QA Analyst Resume Orlando, FL - Hire IT People

SUMMARY

Driven QA Analyst whose testing, documentation & technical intuition *always* exceeds the expected quality I'm a detail - oriented, experienced QA analyst, passionate about working hand-in-hand with developers & end-users to produce high quality user products.

PROFESSIONAL EXPERIENCE

QA Analyst

Confidential, Orlando, FL

Responsibilities:

Thorough testing of all aspects of ASC Student Courses including but not limited to interface design, documentation, packaging, performance, statistics, timer balance, functionality, logic and entertainment value.
Accomplish same using a balance of both checklists, regression testing and ad hoc testing. Identify and document bugs in a JIRA issue tracker.
Prioritize and disseminate information in a clear and precise way that is easily understood by both product managers, and development. Verify/Correct product translation.

Support Technician

Confidential, Orlando, FL

Responsibilities:

Provided first-level support for all calls coming into the Confidential Store Systems Help Desk.
Troubleshoot, diagnose and resolve any incoming calls for assistance from all stores.
Ensure all aspects of calls are fully and clearly documented in the issue tracking system.
Place and expedite service calls with outside vendors when on-site assistance is required.
Escalate any store issues that I was unable to resolve to the proper level of support.
Provide proper follow up of all unresolved issues regarding not only my own calls, but any open calls in the system.
Identify and communicate any patterns or trends of incoming calls to Help Desk Management.
Provide technical or logistical support to any projects as they were assigned.

QA Tester

Confidential

Responsibilities:

Carry out and follow pre-integration build verification and reporting system/processes.
Capture and communicate key knowledge through updating existing resources.
Analyze features sets and identify opportunities for automation along with benefits, and communicate to engineers.
Draft detailed requirements for implementation of new features.
Test case creation from design documentation or feature expertise.
Provide in-depth scrum team support, working closely with product owners and scrum masters to align daily priorities.
Test case regression, verification, and ad-hoc of newly implemented features.
Ability to manage full life cycle of defects, from research to tracking to closing.
Qualitative feedback on features with issues of usability.
Collaborate daily with members of Production and Development. Influence the prioritization of issues in bug database to expedite bug-fixing efforts.

Quality Control Specialist

Confidential

Responsibilities:

Organizing and identifying the mail to be processed by grouping letters, flats and postcards, and separating the mail that has been quality checked from mail that has not been checked.
Review pickup slips received from driver's route to ensure all slips have been received and reviews container count.
Recognize Multi-Line Optical Character Reader compatible mail, over-weights, Fast Forward and non-Fast Forward mail to organize for proper processing.
Identify customers' mail by using meter lists and other tools.
Promoted a clean work area to prevent possible injuries and/or tripping hazards to self and others.
Assisted in other departments and all other duties as assigned.

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Qa Analyst Resume

Orlando, FL

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