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Quality Assurance Engineer Resume

Hillsboro, OR

SUMMARY

A collaborative manual tester; has a proven and publicly viewable level of quality. Has designed, authored and executed suites of test cases that are driven from acceptance criteria under Waterfall, Agile and Kanban methodologies. The testing was on a myriad of platforms including but not limited to: laptop/PC, tablets, android/apple/windows phones and web - based.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Engineer

Responsibilities:

  • Managing multiple PCs of different hardware levels for memory and cache speed testing.
  • Recording test cases and running tiered levels of testing on today's most popular consumer software packages.
  • Documenting results and testing problems.

Confidential

Quality Assurance Engineer

Responsibilities:

  • Sole QA ownership over waterfall beta test of wireless PC moving application against various Windows installations and application data profiles.
  • Setting up several virtual machines and hard disks on multiple platforms.
  • Developing and executing smoke tests for a plethora of popular software applications across multiple consumer/user profiles.

Confidential, Portland, OR

Software Test Engineer

Responsibilities:

  • Assisted development and product owners with UI design, best practices and AC implementation, collaborating daily with development to meet deadlines.
  • Had complete QA ownership of new product line using Kanban methodology.
  • Participate in meetings, retrospectives, standups, and perform sprint/cycle reviews with product owners, project managers and development.
  • Authored, designed and executed 200+ test cases for a suite of complex web-based software products
  • Accurately projected and met QA deadlines for all projects.

Confidential

System Implementation

Responsibilities:

  • Supported CRM customers via remote access, email and phone support.
  • Trained new customers in the features of the CRM via remote access and phone calls utilizing screen-share technology.
  • Provided quality assurance and enhancement suggestions to development.

Confidential, Hillsboro, OR

QA Analyst III

Responsibilities:

  • Tested internal Excel Add-ins, dotNET and web-based internal tools alongside development.
  • Collaborated with development on current / future features, UI and application functions.
  • Performed SQL database testing and validation utilizing MS SQL Server.
  • Managed testing in VS2015 and Test Manager; authoring & executing test cases, some automated.
  • Complete QA ownership of a few projects.
  • Authored, designed and executed 100+ test cases providing reports after completion.
  • Accurately projected and met QA deadlines for all projects.

Confidential

Customer Service

Responsibilities:

  • Communicated with clients via email and phone during all stages of request processing.
  • Was completing requests much sooner than expected from management.
  • Completed over 20 requests a day - was acknowledged for this excellence in the position.

Confidential, Vancouver, WA

Tech Support

Responsibilities:

  • Took technical support calls on the second day using the provided knowledge database.

Confidential, Tigard, OR

Test Analyst II

Responsibilities:

  • Assured & met quality expectations for nearly 100 Microsoft Products and software.
  • Communicated software errors via Outlook, Word, Product Studio and Visual Studio.
  • Tested products on iPhone/Pad, Windows 7 & 8 PC & Phones, Tablets, Xbox 360, Xbox One, etc
  • Led a team of 80+ testers in bug reporting metrics in quantity and quality for the entire 6-month duration that management had a posted "Bug Leaderboard”.

Confidential, Gresham, OR

Sprint Escalations

Responsibilities:

  • Personally assisted over fifty customers each day with billing and device issues.
  • Utilized proprietary software to manage CPNI and track and research customer concerns.
  • Promoted to Escalations / Floor Support after only 4 months.

Confidential, Vancouver, WA

Recovery Specialist

Responsibilities:

  • Handled over 3000 high credit consumer accounts for accounts in different stages of collections.
  • Maintained a 1 minute call split (time spent between each phone call).
  • Promoted to T op-Tier recovery team after 3 months

Confidential, Vancouver, WA

Tech Support

Responsibilities:

  • Resolved over 100 customer issues resolved daily regarding email and website hosting.
  • Created the least escalation tickets out of assigned group.
  • Simultaneously supported customers in email, chat and phone

Confidential, Beaverton, OR

Product Support II

Responsibilities:

  • Handled four support queues simultaneously for freight matching software, online & client side.
  • Personally, installed new software and trained agents in 150+ remote offices, via outbound calling.
  • Submitted process improvement and customer enhancement request tickets well above quota each month.

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