Senior Test Engineer, Customer Support Engineer Resume Columbia, SC - Hire IT People

SUMMARY

Software breaks around me. I once crashed teh in - flight entertainment system on a flight to India simply by playing a game of chess. I combine rabid curiosity wif technical noledge to generate nightmare test scenarios. Wif a degree in literature I write clearly and entertainingly. People look forward to reading my test reports. And I play well wif others whether as team lead or team member.

PROFESSIONAL EXPERIENCE

Confidential, Columbia, SC

Senior Test Engineer, Customer Support Engineer

Responsibilities:

Testing and customer support for two products: Enrich Assess which holds teh South Carolina state contract for student testing and Cognito Forms a $1m on-line forms creation package.
Tier 3 support wif responsibility for all payment-related inquires and disputes for Cognito
Implemented customer support workflow in converting Cognito Forms from in-house ticketing system to Zendesk
Test HIPAA forms and support HIPAA customers
Converted existing test documents from OneNote to TestRail for enhanced reproducibility and allow metrics to be gathered between test runs
Documented Enrich reporting process for SC Dept. of Education

Confidential, Columbia, SC

Senior Test Engineer / System Integrator

Responsibilities:

Provide SQL scripts to clients to analyze and solve production issues. Implement system customization through XML scripts. Brought Python into project to automate a data file conversion to XML server requests to solve defect which was holding back $100 million payment from client
Led team to automate existing manual test cases using an in-house tool wif Selenium as teh backend. Teh entire suite runs over 5000 test steps, is run wif every build and provides fast feedback to developers regarding teh health of teh build (Agile environment).
In 8 month period, implemented and executed performance test cases using Visual Studio 2010 which were teh deciding factor in keeping Confidential ’s largest client in dis space.

Confidential, Tampa, FL

Senior Test Engineer

Responsibilities:

Review business requirements for assigned testing projects and make recommendations for changes where appropriate.
Develop test cases and test steps from business requirements and document in Quality Center in accordance wif QA standards and processes.
Create test data and set up test environment.
Execute documented test cases and update test execution progress in Quality Center.
Document and validate test results, and record pass/fail results in Quality Center.

Confidential

Test Engineer Consultant

Responsibilities:

As test lead for Confidential Unified Messaging for Outlook 2009, coordinated testing wif other Outlook and Exchange test teams. Responsible for set up and maintenance of test topology for Exchange and Outlook. Test plans, test cases and test reports approved by Confidential project manager and test team.
As test lead for Confidential Producer 2007, set up virtual test environments for upgrade to Producer to work wif Vista, IE 7, and PowerPoint 2007. Oversaw testing of globalization of product.
Led a team which was brought in 1 week prior to a major release of a commercial financial software package. Over teh next 4 weeks documented over 800 functional defects, 700 of which were fixed to bring teh product to a releasable condition. Challenges faced: Overseas development team, inexperienced QA staff, developers and client who were new to shipping software
Company faiiled in 2012

Confidential, Dulles, Virginia

Senior Quality Assurance Engineer

Implemented automated test which reduced smoke test execution time from 16 hours to 1
Implemented test reviews for all automated and manual tests.
Left for 1 year sabbatical to return to school full-time

Confidential

Quality Assurance Team Lead / Senior Engineer

Developed automated functional and performance and benchmarking tests using Segue (now Borland) SilkTest and SilkPerformer to fulfill 500+ test cases.
QA Team Lead for rebranding of Confidential software as Confidential ’s “HotSync Server”
Company failed in 2002

Confidential, St. Louis, Missouri

Quality Assurance Engineer / Business Analyst

Responsible for implementing a quality assurance and configuration management framework for 30 person development team.
Wrote user manual for mobile data collection system.
Implemented a quality assurance framework for 9 person development team for a mobile mapping device project.

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Senior Test Engineer, Customer Support Engineer Resume

Columbia, SC

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