SUMMARY

• Industry professional wif over 16 years of experience in Software Quality Assurance.
• Experienced in building and training teams, sePing up QA processes dat enable effective testing and communication.
• Expert knowledge in defining and implementing structure and processes for the team enabling agility while ensuring quality.
• Solid understanding of software development lifecycle.
• Strong skill set in writing test documentation including test plans, test cases, test suites, checks lists and matrixes.
• Excellent judgment skills in identifying critical high - risk business and functional areas early in production cycle.
• Strong leadership and managing skills.
• Authoritative application of Agile and Waterfall methodologies.
• Natural ability to generate support & cooperation of staff, maximizing & integrating their talents to achieve management priorities.
• Able to start the whole process from scratch wif minimum guidance.

TECHNICAL SKILLS

Platforms: Mac, Windows, UNIX, Android and iOS

Languages: Java, PHP, HTML, PL/SQL, XML, Gherkin

Browsers: MSIE, Firefox, Chrome, Safari, Opera

Bug tracking: PVCS, TeamTrack, TestTrack, Bugzilla, Jira

Tools & Services: Postman, AWS, VirtualBox, Protractor, TestRail, Vagrnat, Zephyr, JMerter, QTP, VMware, Hudson, Jenkins, Bamboo, SQL Developer, PhpStorm, Xcode, Sequel Pro, Eclipse, SVN, ETL

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Quality Engineering Manager

Responsibilities:

• Managed and trained a remote team of 16 Quality Engineers on activities targeted to validate multiple ad-tech industry products dat tightly integrate wif Salesforce and other third party products.
• Applied data-driven selenium framework to validate the core of user-facing functionality.
• Cultivate the team in agile methodologies and understanding all aspects of development cycle from design, unit-tests, build, front-end testing, and deployment process.
• Implemented QA processes, documentation, standards and strategically setup testing procedures.
• Use Jenkins and Protractor to run automated test suites on test environments.
• Work wif Product Management team to improve product' functionality and user experience.
• Conduct daily scrums and facilitate communication among development, customer support and Quality Engineering groups.
• Refine stability issues in production through a collaboration wif Operations and Development to standardize configuration parameters.
• Lead triage and debug efforts on P1 bugs reported by both external and internal product consumers.
• Define workflow and create a resource development plan to support fast paced teams.
• Ensure measurable improvement of software quality by identifying, developing and implementing innovative QA capabilities, strategies, approaches and services.
• Building and owning the Validation Report out process and document for external and internal stakeholders.
• Responsible for recruiting, maintaining relationship and monitor usage of outsourced QA agency.

Confidential, San Francisco, CA

Platform QA Lead

Responsibilities:

• Led and managed growing Quality Assurance team and defined product Test Strategy.
• Worked wif Development and Product Management groups to implement and validate new features wifin the application.
• Created, manage and monitor QA lab (consisting of 30+ machines) simulating production setups.
• Planed QA tasks and activities, assigned resources, monitor and track the progress by applying basic project management principles.
• Monitored results of the test execution, analyzed bugs and worked closely wif development to identify, debug and fix defects.
• Created matrixes and spreadsheets for data driven automation testing.
• Used Hudson, Jenkins and PHPUnit to run automated test suites on test environments.
• Design QA documentation, PRDs, functional specs, feature designs and user guides.
• Handle customer's issues resolution and support case investigations.
• Regularly perform customer on-site visits to stay on top of feature requests and quality expectations.
• Effectively manage and collaborate wif remote and onsite personnel.

Confidential, Palo Alto, CA

QA Team Lead

Responsibilities:

• Validated financial web based application performing online Confidential management service.
• Collaborated wif Development to accommodate state-by-state business requirements by creating data workflows and transactional diagrams.
• Coordinated release test strategy and test plan execution.
• Managed offshore and on-site QA teams.
• Verified defects, performed usability, GUI and back end testing.
• Performed functional, performance, stress, boundary, acceptance and integration testing.
• Compiled/Performed BAT and high level BAT testing.
• Owned and improved end-to-end integration testing effort wif various accounting packages such as: Creative Solutions, Intact, QuickBooks, Peach Tree, and QuickBooks online edition.
• Designed and implemented test integration wif Google Apps, PayPal and Salesforce.
• Participated in design and new feature implementation meetings.
• Utilized Mercury Quality Center to execute test scenarios, track and log defects.
• Handled and investigated customer support issues on daily basis via Salesforce.

Confidential, Santa Clara, CA

QA Manager

Responsibilities:

• Managed complete QA cycle, training, supervision and support of QA department.
• Liaised effectively between Marketing, Affiliates, Editorial, Developers and Analytics departments.
• Collaborated wif business and development teams to analyze requirements.
• Developed all master test plans, Strategy and documentation.
• Facilitated walkthroughs wif QA and Development teams for all required artifact tests.
• Created documentation for products' stress and volume-test scenarios.
• Managed product inconsistencies database.
• Tracked and executed customer issues via Salesforce.