SUMMARY

• Team leader with hands - on approach and experience with infrastructure components - servers, virtualization, storage, networking.
• Results driven with extensive experience in training and managing culturally diverse QA teams.
• Interdepartmental liaison identifying and resolving software design issues in collaboration with all teams.
• Effective management team collaborator.

TECHNICAL SKILLS

Operating Systems: Linux (RHEL, SLES, Ubuntu); Windows Server 2012, 2016; VMWare ESXi

Virtualization: VMWare ESX; VMWare Server; Fusion

Storage and Networking: RAID, SAN, NAS, administration level of host-based networking, switches (Cisco, Foundry, Dell); iSCSI

CMDB: Confidential ’s Remedy; Jira, ClearQuest

Data Center: HP Server Automation (Opsware); DynaCenter

Languages: Unix shell ; some Python

Hardware Platforms: IBM xSeries, PPC ;Dell PowerEdge; Sun SunFire; HP Proliant, PA-RISC;

Software Development Methodologies: Agile/Scrum; Waterfall

Quality Assurance Methodologies: Black/white box; Functional, integration, regression, system testing

Database: Light SQL using PGAdmin

Billing: Zuora, Billsoft

PROFESSIONAL EXPERIENCE

Confidential, Norcross, GA

QA Engineer Firmware/Software

Responsibilities:

• This position required knowledge in hardware, firmware, software.
• The product was RAID technology.
• Testing was conducted at the controller level (PCI card) connected to DAS (Directly Attached Storage).
• Setup RAID in multiple configurations - both internal (backplane) and external (array enclosures).
• Servers and controllers in a lab environment - accessed via KVMs, iDRACs, and other virtual devices.
• Testing covered several OS flavors: Linux (RHEL, SLES), Windows Server (2012, 2016), VMWare (ESXi).
• Installed required components to interact with the RAID controller and storage devices - proprietary drivers and applications.
• Testing was manual and semi-automatic (Python scripts).
• Maintained and tweaked Python scripts as required.
• Reported and tracked defects in CQ system during test cycles and participated in the debug process (working closely with developers) until defects were resolved.
• Involved with updating and improving test cases, procedures, and methods.
• Multi-task and supported multiple projects/tasks simultaneously.
• Constantly improved and learned through peer training, new products/technologies documentation, and hands-on experience.

Confidential, Atlanta, GA

QA Engineer

Responsibilities:

• Ran and verified complex homegrown billing system for telephony system.
• Using REST calls, verified billing system API calls, returning JSON records.
• Led QA efforts in the successful integration with Zuora billing system.
• Led QA efforts in the successful integration of billing system with Billsoft.
• All billing operations mentioned above, found bugs, increased efficiency, and saved the company tens of thousands of dollars of otherwise lost revenue.
• As member of a wider QA team, performed complex telephony regression test cases.
• Setup VOIP phone systems - software and hardware.
• Setup Amazon Web Services servers (AWS)

Confidential, Atlanta, GA

Linux Engineer

Responsibilities:

• Member of a team maintaining large pool of virtual and physical systems running electronic transaction applications for the largest financial institutions in the country.
• Collaborated with different entities in the organization - NOC, engineering, storage, networking, change management, etc.
• Practiced ITIL principles on a daily basis: resolved incidents using “Incident Management”; Initiated changes in the data center using “Change Management” procedures.

Confidential, Atlanta, GA

QA Manager

Responsibilities:

• Founded, staffed, and managed a QA team (up to 5 people), resulting in immediate improvement in product quality and leading to a large scale engagement with channel partners.
• Contributed regularly to product requirements, standards, and delivery schedules as a member of engineering management team.
• Created test procedures, test plans, best practices, and delivery schedules for QA team, resulting in increased usability and overall quality for product.
• Provided guidance and mentorship to team members.
• Collaborated with development, field services, and sales to assist them and increase product quality and visibility.
• Developed full knowledge of data center mobility procedures: Virtualization, Disaster Recovery, Rapid Application Recovery, Data Center Relocation, both physical and virtual servers.
• Broad knowledge of OS administration, installation (Windows servers, Unix, Linux), configuration, networking, and storage management on wide array of platforms (HP, Dell, Sun, IBM, VMWare).
• Worked closely with business partners like Confidential .

Confidential, Atlanta, GA

QA team

Responsibilities:

• Planned, developed, and executed manual tests for CaliberRM and Caliber DefineIT.
• Researched implementation of test automation for the CaliberRM and Caliber DefineIT products using SilkTest.

Confidential, Atlanta, GA

System Analyst and a QA Team

Responsibilities:

• Planned, developed, executed, and debugged LoadRunner scripts against Siebel CRM system, part of large ISP transition project. Identified product bottle-necks thus contributing to product reliability.
• Performed manual tests for a development team of a complex billing system (Singl.eView) of a major ISP provider (Bellsouth), directly contributing to the quality of the billing process.

Confidential, Atlanta, GA

QA Lead

Responsibilities:

• Participated on a team that developed a transition process for major customers (ie major financial institutions and retail industry) from the secure web server to a secure flavor of standard HP-UX System.
• Collaborated with management, architects, and engineers to transition customers from an end of life secure web server to the standard HP-UX system, with new security functionality, increasing customer loyalty and retention and ensuring all previous functionality was available on the new system.
• Participated in the creation and review of project investigation reports, ensuring that targeted deadlines and milestones were met.
• Ensured the integrity of both manual and automated transition procedures, documentation, and scripts by analyzing newly developed processes and scripts.
• Provided other members of the transition team with the customer’s perspective of system usage, creating a process that was user-friendly and contributed to the smooth transition.

QA Lead

Responsibilities:

• Founded, trained, and served as the technical lead for a QA team in India, contributing to improved quality of the product.
• Created testing strategy and detailed test cases that were developed, documented, and executed, contributing to the product’s quality.
• Analyzed and validated test conditions and results to ensure test and product integrity.
• Trained HP engineers from GTL (Government Technology Lab, Cupertino, CA) in the principles of designing and writing tests for a secure OS, enhancing their independence.

Confidential, Atlanta, GA

Junior QA Engineer

• Setup and configured complex environments and platform/OS configuration to execute tests.
• Involved in the design and implementation of department test procedures.
• Made improvements to software testing process, including code review and methodology improving product quality.