Personal Sabbatical Resume Minneapolis, MN - Hire IT People

SUMMARY

I consider myself to be a Confidential citizen due to being fortunate enough to have traveled and witnessed the beauty of more than 40 countries, as well as having lived on three continents.
As a wandering academic, I enjoyed earning three distinct bachelor degrees and most recently an MBA.
Recently I took time off to focus on family, education, and to prepare my father to live a long and safe lifestyle.
I am ready to pursue a career and to dedicate my skills and passion towards a positive outcome.
Professionally, I am a technologist and a leader well versed in digital marketing, and I consider myself to be industry agnostic, motivated, a quick learner, and driven to help others. An ideal position would challenge my abilities, and be a part of a sustainable, ethical, and globally - minded company and team.

PROFESSIONAL EXPERIENCE

Personal Sabbatical

Confidential

Responsibilities:

Served as a fiduciary and healthcare decision maker for my ailing mother and then grandmother.
Migrated to France to pursue and complete an accredited MBA at a top European business school.
Helped my dad sell his home, move to a senior community, and manage his healthcare and finances.

Confidential

Owner / Consultant / Developer

Responsibilities:

Provided consulting services and thought leadership to nurture loyal client base and Confidential professional network to achieve substantial results, to enhance brands, and to stabilize technologies.
Executed tactical services aimed to grow online communities via multi-channel advertising (web, email, social, pay-per-click, search engine optimization, etc.), custom development, and optimization.
Built rich user experiences via database driven web applications to manage thousands of users and hundreds of pieces of content with careful attention to security, usability, and resources.

Confidential, Minneapolis, MN

Quality Assurance Team Lead

Responsibilities:

Hired, coached, led, trained and empowered QA team members; served as the first Team Lead and helped to define team structure and dynamic for 5 to 14 analysts depending on project load.
Managed workflow and project assignment of QA team; addressed peak periods by screening and selecting freelance resources to supplement a lean staff.
Contributed to 300% increase in department output by articulating the value of QA services which led to additional billable projects to be added to QA queue.
Established regular communication forums to foster a culture of collaboration, solution-orientation, and professional growth through management by values approach.

Confidential, Minnetonka, MN

Manager of Email Operations

Responsibilities:

Led five marketing analysts to execute complex and Confidential email campaigns fostering an emphasis of teamwork while encouraging attention to quality.
Hired, trained, and coached staff to support a culture of continuous process improvement; hosted weekly one-on-one career development conversations.
Participated in product roadmap, product development, and strategic planning conversations intended to enhance an Confidential -level email service provider.
Provided recommendations for business process improvement and workflow streamlining through automation; implementation of these recommendations led to consistent 99.9% quality rating based on message count and net distribution.

Confidential

Database Administrator

Responsibilities:

Analyzed systems to improve process and control of mission critical applications.
Rebuilt existing information systems and coached engineering department to rethink and rebuild processes; tangible annual cost savings exceeding $100,000.
Monitored 30 key database systems leading to 99% availability; created new backup strategy.

Confidential, Minneapolis, MN, USA

Application Development Scheduling Manager

Responsibilities:

Scheduled workload of five developers to create robust and scalable digital marketing solutions.
Gathered requirements and created documentation leading to additional billable project work.
Collaborated with executives to create real-time/auditable time and project data reports which led to executive-level strategic decisions; implemented the project management and time tracking system.

Confidential, Brooklyn Center, MN

Systems Analyst

Responsibilities:

Designed, implemented, and maintained business processes throughout every functional department focusing on process efficiency and end user satisfaction.
Planned and carried out successful implementation of purchased companywide intranet portal solution.
Responsible for user acceptance and employee training.
Identified and solved a need for staff computer training by developing and hosting a curriculum at multiple locations for a variety of systems and skill levels.