SUMMARY

• 20+ years of experience in Software Quality Assurance engineering.
• Acquired a Department of Defense (DoD) Confidential security classification.
• Experience working as a fully hands - on SQA Analyst/Tester and also QA Team Lead.
• Experienced working in business analysis, project planning, call centers, and technical support.
• End-to-end testing through product and/or services solutions from the inception of Requirements, User Acceptance, Delivery, and Support of products after propagated.
• Well-rounded Software Quality Assurance professional working frequently with stakeholders for Business Requirements working with System Requirements, Functional Design docs, use cases, user stories, and test cases.
• Strong departmental administrative, organizational, and written skills.

TECHNICAL SKILLS

• MS Office suite, MS Project, MS Visio, Windows, Rational ClearQuest, PVCS Tracker, Remedy, Bugzilla, JIRA, Mercury Test Director, Quality Center, HP QuickTest Pro (QTP), LoadRunner, LotusNotes, MS SharePoint, StarTeam, SilkTest, Rational Robot, TOAD, DBVisualizer, winCVS, VMWare, Norton Ghost, Oracle, PL/SQL, MS SQL Server, Linux, ISO, CMMi, RUP, IEEE ANSI Standards, Agile/Scrum, .NET Framework, SQL, VS2013, Team Foundation Server (TFS/MTM) 2013, and other tools and technologies. Worked with 3rd party tool vendors a number of times for conducting automated tool evaluations, gathering pricing quotes followed by on-site implementations. (I.e., IBM/Rational, HP/Mercury, Borland, Serena)

PROFESSIONAL EXPERIENCE

Confidential, Taylor, TX

Sr. QA Engineer/QA Project Coordinator

Responsibilities:

• The Electric Reliability Council of Texas manages the flow of electric power to 24 million Texas customers -- representing about 90 percent of the state's electric load.
• Testing and also QA coordinating multiple projects.
• Usage of Sharepoint, MS Outlook, Quality Center ALM 11.5, JIRA, and other tools.

Confidential, Denver, CO

QA Test Lead

Responsibilities:

• Testing C-Store activities which include simulation of the in-store Clerk and also the store Customers in full test lab environment.
• Hands-on software and hardware testing for membership loyalty, discounts, and regular store purchases of numerous products and also fuel purchases. (Software developed by Radiant Systems / NCR Corp.)
• I attend regular on-site Team meetings which also includes conferencing with other corporate locations. (E.g., Confidential 's Cincinnati, OH corporate offices, etc.)
• Working with servers, POS (Point of Sale) terminals, printers, scanners, and fueling dispensers.
• Usage of MS SharePoint, VPN, HP ALM (Application Lifecycle Management) for test case development, and JIRA for defect tracking
• Conducting predominately credit /debit/fuel/membership cards and cash transactions.

Confidential, Austin, TX

Sr. Quality Assurance Engineer

Responsibilities:

• Tested Point of Sale (POS) systems utilizing various types of financial transactions in Windows CE applications.
• Daily testing fueling stations, financial transactions (E.g., credit, debit, gift cards, loyalty, coupon discounts, prepay, post pay, etc.), various hardware components, and associated software.
• Daily software testing in Agile/Scrum environment on the IDPOS Team. (In-Dispenser Point of Sale)
• Usage of SharePoint, MS Visual Studio, MS Test Manager (MTM), Team Foundation Server (TFS), and TeamCity.
• Creation of test suites and executing test cases. Reporting defects and verifying development fixes.
• Rendered direct customer support. I tested and supported: Sam's Club, Wal-Mart, Meijer, HEB, and Spartan.

Confidential - San Antonio, TX

Sr. QA Test Engineer/Lead

Responsibilities:

• Manual functional testing and V&V (Verification and Validation) as related to system and business specs/requirements.
• Assigned to leading 3 different projects in testing efforts. (Marketing related projects)
• Leading '3 rd party' testing resources (onshore and offshore) for all tasks and aspects for projects.
• Attended project meetings for planning, requirements gathering, status updates, estimations/forecasting, etc.
• Conducted periodic QA audits inside the Confidential Call Center.
• Daily usage of SharePoint, MS Office, Quality Center, StarTeam, VPN, Remote Desktop, PeopleSoft Financial Management Solutions (FMS), and accessing files and documentation on LAN, etc.

Confidential - San Antonio, TX

Sr. Software Quality Assurance Engineer

Responsibilities:

• I was working a project as the sole SQA Engineer tasked to build a QA framework from scratch.
• Utilized agile methods during the Project Planning and Development/Testing iterations.
• Windows web application testing for patient medical records related and followed HIPAA compliance, etc.
• Development: MS .NET Framework 3.5, SQL Server 2005, C#, portlets, etc.
• I conducted manual testing frequently and I was a MS SharePoint user on dis project.
• Usage of Visual Studio Team System 2008/Team Foundation Server for documentation and testing purposes.
• I was also tasked to perform in a 'Business Analyst' capacity and work with Stakeholders while gathering Business Requirements and personally create the SRS documentation.

Confidential - Austin, TX

Sr. Quality Assurance Engineer /QA Manager

Responsibilities:

• In charge of leading all facets of software quality assurance for the U.S. division of a major international company.
• Routine manual testing and defect tracking. (MS SQL Server, C#, VB.NET, VB6, .NET environment)
• Conducted evaluations for possible implementation of an automated functional test tool.
• Reviewed Business/System Requirements and worked with Development staff on a daily basis.
• Usage of VMware.
• Assisted in all phases of Project Planning/Management as needed. (I.e., Requirements gathering and reviews, test case planning, scheduling, forecasting, Tech Specs. and other pertinent Project document generation and reviews, Project resources gathering, etc.)
• Continuously building QA test labs for Retail POS solutions.
• Traveled to Germany on two occasions for company business.
• Testing and managing software implementation efforts for solutions in small restaurant chains (iBistro), Retail chain department stores (TP.Net), and C-Store (NAMOS) convenient stores also with fuel delivery.
• Rendering assistance and direction for all technical writing documentation.
• Attended 1 week of company training for Project Mgmt. Fundamentals (Earned 21 PDUs and certificate.)

Confidential - Austin, TX

Defect Manager/Sr. Software Quality Assurance Engineer

Responsibilities:

• The Lead responsible for Test Data Management.
• The Champion of quality and process improvement, and sustainability throughout the project.
• Utilized Mercury TestDirector 8.0.2 for defect tracking/documentation. (Managing and workflow process.)
• I was the Project Coordinator for TestDirector which included all aspects for business and system requirements, test planning, defect tracking, and also training.
• Created status reports for management in testing risks assessments, forecasting, and defects status.
• Involved in the NPI (National Providers Identifier) project.
• Created Test Plans and Change Request Management documents (User Guides).
• Supported the Business Analysts staff of approximately 20 employees on regular basis.

Confidential - Houston, TX

Sr. Software Quality Assurance Engineer

Responsibilities:

• Web automation testing utilizing HP QuickTest Professional (QTP), Client/Server application manual testing utilizing Windows XP, Oracle 9i, TOAD, and SQL Server. ClearQuest for defect tracking, test cases repository, and maintaining RUP documentation.
• Visual Source Safe (VSS) for code and documentation.
• Traveled to Customer site (TOTAL world headquarters) in Paris, France to render QA support. I worked with Logistic Engineers at Europe's largest oil company headquarters. (Logistics / Supply Chain Management)

Confidential, - Plano, TX

Sr. Software Quality Assurance Engineer/QA Lead

Responsibilities:

• Routine Point of Sale (POS) SQA manual testing, test plan/test case development. Usage of Mercury TestDirector 8.0 for QA tracking. Technology: WinNT/Win2000, WIN32 API, MS SQL on Server, DLL modules, ActiveX COM objects, Windows NT services, TCP/IP LAN.
• Tested various types of promotions, tendering transaction types (EPS-Electronic Payment System, and paper/coins), returns/refunds, voids, discounts, etc.
• Conducted hardware setups (including servers, PCs, monitors, receipt/ticket printers, scanners/weight scales, etc.), ghost imaging and software installs in the test lab for simulation of real store environments.
• Scenario testing including utilization of system 'control checks' and parameter settings.
• Also defect tracking through PVCS Tracker, Usage of OS/2, and LotusNotes.
• Tested various types of promotions, tendering transaction types (EPS-Electronic Payment System, and paper/coins), returns/refunds, voids, discounts, etc.
• Hands-on testing planning/test cases execution, and including tested various types of promotions, tendering transaction types (EPS-Electronic Payment System, and paper/coins), returns/refunds, voids, discounts, etc.

Confidential - Austin, TX

Sr. Software Quality Assurance Engineer/Team Lead

Responsibilities:

• Hands-on conducting weekly builds.
• Utilized MS Project for QA testing and workforce scheduling and availability.
• Web-based testing. Win2000 platform, Informix, Apache Tomcat, C++, HTML, Java.
• Heavily involved in Development life-cycle routines for testing/documentation for full end-to-end testing.
• I set up the QA Testing infrastructure from scratch. (Newly organized QA Dept.)
• Utilized WAS (MS Web Application Stress tool), Mercury LoadRunner, and functional automation testing using Segue SilkTest.
• I was the QA contact for rebooting servers via Symantec's PC Anywhere.
• I was responsible for creating test plans for numerous applications; i.e., Lucent, Computer Associates, and Lion Apparel.
• Test plan development and implementation, test case development and testing/auditing for conformance.
• Tracked incidents into StarTeam defect tracking software.