SUMMARY

• Accomplished professional with demonstrated success leading application, system, and data quality assurance (QA) efforts.
• Background includes developing and executing comprehensive QA plans and associated test cases to verify the functionality and integrity of systems and applications.
• Skilled at identifying, evaluating, and resolving software and data issues with success in managing multiple projects simultaneously, ensuring completion within established parameters.
• Flexible and analytical with an eye for detail.
• Proven experience working with cross - functional teams and clients to identify requirements, define technical solutions, and deliver complex solutions.

AREA OF EXPERTISE

• Risk Analysis & Mitigation
• Project Management & Delivery
• Software & Data Integrity
• Technical & Requirements Analysis
• Agile & Waterfall Methodologies
• Application Migration & Integration

TECHNICAL SKILLS

Operating Systems: Windows 3.1, 95, NT, 98, 2000, Win7, Win8, Win10, XP, and Vista; Linux; VMS; Citrix; and MacOS

Software: Adobe Acrobat and PageMaker; Lotus Notes; and Microsoft Project, Excel, Word, PowerPoint, and Visio

Development/Application Tools: SVN, RIDE, HP Quality Center, Jira, TeamTrack, Axosoft, PVCS Tracker and Version Manager, QA Partner/Silk, QA Radar, MadCap Flare; Doc-to-Help, Documentum Workspace, Interactive SQL, and Robohelp

Databases: Oracle, Microsoft Access, and SQL Server

PROFESSIONAL EXPERIENCE

Confidential, Berwyn, Pennsylvania

Test Analyst II

Responsibilities:

• Created, maintained, and executed automated and manual test scripts used for functional, regression, and performance testing in Windows and Linux environments.
• Led testing and QA activities associated with a high-profile, data warehousing deliverable; verified all technical and business specifications were met to enable the creation of custom tables and indexes within the database and the subsequent ETL load of data while ensuring the integrity of the database infrastructure, security schemas, and data.
• Drafted documentation, detailing testing progress and status on a regular basis; delivered findings to key stakeholders to support the decision-making process and made change and scope modification recommendations as warranted.
• Led ongoing process and performance improvement by making change recommendations to the overall testing cycle to align with industry best practices and methodologies.

Confidential, New York, New York

Senior Quality Assurance Analyst

Responsibilities:

• Drove process improvement by designing, developing, and implementing the use of automated scripts to verify the integrity of the automated nightly build process.
• Led quality assurance efforts, supporting Confidential Bank's migration from a desktop-server application to the Citrix environment, completing initiative on time and within budget and complying with SLA terms.
• Supported application integration by performing gap analysis, creating test plans, and teaming with internal developers and clients to assess financial analytic requirements, driving satisfaction and retention rates.
• Developed and executed macros to automate testing and verify the integrity of data for Excel-based add-in products.
• Partnered with the Director of Quality Assurance to define test strategies, develop schedules, and enforce standards across a 17-member team and support staff located domestically and internationally.
• Troubleshot and resolved production issues by evaluating and identifying problems and providing guidance and advice to sales, marketing, and product support staff.
• Identified and documented defects, validated fixes, and reported status to management and development teams.

Confidential, New York, New York

Senior Quality Assurance Analyst

Responsibilities:

• Conducted gap analysis and teamed with product management and developers in drafting and designing system requirements, supporting the enhancement of existing and development of new functional areas.

Confidential

Product Specialist & Technical Writer

Responsibilities:

• Analyzed, assessed, and defined the documentation infrastructure within the web-based system application.
• Researched and made documentation tool purchase recommendations; implemented product usage.
• Defined standards and processes to support the efficient draft and deployment of end-user documentation.
• Reviewed and assessed complex technical data and specifications; wrote and edited user manuals and online help systems in easy to understand terms, using single-source methodology.
• Project managed all phases of documentation development across the full SDLC to ensure on-time delivery.

Confidential

Quality Assurance Analyst and Technical Writer

Responsibilities:

• Teamed with senior marketing staff to design, develop, and validate a pharmaceutical go-to-market application, supporting the creation of marketing materials while driving compliance with regulatory and corporate guidelines.
• Designed, drafted, and developed context-sensitive help systems, detailing application and system usage.
• Managed all phases of the QA lifecycle from test case development through the execution of smoke, unit, regression, stress, performance, and user acceptance tests, maintaining optimal standards.

Confidential, Berwyn, Pennsylvania

Quality Assurance Analyst & Technical Writer

Responsibilities:

• Tested and verified quality standards of a VMS brokerage sub-accounting system, leveraging omnibus processing to process and clear all mutual fund trades.
• Verified integrity and accuracy of data and recordkeeping information for proprietary and non-proprietary mutual funds; assessed the accuracy of nightly, monthly, quarter-end, and year-end job processing.
• Served as the lead QA analyst in the design, development, and delivery of the company's first client-server application.
• Validated files and records, supporting the integration of the sub-accounting system with client brokerage systems.