SUMMARY:

• Over twenty five years of experience as a Sr. QA Tester / Business Analyst
• Extensive experience as a consultant within blue - chip corporations in the Ecommerce, Financial, Telecommunications, Healthcare and Direct Marketing sectors.
• Solid experience with a diverse range of Business Analysis.
• Experienced with multiple technical environments - including web / e-commerce, client-server, and mainframe
• Experienced with end-to-end business processes, i.e, Billing, Order Fulfillment and Inventory Management, Invoicing, Reporting, etc
• Highly-motivated, detail-oriented, methodical team-player with excellent verbal and written

TECHNICAL SKILLS:

• WinRunner (QTP)
• LoadRunner
• ORACLE/SQL plus
• MS-Office
• JCL
• CICS
• SharePoint
• TOAD
• LM(Quality Center) Mobile Device Testing
• AS400 IVR/VSA Testing
• UNIX
• Rational Performance Tester
• Rational Functional Tester
• Wireshark
• Fiddler
• OMNI

PROFESSIONAL EXPERIENCE:

Confidential

Sr. QA Analyst

Responsibilities:

• Manual Risk Based testing using Waterfall and Agile/LeanIt methodologies
• Documenting and executing test scripts in ALM
• Mobile device testing on various platforms
• VSA/IVR testing of Confidential Customer Service Rep’s scheduling application.

Confidential

Sr. QA Tester

Responsibilities:

• Working as QA Engineer for First Data Government Systems (FDGS) using Waterfall Methodologies.
• Documenting and executing test scripts to test the Electronic Federal Tax Payment System (EFTPS) software to verify all Federal Tax Payment Regulations are being met
• Documenting and executing test scripts to test a conversion from AS400 to UNIX
• Manual testing of front-end, back-end systems as well as Web, IVR (Interactive Voice Response) and 508 Compliance Testing
• Mobile device testing on an Android Platform
• Manual testing of IPV6 and IPV4
• Responsible for creating traceability matrix, test plans, cases and scripts for Regression, User Acceptance testing, Risk Base and static testing of various system enhancements.
• Automated performance and functional testing using IBM Rational Performance Tester and Rational Functional Tester
• Document business requirements, test plans and test summaries for external clients
• Review and Analyze business requirements
• Manage1-2 other testers during large projects to insure all work is presented on time, well documented and trouble free.

Confidential

Business Analyst

Responsibilities:

• Review and Analyze Business Requirement Documents for Financial System conversion.
• Responsible for creating test scripts and test cases for Regression and Acceptance Loan testing.
• Responsible for coordinating test case execution with business analysts and customer service reps.
• Responsible for creating project matrix.
• Identify, Log, and Help Resolve Testing Issues
• Worked in an Agile testing environment

Confidential

Software Engineer

Responsibilities:

• Responsible for using Test Director to create test plans, creating and executing test scripts,
• Reporting defects in addition to creating project matrix for a Mainframe/Middleware GUI Interface applications
• Responsible for creating test data using TOAD and File-aid

Confidential

Sr Business Analyst

Responsibilities:

• Responsible for Gap Analysis for the conversion of the Credit Card System.
• Responsible for writing test scripts and test cases for Regression and Acceptance Testing of the Diners conversion project.
• Responsible for coordinating test case execution with business analysts and Customer Service Reps.
• Responsible for providing test data to the test team using Microsoft Access and File-aid

Confidential

Software Engineer

Responsibilities:

• Manual Regression Testing completed prior to software enhancements proceeding on a Mainframe System
• Manual test plan creation and execution for GUI Interface applications using Unix command line functions for Portability Compliance Testing.

Confidential

Sr. Business Analyst

Responsibilities:

• Responsible for providing Gap Analysis
• Responsible for Testing HIPAA Transactions
• Create and execute testing scripts, plans and cases on an in-house proprietary automated test system
• Responsible for Electronic Data Interchange (EDI) Transaction Testing.
• Review and Analyze Requirements Documentation
• Identify, Log, and Help Resolve Testing Issues
• Writing and maintenance of scripts for HIPAA Compliance testing.

Confidential

Sr. QA Tester

Responsibilities:

• Manual test plan creation and execution for the Military Payroll System, primarily on a Cobol, in-house system.
• Handled batch processing for several systems in the acceptance-testing environments.

Confidential

Sr. QA Engineer

Responsibilities:

• Manual Regression Testing completed prior to software enhancements proceeding
• Manual test plan creation and execution for GUI Interface applications using Unix command line functions.
• Manual Web Base testing of in-house proprietary systems on a Mainframe System
• Problem Resolution and Root Cause Analysis on Multi-platform Interface system
• Manual Pair Testing of ICOMS System using Unix command line functions

Confidential

Lead IT Engineer

Responsibilities:

• Oversaw 1-2 other testers, insuring all work was presented on time, well documented and trouble free . Also responsible for creating status reports and collaboration with other testing teams.
• Manual Test plan creation and execution for GUI interface applications in-house proprietary systems.
• Manual Test plan and case creation and execution for the Billing and Rating System, primarily on a Cobol, Mainframe System
• Identified problems and determined proper corrective actions
• Manual Regression Testing completed before any software enhancements could proceed.
• Defect tracking using Vantive tracking software
• Instructed and trained new employees.
• Manual User Acceptance Testing.

Confidential

Sr. Business Analyst

Responsibilities:

• QA analysis and testing for an Oracle 7 application, skills used include SQL, SQL Plus and QMX (report execution)
• Analyzed and tested system enhancements to the main reporting tool application.
• Responsible for writing and executing test plans for the GUI interface applications using Unix command line functions, focused on Y2K and system enhancement issues.
• Manual Web Base testing of in-house proprietary systems

Confidential

Sr. QA Tester

Responsibilities:

• Writing and maintenance of scripts for Y2K testing using WinRunner (QTP)
• Created and executed testing scripts, plans and cases on WinRunner. (QTP)
• Analyzed and tested system enhancements to their GUI application.
• Responsible for testing and evaluating Automated Testing Tools prior to being purchased by company to insure proper work could be completed.
• Regression and Acceptance Testing of system

Confidential

QA Analyst

Responsibilities:

• Troubleshooting users desktop problems and determining corrective actions
• Instruct and train users in area of weakness
• Obtain, analyze and document new reporting requirements.

Confidential

Sr. Business Analyst

Responsibilities:

• Analyze, document and design new medical claim processing screens to accommodate new business requirements.
• Responsible for gathering business requirements and meeting with customers to ensure system enhancements met their needs.
• Responsible for the analysis, testing, and implementation of enhancements to the health claims system.
• Writing/maintaining test plans, documenting results using a MVS Mainframe system.
• Research and document on-going design and development of new system capabilities.
• Identified problems, diagnosed causes, and determined corrective actions.
• Instructed and trained users on new system enhancements.
• Handled batch processing for several systems in the acceptance-testing environments.
• Responsible for nightly on-line batch processing, maintaining JCL and procedure libraries as well as the movement of tested modules to the production environment and fixing production abends.
• Responsible for doing Gap Analysis to provide mandated state reports
• Generated state required reports using Oracle SQL, SQL Plus and Huron.