We provide IT Staff Augmentation Services!

Qa Analyst Resume

Malvern, PA

PROFESSIONAL EXPERIENCE

QA Analyst

Confidential, Malvern, PA

Responsibilities:

  • Planned, created, and executed test plans for 40+ new software features
  • Performed regression testing of 3 major releases of financial services software
  • Identified, managed, and resolved 2,000+ defects
  • Trained 5 new QA employees in Confidential software, procedures, and SQL queries
  • Assisted other departments (including Developers and Business Development Support) and received Confidential Employee Appreciation accolade
  • Researched and resolved dozens of customer - facing cases, which contributed to client retention
  • Exceeded expectations in annual Performance Reviews

Confidential, King of Prussia, PA

Systems Analyst

Responsibilities:

  • Researched and documented requirements for 30+ Confidential features
  • Triaged and tested 500+ high-priority defects
  • Provided daily updates to Confidential department, enabling 30 release sprints to meet scheduled deadlines

New Media Support Specialist

Confidential, King of Prussia, PA

Responsibilities:

  • Provided customer service for, troubleshot, and documented web hosting/DNS issues for 100+ customers, which contributed to client retention
  • Managed the back-end design for 100+ Confidential microsite products
  • Provided feedback on website production processes, including preemptively identifying design flaws and suggesting improvements, which contributed to client retention

Hire Now