SUMMARY

Software QA test professional with extensive experience in interactive video applications, Unix/Linux operating systems, and back end SQL database testing seeks new opportunity to help improve softwarequality and customer satisfaction.

TECHNICAL SKILLS

Cable TV & video - on-demand: IP video streaming (iPad & android devices) & architecture, content delivery network (CDN), adaptive streaming, encoding profiles, VOD back office (SeaChange Adrenalin), CableLabs metadata specs, DNCS and DAC headend operation, set-top box testing.

Operating Systems: Linux (CentOS, RedHat, Ubuntu), Unix (Solaris), Windows 7, Windows 10.

Database: Cassandra, SQL (Oracle 10g, Microsoft SQL Server, MySQL), Toad, SQL Developer.

Smart Grid and Smart Meter technology.:

Applications and tools: API testing, virtual machines (AWS, VirtualBox, Vagrant), web services & web application testing, .NET architecture, XML, SoapUI, data warehouse/ETL processes, Cucumber, Github, Splunk.

Software Development Lifecycle: defect tracking tools (JIRA, Rally, Microsoft Test Manager, DevTrack), Microsoft Visual Studio, Team Foundation Server, qTest, Agile Scrum team, user acceptance testing.

PROFESSIONAL EXPERIENCE

QA Engineer

Confidential, Atlanta, GA

Responsibilities:

• Reported and verified fixes for numerous gating software defects for two major software releases of company’s industry - leading anti-phone fraud solution as member of Agile scrum teams, contributing to the company’s efforts to retain and win new customers.
• Designed and executed test cases for internally developed data pruning solution, helping the company and its customer solutions engineers address storage space issues and improve customer satisfaction.
• Created test cases for company’s voice biometric compliance solution, which when implemented will prevent legal issues regarding collection of voice biometrics by Confidential customers.

Integration & Test Engineer

Confidential, Atlanta, GA

Responsibilities:

• Verified functionality of SeaChange Adrenalin VOD back office system with Cox Contour IP video client for secondary screen (iPad and android devices), as part of company strategy to reduce customer churn.
• Investigated Adrenalin VOD session errors to assess subscriber impact, using Splunk and other tools, taking manual corrective steps to work around and remedy inoperative customer accounts.
• Performed crucial verification of set-top box streaming at various customer locations via Slingbox, as customer sites were transitioned from their legacy VOD back office systems to a centralized, production Adrenalin VOD back office.
• Continued to verify secondary screen streaming until end of project, after primary & secondary screen streaming were merged onto the same VOD back office system.

SQA Engineer

Confidential, Alpharetta, GA

Responsibilities:

• Designed and executed test cases for important new features of smart meters and the Command Center web application for management of the Gridstream smart grid network for electric utility industry, and conducted demos of new functionality for product group and systems engineer at end of sprint cycle.
• Reduced the backlog of outstanding defects found in the field, along with developers and other test engineers on Agile/Scrum team during sustaining engineering phase of assignment.
• Ensured product integrity by executing regression tests of existing features as new functionality was introduced.

Test Engineer

Confidential, Johns Creek, GA

Responsibilities:

• Verified bug fixes and all existing linear video functionality during regression tests performed on Confidential set-top boxes with the Confidential platform, ensuring correct operation of revenue­driving features such as pay-per-view, and compliance-related features such as encryption, copy protection, parental control, and Emergency Alert System (EAS).
• Reduced backlog of outstanding defects for IPTV set-top box platform for Confidential ’s telco customers, and verified correct operation of critical functionality such as multi-room DVR.

Lead Test Engineer

Confidential, Duluth, GA

Responsibilities:

• Reported over 800 software defects in a seven-year period, with accompanying steps to reproduce, screen shots, logs, etc. to assist developers in troubleshooting.
• Praised by developers for clarity of defect reports, and worked closely with them to drive issues to resolution.
• Facilitated the QA test effort by upgrading test environment promptly after software releases for several different VOD subsystem components, including video servers, VOD back office, Oracle database, web services, set-top box clients, and QAM firmware.
• Created and ran scripts to perform long-term stability and load tests of video server and set-top box software, in an effort to more closely duplicate production environments.
• Participation in software scope and design reviews and test plan/test case reviews with development group resulted in more robust test effort and improved quality.
• Provided estimates of test effort duration to project management to help the company budget its resources more effectively.
• Ensured smooth transition of software release from QA lab to production by making final release notes updates, notifying product manager, and assisting field engineers remotely, including the creation of user guides and other documentation for installation and setup.