Service Engineer Resume

PROFESSIONAL EXPERIENCE

Service Engineer

Confidential

Responsibilities:

customer support for teh Unify communication systems worldwide.
Incident Management: ensuring proper handling of incidents and requests, facilitating fast end to end problem resolution.
Voice and data network monitoring.
Control of teh internal and external service processes in case of failure.
Identification of appropriate problem - resolution procedures using specific customers information.
Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements.
First Clearing operation (removal of failures according to defined regulations and instructions).

Team Lead Products & Reviews

Confidential

Responsibilities:

Managing a small group of people.
Ensuring dat targets and objectives are met.
Providing QA and evaluation of teh work for each team member on a daily basis.
Report team progress and results.
Preparing and organizing reports and maintaining records of work accomplishments and administrative information.
Providing training sessions for teh team members.

Products & Reviews Editor

Confidential

Responsibilities:

Writing and translating technical product reviews from English to Bulgarian (notebooks, tablets, smartphones, ultrabooks).
Detailed description, product specifics, evaluation and optimization of electronic devices in order to inform consumers.
Products advantages and disadvantages assessment.

Web Site Administrator

Confidential

Responsibilities:

Business Analyst / Inventory Manager

Confidential

Responsibilities:

Worked in teh ebay Accelerated Growth Program in which small and medium sized businesses were launched on teh ebay.co.uk website.
Managed clients' inventory on ebay.co.uk using two different software tools: ESP and Linnworks.
Provision and work with clients from several European countries.
Item optimisation and listing for eBay's French market place.