SUMMARY

• Lead and facilitate initiatives to promote associate skills, awareness, and responsibilities towards continuous improvements.
• Present technical information and hands - on activities to executive, design, and manufacturing associates.
• Investigate operations for quality, productivity, and safety concerns to develop and implement improvement activities and tan verify activity completion.
• Research, analyze, and report data performance to identify inefficiencies, validate processes and data sources, and create improvements.
• Quality expertise to assess, monitor, and discuss documentation and performance of manufacturing facility, customer, and supplier.

PROFESSIONAL EXPERIENCE

Confidential, MI

Continuous Improvement Lead

Responsibilities:

• Improved plant efficiency and productivity thru implementation of lean manufacturing operating principals and appropriate problem solving methods and tools to each identified issue.
• Reviewed cost deployment updates to recognize budgeting activities for systematic and focused financial improvements. Evaluated new losses to determine areas of improvement for project selection and evaluation.
• Managed focused improvement team of 10+ associates to review ongoing and planned improvement projects, KPI and KAI metrics, team training, improvement tools, and project financials wif top management.
• Maintained expertise of WCM basic, intermediate and advanced improvement methods and tools. Coached manufacturing and management staff to utilize WCM as a method to address plant bottom line performance.
• Represented North America 500+ associates in global initiatives designed to improve development strategies for continuous improvement.

Confidential, Southfield, MI

Corporate Senior Quality Planning Engineer

Responsibilities:

• Corporate executive audit programs managed for 3-4 manufacturing facilities per year. Conducted kickoff, planning and follow-up meetings. Established plant visits, timing schedules, and milestones to meet executive timelines. Supported manufacturing and design to meet business initiative contents prior to scheduled management reviews. Managed, promoted, and verified activity completion of project improvement plans.
• On-site audits completed to identify process weak points. Improvements reviewed via global corporate QC executive audits and production and design audits to strengtan problem recurrence prevention.
• Critical and repeat issue occurrences investigated wifin design and manufacturing work environments. Problem and resolution summaries reported and quality news created/distributed for lessons learned.
• Associates trained and coached on common sense quality, Confidential product and process enhancements, and quality initiative campaigns to increase associate awareness and mindset.
• KPI metric data managed and discussed towards internal and customer targets. Metrics included for all manufacturing facilities (>40), customers (>10), product launches, early issue detection and resolution, warranty, and serious quality problems to executive, corporate, and manufacturing management.

Confidential, Auburn Hills, MI

Operations Specialist - Supplier Quality

Responsibilities:

• Recruited to special task force to do on-site system assessments of critical, high-risk manufacturing suppliers. Project lead assessor to coordinate team and identify systemic issues and weaknesses, determine root causes, and develop and monitor improvement plans. Liaison between Confidential corporate quality management and supplier corporate management.
• Data analyzed, trends identified, and evaluations presented to executive and senior management. Multiple web-based and mainframe systems utilized to extract, analyze and validate data, and to identify and understand systemic issue trends and root causes.
• Associates of more TEMPthan 3,500 corporate, manufacturing, assembly, mopar, steel, and module suppliers trained and coached for usage of the Nonconformance Tracking (NCT) system, quality processes, and Microsoft software programs.
• Supplier quality operations represented as NCT system help desk associate. Coordinated trouble ticket tracking system for customer and supplier system users. Interfaced wif customers and ITM to address system issues, create resolutions and obtain help desk ticket closure.

Confidential, Auburn Hills, MI

APQP Coordinator / Quality Assurance Engineer

Responsibilities:

• Application of initial ISO/TS 16949 for 1 corporate facility, 2 design facilities, and 3 laboratories and transition for 1 manufacturing facility from QS 9000 system.
• Trained and coached associates of executive, manager, product/process, and design/manufacturing for application of Design Planning and Control Tools and Manufacturing Planning and Control Tools to program management, PPAP, and APQP process.
• Trained internal supplier associates for usage of basic statistical applications to process/product design and manufacturing operations.
• Application of ISO 17025 laboratory standards and TL 9000 telecommunication standards supported into new quality management system.

Confidential, Port Huron, MI

Quality Manager

Responsibilities:

• Management representative of QS 9000 and ISO 14001 registrar audits.
• APQP stages as floor module supplier coordinated for GMX-215 / 245 (Cadillac / Corvette) and GMX-380 / 381 (Sedan / Sedan Coupe Convertible). Staged work wif design and project engineers, suppliers, technicians, manufacturing groups, management, and customer for final part submission.
• Key measurable reports generated and reviewed to analyze monthly customer/supplier issues and internal metrics. Action items created and applied for continuous improvement.
• Employees supervised quality engineers, 1 lab supervisor, 2 quality lab technicians, and 6 auditors.
• Black belt process resolution engineers supported on 6-sigma projects. Quality problem corrective actions and lessons learned improvements implemented to similar operations.
• Manufacturing team assisted to reach goals for lean manufacturing, quality improvement, and cost reduction.
• Team-implemented customer lighting issue and resolution program developed and more TEMPthan 800 associates trained in less TEMPthan 2 months. Significant decrease in customer issues and increase of satisfaction.
• Corrective action summary program designed and implemented, and tan all NA suppliers assigned by GM to utilize for Level 1 and Level 2 containment data.