Account Manager Resume Victor, NY - Hire IT People

TECHNICAL SKILLS

Psychological Research
Communication
Literary Research
Usability Research
User Research Web Design
IT Helpdesk (Tier 1)
Data Entry & Analysis
Social Media
Microsoft Office
Google Apps
Account Management
Client Relationship Management (CRM)
Quality Assurance (QA)
Project Management
Digital Marketing
Organization
Psychology
Sociology
Statistics
Java Programming
Information Architecture
Integrated Media & Design
Interior Design
Agile Software Design
User Experience Design
HTML5
CSS3
JavaScript

PROFESSIONAL EXPERIENCE

Account Manager

Confidential, Victor, NY

Responsibilities:

Increased revenue from pay per call advertisements with existing accounts by over $50K in 2 months, while developing mutually satisfying, transparent and positive professional relationships with 30+ clients
Provided detailed UX improvement recommendations and usability best practices for several projects across the company, from internal and external websites and APIs to phone IVR systems
Analyzed over 160,000 phone ad - category matches of the top 25 most played phone ads to offer detailed data insights on categorization and placement improvements

Customer Support Representative

Confidential, Burlington, VT

Responsibilities:

Demonstrated passion for and knowledge about User Experience research and design through practical side projects
Improved company culture as the head of employee appreciation and a member of the events committee on, as well as the Secretary of, the Quality of Life Assurance board
Reduced average Helpdesk ticket response time and resolution time by 30% within 4 months

Designer, Artist & Activist

Confidential

Responsibilities:

Undertook extensive self-study in programming languages, software applications and more technological subjects
Practiced multiple mediums of art and media creation, genres of writing, and varieties of piano and vocal music
Traveled globally to refine intercultural communication skills and explore culture (museums and restaurants)

Graduate Assistant - Locative Media Researcher

Confidential, Oswego, NY

Responsibilities:

Conducted literary research about new and emerging subjects in computer science related to locative media, augmented reality, virtual reality and homesickness
Attended Digital Humanities series academic lunches and, in June 2016, the Digital Humanities Summer Institute
Integrated supervisor's hopes for a future locative media center into a broad plan of action with specific sub-goals

IT Helpdesk / Maintenance Desk Representative

Confidential, Boise, ID

Responsibilities:

Resolved Alberstons employees' facility and maintenance concerns quickly, efficiently and courteously

Technical Support Representative

Confidential, Boise, ID

Responsibilities:

Evaluated and resolved customer concerns with billing, account management, and technical support of mobile devices
Utilized Verizon's vast knowledge base to research appropriate solutions
Attained consistently high customer satisfaction scores

Food Shelf Volunteer

Confidential, St. Albans, VT

Responsibilities:

Initiated technological improvements to the customer database system
Offered emotional support, humor, optimism and empathetic listening to visitors

Confidential, S. Burlington, VT

Data Entry Specialist

Responsibilities:

Approved for government security clearance after a very thorough background check Administrative Assistant -- Northgate Properties
Optimized the office's physical and digital document filing systems

Clinician & Intern

Confidential, S. Burlington, VT

Responsibilities:

Developed meaningful and supportive professional relationships with supervisors and clients
Resolved emergency and crisis situations

Confidential

Intern as Assistant Director

Responsibilities:

Cared for nonverbal children with severely disabling conditions in small groups

Bank Teller

Confidential, Winooski, VT

Responsibilities:

Earned a raise and recognition for providing excellent customer service
Established proficiency with numerous software applications, including database and Enterprise CMS software
Practiced conflict resolution and interpersonal communication

Customer Service Representative

Confidential, Colchester, VT

Responsibilities:

Promoted from Cashier to Customer Service Representative (CSR) for outstanding customer service skills and leadership potential
Delegated tasks to, and managed breaks of, cashiers in the Front End

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Account Manager Resume

Victor, NY

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