PROFESSIONAL EXPERIENCE
QA Analyst
Confidential, Malvern, PA
Responsibilities:
- Planned, created, and executed test plans for 40+ new software features
- Performed regression testing of 3 major releases of financial services software
- Identified, managed, and resolved 2,000+ defects
- Trained 5 new QA employees in Confidential software, procedures, and SQL queries
- Assisted other departments (including Developers and Business Development Support) and received Confidential Employee Appreciation accolade
- Researched and resolved dozens of customer - facing cases, which contributed to client retention
- Exceeded expectations in annual Performance Reviews
Confidential, King of Prussia, PA
Systems Analyst
Responsibilities:
- Researched and documented requirements for 30+ Confidential features
- Triaged and tested 500+ high-priority defects
- Provided daily updates to Confidential department, enabling 30 release sprints to meet scheduled deadlines
New Media Support Specialist
Confidential, King of Prussia, PA
Responsibilities:
- Provided customer service for, troubleshot, and documented web hosting/DNS issues for 100+ customers, which contributed to client retention
- Managed the back-end design for 100+ Confidential microsite products
- Provided feedback on website production processes, including preemptively identifying design flaws and suggesting improvements, which contributed to client retention
