SOFTWARE QA ANALYST Resume

SUMMARY

Documents clear, reproducible bug reports through bug tracking software such as JIRA, Mantis, RedMine, Salesforce, Bug Zilla, TFS, etc.
Advocate for bugs throughout the resolution process
Works with external and internal clients to review release issues in various environments - QA, UAT and Production
Daily Status Reports & Functionality coverage reports
Works with the Test Lead and Project Manager or clients to ensure timely testing coverage according to project schedules
Ability to understand technical specifications and analyze log files
Works closely with the software developers to analyze, debug and resolve bugs, if necessary
Able to work on multiple projects simultaneously
Trusted to work remotely and occasional weekend/overnight testing

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

SOFTWARE QA ANALYST

Responsibilities:

Tests the functionality of websites used by highly trained nurse practitioners manually.
Manually tests the functionality of the CRM software used by our customer service representatives.
Manually tests the functionality of applications used by highly trained nurse practitioners during InHome visits to patients.
This included testing on a Microsoft Service, filling out forms, and checking form validations for dates, signatures, and temperatures.
Helped implement new QA procedures and documentation policies.
Utilized Team Foundation Server (TFS) to manage multiple projects.
Basic working knowledge of SQL.
Follows HIPAA Privacy and Security policies.
Executed (execution only) automation scripts in Visual Studio powering Selenium WebDriver using C#.

Confidential

SOFTWARE QA ANALYST

Responsibilities:

Manually tests the functionality of POS systems, POS Inventory Management web sites, and POS applications (Mobile/Tablet).
Testing of POS applications and systems including the integration with Cash Drawers, Printers, Swipers like the Roam G5X and a variety of Terminals including: ICT 220, PAXS300, and PAXSP30.
Manually tests the functionality of Loyalty Reward Programs & Order Ahead applications.
Helping Merchants acquire and retain loyal customers by allowing Merchants to use a variety of marketing tools such as: sending special offers, coupons, and messages using the in-app Message center.
Order Ahead testing included Payments using Apple Pay, Android Pay, Geolocation and Beacon based messages.
Worked as an integral part of the development team to communicate identified bugs (with troubleshooting).
Selected Projects: Summit, ProPay & PassMarket Wallet

Confidential

SENIOR QA TESTER

Responsibilities:

Manually tests the functionality of various web sites, web applications, desktop applications, mobile applications, databases, and client-server systems.
Dynamically adapts test approach to the context of each project.

Confidential

GRAPHIC DESIGNER / OFFICE ADMINISTRATOR

Responsibilities:

Performed administrative duties such as maintaining company records, answering phones, setting appointments, maintaining the company website, and updating related social media outlets.
Also served as graphic designer, creating brochures, postcards, and e-flyers using tools such as Adobe InDesign and Adobe Photoshop.