SUMMARY

• This Software Analyst has 10+ years of software development lifecycle, research and development of system functionality, requirements gathering, user design, strategic testing, implementation, user acceptance, and quality assurance; Roles have included business analyst, process consultant, manual & automated tester, project lead, instructor, facilitator, data creator, and researcher in accounting, communications, medical, insurance, hospitality, integrative medicine and wellness industries.
• Team - oriented communicator who validates and brings business and technical clarity to complex IT systems, working closely with clients to understand key business processes, use cases and data flows. Identifies key system data paths and use cases / user stories.
• Leads clients and peers in continuing education on applications such as HP's Quality Center (Test Director), and Microsoft Office.
• Technical QA analyst who prepares data to test web front-end applications; uses SQL tools for querying Oracle back-end tables, confirms data sets, and modifies triggers as needed for testing; develops, simplifies and automates repetitive, time consuming tasks with scripts in HP/Mercury's Automated Quick Test Pro (2+ years), HP's Quality Center (9+ years), Microsoft Office, Visio.

PROFESSIONAL EXPERIENCE

Confidential, Franklin, NC

Software QA Analyst / Team Lead / Phone Support

Responsibilities:

• Led a 3-person QA team in the use and testing of Client Write-Up, a stand-alone application used in conjunction with Drake Accounting Software primarily used by tax and accounting firms for managing accounting and tax data.
• This software handles clients' information including Customers, Accounts Receivable (AR), Vendors, Accounts Payable (AP), Employees, Payroll, and the Check writing features as well as IRS tax and state forms.
• Created manual and automated tests using SmartBear's testing tools: Quality Assurance Center (QAC) for test management & Test Complete (TC) for automated scripting of standalone PB/ VB script/.Net accounting applications.
• Researched test management products and providers, made recommendation & implemented new tools for team use.

Confidential, Atlanta, GA

Software Test Engineer / Team Lead

Responsibilities:

• Led a 4-person team in the onboarding and Go-Live of existing FORD client with their vehicles and distributors into the Canadian auction market using an AS400 data source with a real-time web front-end auction site.
• Reviewed, revised, and ran test cases using HP Quality Center, Microsoft Excel, Word and Visio.
• Assisted with hands-on manual testing of financial services system including test scenarios, test cases, and test scripts.

Confidential, Atlanta, GA

Software Tester

Responsibilities:

• Reviewed, revised, and ran test cases using HP Quality Center, Microsoft Excel, Word and Visio for the reactive services team assisting with the conversion from Red Brick to tablet mobile devices.
• Documented process flows for current and future state initiatives & functional requirements.

Confidential, Alpharetta, GA

QA Analyst/Software Tester

Responsibilities:

• Created test scenarios (test cases, test data, and test scripts- including manual testing on multiple end-user systems and browsers) for Cox.Net web portal functionality and boundary crossing of internal systems including the billing systems; worked on identity management (IDM) systems to verify single sign-on and tested Rhapsody multi-media player integration with parental controls with a strong focus on usability, data flow, and user experience.
• Utilized HP/Mercury's Test Director and Quality Center (8.0/9.2), Microsoft Excel/Word.

Confidential, Atlanta, GA

Software QA Analyst / Consultant

Responsibilities:

• Test Software for clients seeking manual and/or automated testing support for their development team
• Use tools such as Microsoft Office (Excel & Word), Snag-It, SmartBear, Mercury & HP testing products
• Exposure to tools such as Tableau and Selenium
• Creates fun personal growth, wellness, & life skills educational opportunities for individuals, teams & communities
• Creates opportunities to experience multi-disciplines, products and services across industry verticals such as communications, wellness, integrative medicine, insurance, and hospitality.

Confidential, Atlanta, GA

QA/ Test Lead / Business Analyst

Responsibilities:

• Helped clients determine new release requirements by defining use cases, identifying screen and data flow, and creating manual test scenarios (test cases, test data, and test scripts) with a strong focus on usability and user- centered design for Vehicle Services and Siding Claims insurance systems.
• Utilized tools including Snag-It, Mercury Test Director (6.5, 7.2, 7.5, and 7.6) with Oracle 8i and 9i Databases, TOAD for SQL queries, Microsoft Excel/Word, and .NET Web front-end with Oracle back-end of claims management systems.
• Trained and developed new team members and led peers in the use of Mercury Interactive's test tools: Test Director and Quick Test Pro (QTP) for data creation, writing test results, and troubleshooting.