SUMMARY

• Senior - level IT Quality Assurance professional with demonstrated track record in leadership, driving process improvements, and successful implementation of the quality assurance function in education, Confidential, fitness, insurance, and financial services organizations.
• Accomplished IT quality assurance leader with progressive experience and proven record of significant, successful contribution in quality management, project management, process improvement, product- development life cycle methodologies, vendor management, stakeholder management, communication, training, processes, standards, and systems. Experienced in building and managing the software quality assurance function of a wide range of organizations that had previously no quality standards or programs in place.

AREAS OF EXPERTISE

• Quality Assurance Management
• Data Migration Testing
• Process Development and Management
• Defect Detection & Prevention
• Continuous Process Improvement
• Project Estimation and Scheduling
• Organizational Change Management
• Manual and Automated Testing Strategies
• Organizational Training
• Test Data and Environment Management
• Process Asset Management
• Vendor and Contract Management
• Stakeholder Management
• Team Building and Leadership
• ISO-9001:2000 Processes & Certification
• CMMi Process Gap Analysis
• Green Belt Six Sigma-Trained
• Capacity Planning/Resource Allocation
• Waterfall & Agile Development Lifecycles
• Offshore Resource Management

TECHNICAL SKILLS

Methodologies: ISO/CMMI, waterfall/agile SDLC, black-box/white-box testing, unit and integration testing, system testing, functional/non­functional testing, FMEA, regression testing, GUI testing, usability testing, load testing, stress testing, compatibility testing, user acceptance testing, software failure and root-cause analysis, continuous integration, software configuration and change management

Software Applications & Tools: Visual Basic, C/C++, Java, Python, VBScript, JavaScript, HTML, CSS, XML, Microsoft Application Software (Word, Excel, Outlook, PowerPoint, Project, Visio, SQL, Visual Test, Visual Studio), SharePoint, Oracle E-Business, TestQuest, MKS Change Integrity, Test Track Pro, Track Record, Test Director, JTrack, Quality Center, Test Case Manager, TestLink, Subversion, Bugzilla, Selenium, Pivotal Tracker, Monkey Runner, Jira, Team Foundation Server (TFS), Microsoft Test Manager (MTM), SoapUI, LoadUI, Ranorex

Systems & Protocols: Windows, UNIX, Linux, Android, iOS, Mainframe, TCP/IP, Slot Accounting Systems (SAS), Slot Data Systems (SDS), Wide Area Progressives (WAP) System, Wireless Systems, Communications Specification for Fitness Equipment (CSAFE), FitLinxx

PROFESSIONAL EXPERIENCE

Manager, Software Quality Assurance

Confidential

Responsibilities:

• Established and launched the software quality assurance function of the company from the ground up
• Developed, documented, and implemented the processes, procedures, and practices for quality assurance/testing of POS systems and applications, mobile apps and devices (iOS and Android), and web applications
• Reviewed software requirements and provided feedback on clarity and testability; participated in design reviews to gain better understanding of system features and functionality that will be tested
• Manage an off-shore team of 12 resources to execute functional, performance, and regression testing; provide assignments and monitor schedules
• Create, implement, and maintain test plans, test scripts, and test strategies to ensure they align with the software, system, and regulatory requirements
• Educate, coach, guide and train the members of the SQA, Development, and PMO teams on the SQA processes and best practices
• Develop automation and performance testing strategies that support the execution of functional, stress, load, volume, and longevity tests throughout the software development cycle
• Perform process and product quality audits to maintain a high degree of error free programs, procedures, systems, and documentation in every software application release
• Manage 3rd-party vendor relationships to ensure smooth on-boarding of resources, effective work transition, and efficient task coordination and collaboration
• Collaborate with developers in implementing defect prevention strategies to maintain/improve overall product quality
• Analyze defects and test results and lead the effort in determining the root cause of failures
• Identify areas for test improvement through analysis and use of metrics
• Manage the process for moving software applications from the test to the production environment
• Member of the team that plans, coordinates and manages the opening of new PLS stores across the US
• Carry-out administrative tasks related to managing a department including performance evaluation of staff

Director, Software Quality Assurance

Confidential, Cincinnati, OH

Responsibilities:

• Recruited to establish and launch the software quality assurance function of the Fortune 500 company, from scratch
• Led a team of business and software quality analysts to baseline the existing SDLC processes, identify process gaps against the CMMi framework, and develop the mitigation plan to close the gaps
• Streamlined development and SQA processes to establish a test infrastructure that allowed development and SQA to work together more efficiently
• Worked with various functional groups to identify and capture undocumented processes, methods and procedures in their respective functional areas
• Managed stakeholders' expectations through clear communication of the content and quality of deliverables
• Used Quality Center to document traceability between requirements, test plans and defects and to track the progress of testing and defect resolution
• Prepared test plans, resource plans, traceability matrices, and risk mitigation plans for System Integration Testing and End-to-End Testing; created production support documents, test closure reports, and release notes
• Collected key quality, testing, defects and process metrics and lessons learned that helped drive continuous process improvement and accountability
• Managed the roll-out of new processes across the company and provided process training to all affected teams
• Initiated the SQA Director's forum to provide clarity on the roll-out of SQA/SDLC standards, processes and best practices and address questions and concerns across the enterprise
• Performed administrative tasks related to managing a department including performance evaluation of staff

Sr. Manager, Software Quality Assurance

Confidential, Rosemont IL

Responsibilities:

• Organized the software quality assurance department and launched the SQA function from the ground up
• Built a strong SQA team through better recruitment, on-the-job training, and coaching
• Planned and managed the functional and performance testing of the cardio and strength applications in the target fitness equipment
• Planned and managed the testing of the mobile devices (iOS and Android), heart rate monitors, USB devices, and web applications that integrate with the cardio equipment
• Participated in inter-departmental discussions to define new products, identify desired features and functionality, and improve existing products
• Managed the documentation, prioritization and resolution of defects and provided guidance for root cause analysis
• Worked with the reliability testing team to resolve the software issues uncovered during hardware reliability testing
• Managed the software testing and reliability laboratory and scheduled utilization and maintenance of test equipment
• Developed the test automation strategy and managed the creation and execution of automated scripts
• Established, collected and published QA metrics; utilized metrics to initiate continuous process improvement activities
• Interacted with major customers, business units, and product marketing teams to understand the various product features and use of the product, identify test gaps, and generate requirements for test case development
• Supervised and managed 10 SQA analysts (8 onshore & 2 offshore) to ensure quality releases under aggressive schedules
• Traveled to customer sites for on-boarding to pilot programs and gather feedback for improving user experience
• Performed administrative tasks related to managing a department including performance evaluation of staff

Sr. Engineering Manager, System Test

Confidential, Chicago IL

Responsibilities:

• Augmented the System Test team from an 8-member to a 25-member team to effectively verify and validate the video casino Confidential software; team was based in Chicago and Las Vegas
• Built strong relationships and partnerships with Senior Leadership team, Supervisor, peers, and vendors
• Continuously streamlined and improved the testing life-cycle for an effective and coordinated test planning, execution and reporting
• Defined, maintained, and implemented process controls to assure that video Confidential software met established business standards and Confidential regulatory requirements
• Setup the system test laboratory and installed the test equipment and tools needed for test automation, functional testing, and performance testing
• Participated in developing the requirements of the TestQuest automation system and coordinated the development and user acceptance testing of the system with the vendor
• Managed and supervised the verification, validation and regression testing of Class III video Confidential software, hardware and peripherals including ticket printers, bill validators, and coin acceptors for compliance with US and international Confidential regulations
• Led the functional validation of issues reported from the field and performed containment analysis to identify the phase in the SDLC where the defects should have been found
• Reviewed, provided feedback and approved product requirements, functional specifications, test plans, test cases, and test automation scripts
• Reviewed test coverage/results and defect reports to assess readiness for release of products; generated test execution metrics for input to process improvement initiatives
• Established testing priorities for projects and managed test execution of multiple programs to meet release commitments and quality requirements
• Managed staff and provided coaching, mentoring, and encouragements on a regular basis. Conducted evaluation of staff performance and provided training to enhance existing or acquire new skill set
• Created the budget of the System Test department and approved purchases and expenses
• Coordinated the submission of game themes to the compliance department and provided supporting documents including validation reports, release notes, and math simulation data
• Interfaced with casino Confidential board personnel during annual regulatory audits

Director, Product Development & QA

Confidential, Syracuse NY

Responsibilities:

• Planned, scheduled, tested and released products for teaching languages
• Developed and managed release strategies, processes, procedures, and production delivery schedules for new language software applications and software refresh and maintenance
• Provided leadership and performed product verification and validation testing, including writing test plans and test procedures, executing tests, reporting results, and managing issues identified during testing
• Established the software QA department, developed the QA processes and procedures and hired/trained the test analysts and engineers
• Established, implemented, and managed the policies, processes, procedures, and methods for software development and QA; led the integration of QA processes into all stages of the product development lifecycle
• Worked with the sales and marketing team to define and document the product requirements
• Setup the functional and usability testing laboratories, acquired the test equipment and tools, and scheduled projects and resources to maximize the use of the labs
• Developed and executed strategies for product enhancements and upgrades and coordinated the release of products with cross-functional teams
• Managed the day-to-day development and testing efforts, monitored product performance and coordinated the resolution of product defects reported in development and by customers
• Assessed and managed program risks and impact on project delivery schedules and developed mitigation plans to address the risks