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Account Manager Resume

Victor, NY

TECHNICAL SKILLS

  • Psychological Research
  • Communication
  • Literary Research
  • Usability Research
  • User Research Web Design
  • IT Helpdesk (Tier 1)
  • Data Entry & Analysis
  • Social Media
  • Microsoft Office
  • Google Apps
  • Account Management
  • Client Relationship Management (CRM)
  • Quality Assurance (QA)
  • Project Management
  • Digital Marketing
  • Organization
  • Psychology
  • Sociology
  • Statistics
  • Java Programming
  • Information Architecture
  • Integrated Media & Design
  • Interior Design
  • Agile Software Design
  • User Experience Design
  • HTML5
  • CSS3
  • JavaScript

PROFESSIONAL EXPERIENCE

Account Manager

Confidential, Victor, NY

Responsibilities:

  • Increased revenue from pay per call advertisements with existing accounts by over $50K in 2 months, while developing mutually satisfying, transparent and positive professional relationships with 30+ clients
  • Provided detailed UX improvement recommendations and usability best practices for several projects across the company, from internal and external websites and APIs to phone IVR systems
  • Analyzed over 160,000 phone ad - category matches of the top 25 most played phone ads to offer detailed data insights on categorization and placement improvements

Customer Support Representative

Confidential, Burlington, VT

Responsibilities:

  • Demonstrated passion for and knowledge about User Experience research and design through practical side projects
  • Improved company culture as the head of employee appreciation and a member of the events committee on, as well as the Secretary of, the Quality of Life Assurance board
  • Reduced average Helpdesk ticket response time and resolution time by 30% within 4 months

Designer, Artist & Activist

Confidential

Responsibilities:

  • Undertook extensive self-study in programming languages, software applications and more technological subjects
  • Practiced multiple mediums of art and media creation, genres of writing, and varieties of piano and vocal music
  • Traveled globally to refine intercultural communication skills and explore culture (museums and restaurants)

Graduate Assistant - Locative Media Researcher

Confidential, Oswego, NY

Responsibilities:

  • Conducted literary research about new and emerging subjects in computer science related to locative media, augmented reality, virtual reality and homesickness
  • Attended Digital Humanities series academic lunches and, in June 2016, the Digital Humanities Summer Institute
  • Integrated supervisor's hopes for a future locative media center into a broad plan of action with specific sub-goals

IT Helpdesk / Maintenance Desk Representative

Confidential, Boise, ID

Responsibilities:

  • Resolved Alberstons employees' facility and maintenance concerns quickly, efficiently and courteously

Technical Support Representative

Confidential, Boise, ID

Responsibilities:

  • Evaluated and resolved customer concerns with billing, account management, and technical support of mobile devices
  • Utilized Verizon's vast knowledge base to research appropriate solutions
  • Attained consistently high customer satisfaction scores

Food Shelf Volunteer

Confidential, St. Albans, VT

Responsibilities:

  • Initiated technological improvements to the customer database system
  • Offered emotional support, humor, optimism and empathetic listening to visitors

Confidential, S. Burlington, VT

Data Entry Specialist

Responsibilities:

  • Approved for government security clearance after a very thorough background check Administrative Assistant -- Northgate Properties
  • Optimized the office's physical and digital document filing systems

Clinician & Intern

Confidential, S. Burlington, VT

Responsibilities:

  • Developed meaningful and supportive professional relationships with supervisors and clients
  • Resolved emergency and crisis situations
Confidential

Intern as Assistant Director

Responsibilities:
  • Cared for nonverbal children with severely disabling conditions in small groups

Bank Teller

Confidential, Winooski, VT

Responsibilities:

  • Earned a raise and recognition for providing excellent customer service
  • Established proficiency with numerous software applications, including database and Enterprise CMS software
  • Practiced conflict resolution and interpersonal communication

Customer Service Representative

Confidential, Colchester, VT

Responsibilities:

  • Promoted from Cashier to Customer Service Representative (CSR) for outstanding customer service skills and leadership potential
  • Delegated tasks to, and managed breaks of, cashiers in the Front End

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