regressions).
• Wrote test cases for small project/updates with 50-75 cases (usually with one or at most two iterations).
• Used HP-ALM for test case planning, tracking, and reporting.
• Mentoring less experienced Testers in good QA process and documentation.

Software QA Analyst

Confidential, San Antonio, TX

Responsibilities:

• Moved my sabbatical-bound wife to San Antonio and got her settled for the year.
• Assisted my brother and family after rotator cuff surgery
• Taught myself Adobe Captivate 7 from interest and personal development

Technical Consultant/Sr. QA Analyst

Confidential

Responsibilities:

• Web testing financial front end developed in JAVA.
• Selected as a member of an “All-Star” development/QA team experience/knowledge, 4 Java developers, 1 UI developer.)
• Design test plan from User Story(s.)
• Design test cases from test plan.
• Documented issues in JIRA.
• Had go/no-go decision making on elements related to my testing efforts.
• Met daily with team in stand ups. Iterations were ~4 weeks.
• Collaboratively helped guide our team on good testing process/methodology.
• Leveraged contract/bank resources up to gaining full benefit from Agile methodologies (they were transitioning from long Waterfall history and had some migration/transition pains & resistance.)
• Collaborated with BA and developers to fully understand development effort and issue resolutions.
• Sharepoint/Scrum board.

QA Tester

Confidential

Responsibilities:

• Taught co-workers about CMMI, QA processes and procedures, requirements, test cases, good error tracking and reporting processes, and more.
• Helped guide QA manager/QA project.
• Lead automation engineer on large in-house development project.
• Created automation test plan
• Queried databases to verify data front and back end (SQL.)
• Evaluated two test suites, made recommendations to management on purchases.
• Learned web automation framework/system from ground up.
• Tested large web-based insurance policy creation/billing/management platform using Telerik Test Studio.
• Wrote, diagnosed, corrected, and maintained many scripts in Test Studio
• Created demo (using Test Studio) for management-use during convention with insurance mutuals/agents.

Support Specialist

Confidential

Responsibilities:

• Support/Troubleshoot computers (PC and Mac), Repaired, troubleshot, replaced AV Equipment
• Troubleshot software (technical software (sciences) and usual Windows software as well)
• Installed and removed software to insure smooth usage of AV Carts during class time.
• Created podcasting presentation to show available possibilities for campus health initiatives
• Performed as Drupal Poweruser for campus (one of 15 or so for the college)
• Troubleshooting, technology support, and general computer/technology researcher.

QA Test Engineer III

Confidential

Responsibilities:

• Understood, supported, and enforced the Standard Test Process (following SDLC, CMMi & IEEE) and helped ensure that other testers understood and used the Standard Test processes so they were consistent with the goals and needs of Confidential .
• Assisted individual contributors in resolving immediate problems (e.g., guidance to applying the Standard Test Processes to their project). Ensured that the results were reported correctly to deliver the value expected via appropriate metrics.
• Trained and mentored testers on all aspects of the Software Development Life Cycle as well as testing and testing tools. Estimated time and testing resources necessary to support/produce successful end-results of software development efforts.
• Queried databases to verify data front and back end (using SQL queries.)
• Managed additional testing resources to bring slow/late projects back on track and get them delivered within deadlines. Functioned as QA Manager when he was off-site. Perform Lead Tester and Analyst duties as situation/team warranted. Worked on multiple projects concurrently, producing results and keeping testing within the project schedules and scope.
• Peer reviewed and edited many documents/test plans/test cases for team-mates and management.

Senior Quality Analyst

Confidential

Responsibilities:

• Performed Software Change Management support between personnel leaving and their subsequent replacement.
• Used agile methodology, performed Web testing of customer-facing interfaces, Integration testing of patches.
• Analysis Lead of Data Migration/Data Evaluation/Comparison Team (used SQL queries.)
• Gathered requirements from planning discussions
• Assisted with SQA project documentation and process creation.

Test Analyst, Software Tester

Confidential

Responsibilities:

• Provided QA coverage for a Kro-nos WFM implementation (3 months.)
• Provided end to end QA coverage for a special project showing Sarbanes - Oxley due diligence progress.
• Performed integration testing of patches, new builds, new versions, OS changes.
• Built Wet Plant, Dry Plant, and Non Plant images to specification.
• High-level and detailed test planning.
• Reported results to management and functioned as “instant status” go-to person.

Senior Tester

Confidential

Responsibilities:

• Managed multiple moves of user/workstations/servers through different Active Directory Organizational Units (OUs) to simulate and test updating Security changes in production.
• Installed software to duplicate production builds in the Breweries.
• Managed and tracked issues/defects via custom Access database.
• Worked directly with SMEs to test their products in new environments and gathered info to enhance processes.

Integration Tester/Test Plan Consultant

Confidential

Responsibilities:

• Performed integration testing on 100+ plug-in software applications against many Roles (large groups of applications packaged for delivery to specific business divisions) and three Base OSs.
• Collaborated with fifteen testers and six test analysts to design tests, test plans, and testing standards.
• Partnered with software packagers to ensure that the packages met standards and functioned properly.
• Performed Preview Installs for all packages tested, with Software Deployment and SIS.
• Trained teammates on how to SMS a package and utilize a CD Burner to save images.
• Ghosted images used by the over 100 member testing team for quickly building PCs.
• Ghosted machines multiple times daily for clean testing.

Integration Tester/Sr. Technical Writer/Sr. Staff Analyst

Confidential

Responsibilities:

• Managed Software Requirements using Rational Requisite Pro 4.5(RP).
• Performed Technical Writing Analyst duties. Supported several Project Managers and their teams in developing system design and planning documentation.
• Created system-testing datasets using MS-Word97.
• Entered and maintained software defects in an intranet-enabled, proprietary defect-tracking tool built on a Domino database.
• Created a 50+-link knowledge-base web page for the E-Commerce LOB using Dreamweaver 2.0.
• Created 300+ term Data Dictionary from start to finish.
• Wrote 210-page Draft User Manual for a software development team in three weeks.
• Converted Draft User Manual to Draft Online-Help for Alpha Release.
• Converted Draft Online-Help to Draft Web Pages for Alpha Release.
• Created 150 page Verification & Validation Plan.
• Updated documentation and created Online Help for the OPS program.

Technical Writer/Technical Consultant

Confidential

Responsibilities:

• Wrote Customer Proposal from Component Documentation and developer interviews. CP included Component Requirements document as an Appendix with individual requirements cross-referenced into the document.
• Wrote Developer Guide from Component Documentation, developer discussions, and feedback on Customer Proposals.
• Designed several documentation templates.
• Designed Testing Procedure. Wrote Component Test Cases, Tested programs (OCXs, DLLs, and COM components) using VB5, and verified component documentation. Performed Verification testing.

Technical Writer/ Online Help/HTML Consultant

Confidential

Responsibilities:

• Developed a pair of VB 5 applications to convert auto-generated HTML files to UNIX-compatible HTML.
• Developed User Guide, Online Documentation, Online Help, and Context-Sensitive Help for FMS2000 software project.
• Developed and presented several PowerPoint Presentations FMS2000 Documentation Team Direction, Doc To Help/HelpSite Features, PowerPoint Presentation 101, UserGroup Presentation
• Recommended Software and Hardware to address needed solutions. Documentation Studio, HyperHelp, CD- ROM Recording drive, and Source Integrity
• Functioned as a Word/Windows/Doc-To-Help Resource for 10+ Tech. Writers/SMEs/Decision Makers at the site.

Technical Writer/ Online Help Consultant

Confidential

Responsibilities:

• Managed equipment inventory of $5 Million.
• Managed multiple Excel Spreadsheets tracking 18,000+ items.
• Created scheduling macros that created 25 forms required for building, shipping, and tracking equipment.
• Created weekly report on current and future facility activity and accomplishments to management.
• Reported facility hours worked to postal management for all 8 employees on site.
• Installed and performed Q/A testing on Ethernet cards and additional Memory into HP4+ LaserJet Printers. Configured them for LAN printing.
• Wrote and Updated in-house documentation for software used by Postal employees to track and facilitate moving 213 Million pounds of mail per year on 48,000+ flights and truck routes, through the Postal Mail Hub in Indianapolis.
• Wrote On-Line Help duplicating the ECS and the CNTS software documentation.
• Functioned as a Word/Windows/Doc-To-Help Resource for 70+ employees at the site.