QA Analyst Resume

TECHNICAL SKILLS

QA Tools: PAW, SOAP UI, Selenium, Quality Center, BrowserStack, Zephyr, GIT, GitHub, Robot Frameworks, VUGen, Loadrunner, QTP, Behave Tests

SQL: MySQL, MSSQL, PostgreSQL

Web Debugging: Firebug, Charles

Operating Systems: Linux, HP - UX, SunOS

Web: KompoZer, Interwoven Web Content Management, JSON, RESTful web services, HTML, WSDL

SDLC: Agile, Waterfall

FTP: CyberDuck, FileZilla

Cloud: Amazon AWS (S3)

Other: MS Project, JIRA, User Stories

PROFESSIONAL EXPERIENCE

QA Analyst

Confidential

Responsibilities:

Manual validation of proprietary web video player products, video publishing and ingestion tools/applications.
Verification of UI functionality, analytics and ad calls.
Execute RESTful API calls to SOLR index.
Created user stories to assist QA team with validating a newly deployed video publishing administration tool, sans previous requirements.
Assisted product owner with documentation of user stories for player embed implementation.

Quality Assurance Tester

Confidential

Responsibilities:

Performed manual testing of Confidential web applications.
Create test cases via functional requirement documentation.
Participated in peer test case reviews
Reported and tracked software defects
Facilitated QA resource participation in dashboard redesign project
Coordinated interaction with Project Manager, Business Analyst and Developer s and QA resources
Liaise with Development and Content teams in managing QA environments and procuring applicable test data

Quality Assurance Test Engineer

Confidential

Responsibilities:

Performed functional, end-to-end, integration and load testing of middleware components and web services.
Assisted in planning and strategy meetings for various SOA Web Services projects
Collaborated with members of test engineering team in implementing baseline standards for load and performance testing of web services
Coordinated a team of 35+ resources, including QA, Development, Middle Management and Software Vendors
Facilitated weekly status meetings, including setting agendas
Liaise with project resources on requirement and design reviews
Oversee project calendar tasks and milestones
Managed component test cases and scripts, defect tracking and reports

Senior Service Desk Technician

Confidential

Responsibilities:

Administered desktop support of hardware and software systems used in all areas of airline operations, such as reservations, electronic mail and messaging, sales support, network access, and pilot/crew. Diagnosed application errors, network connectivity problems, hardware failure, user errors and hardware problems with modems, printers, cables, or telephones.
Utilized Peregrine Service Center trouble-ticket system to record and track user calls and e-mails.
Sustained a high resolution rate of trouble tickets while maintaining an above satisfactory talk time per call.

Sustaining System Engineer

Confidential

Responsibilities:

Administration of routine UNIX server maintenance, backups, restoration, system performance, patch maintenance and software releases.
As Lead, coordinated Sustaining Engineering and Field Services resources for Disaster Recovery project
As Lead, delegated engineering tasks, in collaboration with Confidential on-site resources and managed software distribution scheduling for File Collection Script project